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Conducting Quick Check Testing to Get User Feedback

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Given at Usability Professionals Association Conference June 6, 2012

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Conducting Quick Check Testing to Get User Feedback

  1. 1. + Conducting Quick Check Testing to Get User Feedback
  2. 2. + Schedule Introduction 3:00 – 3:02 Quick check tests 3:02 – 3:10 What are they? What problems do they solve? How do they compare to traditional testing? Planning & conducting a quick check test 3:10 – 3:15 Comparison 3:15 – 3:20 Group Exercise 3:20 – 3:30 Discussion 3:30 – 3:35 Case Study 3:35 – 3:45 Questions / Discussion 3:45 – 3:50 Tips & Takeways 3:50 – 3:55 Wrap-up, Final questions 3:55 – 4:00
  3. 3. + Today’s Challenges (And yesterday’s and tomorrow’s)  Knowing whether a design will work  Time  Budget  Resources  Access to users
  4. 4. + Quick Check Tests  Post your design and gather feedback and reactions  Quickly  Low or no cost  Validate design or ask specific questions  Gauge understanding of content  Check effectiveness, impact of design  Explore interactions  Can conduct online or post print-outs  Provide an alternative to more thorough usability testing
  5. 5. Picture Source: Whitney Quesenbery
  6. 6. + Planning a Quick Check Test 1. Decide what you want to check  Content, flow, design, colors, images, understanding, tone  Documents, screenshots, video  Tasks, questions 1. Consider context and bounds  What instructions and context will participants need to be helpful?  Number / label areas to help provide easy reference points  How can you convey that without biasing them? 1. Pick a good location, time  High-traffic areas or low-traffic, secured areas 1. Coordinate logistics and set it up 2. Check in and observe
  7. 7. + Sample Questions  Where would you look to complete [task 1]?  Was there anything that helped you know that?  How clear is the content?  Are there any design elements that help you understand how to use this?  What would you suggest changing?  Are there any elements your friends, family, or colleagues would have trouble understanding?
  8. 8. + Online Options Notable http://www.notableapp.com flickr http://www.flickr.com To give people “Add a note” option, go to You > Your Account > Privacy & Permissions
  9. 9. + Group Exercise Plan a Quick Check Test You want to get reactions to your mobile app design. Think about how you’ll set up a quick check test. 1.Define your goals, what you want to learn. 2.Consider:  Participants & advertising (how will participants learn about this)  Where you can set up the test (online, in-person location; timing, duration)  Context, background participants might need  Questions you want answered  How you will collect results (email, suggestion box, post-it notes)  Format or Supplies you will need (online - website, file type, etc.; in-person - paper, post-it notes, pens) 1.Use the next slides to plan out your first quick check test.
  10. 10. + Group Exercise Plan a Quick Check Test Goals Participants & Recruiting Location (online, in-person...) Duration Background / Context participants will need Materials needed Questions you want answered How you will collect results
  11. 11. + Case Study
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  13. 13. +Howto.gov/firstfridays
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  17. 17. + Video  SAVE YouTube VIDEO LOCALLY JUST IN CASE WE DON’T HAVE ACCESS TO WEB FROM ROOM!
  18. 18. + Moderated Unmoderate d 10th Floor 6th Floor
  19. 19. + Permissions
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  25. 25. +Publications Test: Success rate by task
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  34. 34. + Moderated Unmoderate d 10th Floor 6th Floor
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  39. 39. + Quick Test steps 1. Pick site / document to test 2. Develop tasks (even “First Clicks are OK) 3. Determine # testers needed to succeed (10) 4. Timed dry run of the test 5. Select location 6. Set up materials 45 min before test begins 7. Test people for 5-15 min max each 8. Record the successes / failures and feedback 9. Debrief problems and solutions
  40. 40. + Wrap-up
  41. 41. + To Learn More…  Kate Walser  kwalser@cxinsights.com  @kwalser  +1 (571) 281-2626  Jon Rubin  jonathan.rubin@gsa.gov  @govnewmedia  +1 (202) 501-0855
  42. 42. + Photo Credits Quick Check Test Whitney Quesenbery, Open University open hallway usability test

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