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Installed Sales

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Lowe\'s installed

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Installed Sales

  1. 1. INSTALLED SALES Mission: To grow Lowe’s Installed Sales Division to the largest home installment company in the world, by providing unsurpassed Quality, Service and Products. Prepared by: Joseph R. Barberio October 6, 2008
  2. 2. INSTALLED SALES Vision: To establish an international installation brand name which provides customer-valued solutions that make Lowe’s Installation the first choice for home improvement repair. Prepared by: Joseph R. Barberio October 6, 2008
  3. 3. INSTALLED SALES Value Proposition: Lowe’s is the industry standard for price, quality and service in the installation marketplace. It does this by outperforming the competition by creating its own standards. • Consistent and superior subcontractor performance through certification. • Top of the line department managers through intensive ongoing training. • Top of the line products through vendor participation. • Accurate Scheduling and follow-up with a technical platform Prepared by: Joseph R. Barberio October 6, 2008
  4. 4. INSTALLED SALES Areas of Focus: 1. Subcontractor Certification 2. Vendor Performance 3. Management Training 4. Quality Control 5. Computerized Scheduling and QC 6. On-time Performance Prepared by: Joseph R. Barberio October 6, 2008
  5. 5. INSTALLED SALES (THE PROCESS) I. Analysis of Current Structure: • Strategy • Management •Vendors •Subcontractors •Contracts •Technology Prepared by: Joseph R. Barberio October 6, 2008
  6. 6. INSTALLED SALES II. Reporting • Compilation of Data • Creation of Management Report • Identification of trends, problems and opportunities • Competitor Evaluation • Customer Surveys and Evaluations Prepared by: Joseph R. Barberio October 6, 2008
  7. 7. INSTALLED SALES III. Strategic Development • Development of Strategic Growth Plan which includes new products and services, new training programs, subcontractor assessment, “home-grown” installation team and extensive management training. Prepared by: Joseph R. Barberio October 6, 2008
  8. 8. INSTALLED SALES IV. Plan Implementation • Meetings with Senior Executive • Meeting with Regional, Divisional, Store and Department Managers to outline plan • Development of Certification Program with Vendors Participation • Development of Training Program for Department Mangers (Including Financial, Operational, Administrative and Technology) • Meeting with all support personnel Prepared by: Joseph R. Barberio October 6, 2008
  9. 9. INSTALLED SALES V. Plan Maintenance and Growth • Establishment of ongoing management Training • Review of Departmental and Divisional Metrics • Establishment of ongoing Vendor Review • Customer Feedback Analysis • Technology Enhancement • Customer Training Prepared by: Joseph R. Barberio October 6, 2008
  10. 10. INSTALLED SALES Subcontractor Certification Quality Management Control Training Customer Satisfied Order Customer Vendor Scheduling Products and Technology Services Prepared by: Joseph R. Barberio October 6, 2008

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