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Surfing 101 : Managing for Change

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Tweaked version of Managing for Change , originally presented at Ikaroa Professional Development Weekend 2010. This presentation was given to Horowhenua staff in April 2011 to kick off the development of personal development plans in preparation for a 'service rethink' for Te Takere, the new culture and community centre being built in Levin.

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Surfing 101 : Managing for Change

  1. 1. Surfing 101<br />Managing change in public libraries<br />Joann Ransom<br />Horowhenua Library Trust<br />
  2. 2. Change<br />
  3. 3. Change<br />
  4. 4. Managing<br /> to cope<br /> to control<br /> <br />“Accept the things you cannot change,change the thingsyou can, and have the wisdom to know the difference.”<br />
  5. 5. Coping <br /> surviving<br /> hanging on<br /> making do<br /> just get through<br /> achieving despite the odds <br /> <br /> <br />  … and sometimes that’s enough<br />“All you can do is play the cards in your hand.”<br />
  6. 6. Control<br /><ul><li> Have options
  7. 7. Make choices
  8. 8. Develop strategy</li></ul> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />“Get yourbig girl panties on and deal with it.”<br />
  9. 9. Spheres ofInfluence<br />Society<br />Sector<br />Workplace<br />Me<br />
  10. 10. Society<br />http://www.sl.nsw.gov.au/services/public_libraries/publications/docs/bookendsscenarios.pdf<br />
  11. 11. Environment<br /><ul><li>Climate change
  12. 12. Water scarcity
  13. 13. Peak oil
  14. 14. Pandemics</li></ul>“Humans have fought for oil and grain and the final source of conflict in the 21st century will be over water”.<br />Akio Shibata, Director. Marubeni Research Institute (Japan)<br />
  15. 15. Society<br /><ul><li>Ageing
  16. 16. Urbanisation
  17. 17. Households
  18. 18. Generational
  19. 19. Education
  20. 20. Multiculturalism
  21. 21. Obesity
  22. 22. Paper vs pixels</li></ul>“Population aging is not a crisis … it stems from a series of highly desirable outcomes<br />David Suzuki<br />
  23. 23. “Web use is rising by 60% per year … will inevitably lead to ‘brownouts ‘… unless a solution is found the internet could become too unreliable a tool for business - little more than a toy.”<br />Economics<br /><ul><li>growth
  24. 24. employment
  25. 25. work
  26. 26. creative economy</li></li></ul><li>“We have turned the focus inward and concentrate on things that seemed to be within our control: backyards, home renovation, our children’s schools, our next holiday and reality TV over current affairs”.<br />Hugh Mackay<br />Culture<br /><ul><li>Popular culture
  27. 27. values
  28. 28. Risk aversion
  29. 29. Inward focus
  30. 30. Consumerism
  31. 31. Downshifting</li></li></ul><li>Technology<br /><ul><li>Internet
  32. 32. Web 2.0
  33. 33. E-books
  34. 34. Other digital media
  35. 35. Telecommunications
  36. 36. Bio technology
  37. 37. Nano science
  38. 38. Robotics
  39. 39. copyright</li></ul>“YouTube was responsible for more internet traffic in 2006 than the whole of the internet was in 2000”.<br />The Economist<br />
  40. 40.
  41. 41. “the library profession has a touch of the fin de siècle about it”.<br />John Blyberg<br />
  42. 42.
  43. 43. SilentSpring<br /> <br />
  44. 44. HowBuildingsLearn<br /> <br />
  45. 45. Neuromancer<br /> <br />
  46. 46. BeingDigital<br /> <br />
  47. 47. Can we exert influence ? <br /> Societal changes are of direct concern and we must think strategically in lots of areas<br />(and there’s<br />a lot to think about !)<br />
  48. 48. Funding<br />
  49. 49. Resourcing<br />
  50. 50. Governance and Regulations<br />
  51. 51. Community Engagement<br />
  52. 52. Influence<br />
  53. 53. “Never be afraid to trust an unknown future ”.<br />Bookends Scenarios<br />Society<br />Sector<br />Workplace<br />Me<br />
  54. 54. Sector<br /> consortia<br /> user pays<br /> outsourcing ‘everything’<br /> digital ‘everything’<br /> busier<br />
  55. 55. HLT issues : 10 years<br />
  56. 56. HLT issues : 10 years<br />25% less<br />100,000 less than 10 years ago<br />
  57. 57. Little proportional change for:<br /><ul><li> fiction
  58. 58. juniors and teens
  59. 59. large print
  60. 60. periodicals </li></ul>but changes for<br /><ul><li> non fiction
  61. 61. AV </li></li></ul><li>15 %<br />of issues are DVD<br />
  62. 62.
  63. 63.
  64. 64.
  65. 65.
  66. 66. Traditional roles<br /> selections<br /> acquisitions<br /> cataloguing<br /> processing<br /> circulation<br /> reference<br /> readers advisory<br />
  67. 67. IF YOU WANT TO WORK IN LIBRARIES<br />here are ten things you need to know<br />Ned Potter<br />Blog: thewikiman.org/blog<br />
  68. 68. Its not all about books<br />It is all about people<br />It is all about technology<br />You will need a qualification<br />The competition is tough<br />Social media is your friend<br />You need to be ready to fight<br />You have to be okay with change<br />You can pursue existing passions<br />
  69. 69. THERE ARE SO MANY DIFFERENT ROLES<br />You can work in Customer Services, Marketing, Digitisation, Archives, Preservation, Press & Publicity, Training, Information Literacy, Reference, Subject Teams, Music Librarianship, Law Librarianship, Medical Librarianship, Special Librarianship, Public Librarianship, Academic Librarianship, Mobile Librarianship, School Librarianship, Children’s Librarianship, e-Resources, Acquisitions, Cataloguing, Administration, Management, IT and Systems, the Virtual Learning Environment, Special Collections, Estates, Design, Accountancy, Human Resources, Museums, Galleries, Collection Management, e-Strategy, Metadata, Space and Collections, Book Repair, Conservation, Publishing, Projects, Copyright, Community Engagement, Repositories<br />
  70. 70. New roles in Te Takere<br /> teachers<br /> social workers<br /> researchers <br /> archivists<br /> employment<br /> development<br /> visitors<br /> business<br /> digital media …… etc etc etc <br />
  71. 71. How to exert influence <br />become informed<br /> join the conversation<br /> be the squeaky wheel<br /> ‘fit in’ to the big picture<br />
  72. 72. “Never be afraid to trust an unknown future ”.<br />Bookends Scenarios<br />Society<br />Sector<br />Workplace<br />Me<br />
  73. 73. Your place<br /><ul><li> Who are you serving?
  74. 74. How relevant are you?
  75. 75. What is going to change?
  76. 76. How relevant will you be then?</li></ul>Sources:<br /><ul><li> Statistics NZ
  77. 77. Population projections
  78. 78. Council strategy docs
  79. 79. Look around</li></ul>“Peoplelike us”<br />
  80. 80. “Boomers want to have it all and Y-ers want to have it all right now”.<br />Judith Ireland<br />
  81. 81. Horowhenua<br /> Browner: Maori, Pasifika, Asian<br /> Older : retirees and rest home-ers<br /> Poorer: intergenerational benefit dependency<br /> Kids having kids<br />HDC influencing change:<br /> Youth and education<br /> Positive aging<br /> Business development<br /> Arts and culture<br /> Attract families<br />Horowhenua : a great place to grow up in and grow old in<br />Judith Ireland<br />
  82. 82. Organisational culture<br /> has to be ‘safe’ to try things,<br /> if we try and fail we are no worse off,<br /> what is the worse that can happen,<br /> have a fall back position,<br /> tolerate failure,<br /> sometimes have to suck and see,<br /> doesn’t have to be perfect<br /> just get it done. <br />Be the change you want to see. <br />Ghandi<br />
  83. 83. Change Management strategies<br />External strategies:<br /> get up on the balcony,<br /> court the uncommitted,<br /> court the conflict,<br /> place the work where it belongs.<br />Internal strategies:<br /> manage your hungers : control and self importance,<br /> anchor yourself : safe harbour, confidant,<br /> role not the soul<br />Heifertz, R and Linsky M (2002, June) A survival guide for leaders. Harvard Business Review, 80(6), 65-72.<br />
  84. 84. “Never be afraid to trust an unknown future ”.<br />Bookends Scenarios<br />Society<br />Sector<br />Workplace<br />Me<br />
  85. 85. Constant Change<br /> society is changing<br /> the sector is adapting<br /> our organisations must change – or die<br />What will you do ?<br />“No time too busy” is a weak excuse - <br />although you will have plenty of time once you are redundant”.<br />
  86. 86. Te Takere = change<br />7 days ?<br />Late nights ?<br />Twice as busy ?<br />Similar staffing levels ?<br />Rostered ‘off’ desk rather than ‘on’ ?<br />Programme of activities ?<br />Share space with other ‘tenants’ ?<br />Will HLT survive ?<br />How will it ‘work ?<br />“If you don't like change you're going to like irrelevance even less” <br />General Eric Shinseki<br />
  87. 87. Plan<br /> is your job still going to be there?<br /> do you want to work in Te Takere? <br /> where will you be ‘put,<br /> where do you want to be? <br /> how will you get there?<br /> who are the decision makers?<br /> who do you need to ‘influence’ <br /> can you influence them?<br /> who can help?<br /> what do you need to do?<br /> <br />A great career doesn’t happen by accident<br />
  88. 88. PD on a budget<br />4 Great Resources<br />Library 101<br />23 things<br />Podcasts<br />Webcasts - ALJ<br />Twitter<br />Blogs<br />Slideshare<br />The Future of Libraries<br /> Freak out, geek out or seek out<br /> Skills for 21st Century Librarian<br />My Favourite blogs<br />Proverbial Lone Wolf Librarian <br />Librarian in Black<br />Librarians Matter<br />Lybrarian<br />
  89. 89.
  90. 90. How<br /> be positive<br /> be proactive<br /> be indispensible (in a good way)<br /> volunteer <br /> find a peer group<br /> move<br /> don't be modest<br /> become an expert<br /> be the go-to person<br /> don’t be afraid<br /> build reputation<br /> manage your online identity.<br />Say yes<br />to everything<br />
  91. 91. Manage<br /> to cope<br /> to control<br /> <br /> both are about achievement ….<br /> <br />the difference is attitude<br />The difference is YOU<br />
  92. 92. jransom@library.org.nz<br />twitter: jransom<br />http://www.slideshare.net/jransom <br />

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