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ExperienceGuru - Attendee Benefits

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ExperienceGuru - Attendee Benefits

  1. 1. What’s The Benefit For Attendees?
  2. 2. ExperienceGuru allows you to provide real-time feedback at every touchpoint during the event Airport Shuttle Hotel Check-in Conference Registration Opening Keynote Lunch Workshops Networking Party
  3. 3. The feedback enables the organizer to measure your satisfaction throughout the event in order to provide you with the best possible experience.
  4. 4. It gives you a direct line of communication to the on-site staff in case you run into any issues
  5. 5. … And gives the organizer the opportunity to resolve those issues before it’s too late
  6. 6. How Does It Work?
  7. 7. You will receive a text message from the organizer after different experiences throughout the event
  8. 8. The message will contain a link that you can click to provide your feedback
  9. 9. Feedback is provided using a simple 3-point format… Good, Neutral, or Poor
  10. 10. You can also add comments to explain why the experience was good or bad
  11. 11. What Are Some Real Life Examples ?
  12. 12. • Hotel reached out personally to all those who had check-in issues. • Added more umbrellas to outdoor lunch area • Added eggs to breakfast menu • Raised the temperature in meeting rooms • Resolved countless AV issues • Connected attendees with session handouts they couldn’t find • Offered special meals to those who couldn’t find food options that worked for them All of the following changes were made on-site during the ASAE Great Ideas Conference, based on the feedback collected via ExperienceGuru

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