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What about having Information Governance (ECM, EIM, IM)

Workshop on information management and governance, Record Management, Service offer, Archiving, change management, culture evolution

1 of 26
3org Governance, usages and management of information Going towards a better information governance Jean-Pascal Perrein Information Management Consultant http://www.3org.com   Ref : 20091014-JPP001-V8
Content Management , Data Management,  Record Management , Paper Archiving,  Digital content and data Archiving ,  Collaborative , Social Networking, Process Management,  Classification ,  Scan,  Security policies ,  Litigation ,  Compliance ,  Change , Optimization,  Risk Management , Rationalization,  Transformation , Fusion,  Program management,  Services offers , Service Management, Law,  E-Discovery ,  Information Policies , Continuity, …
Agenda Do we have any problems ? A point of view on  “how to better manage information” A point of view on  “how to get people to better manage information” Part A :  What about information Part B : Information governance Part C :  Information Services Offers
Executive summary 24 To What volume of data is actually stored  for your entity ? (Mo, Go, To, Po) What volume of data do you work with on one year  ? (Mo, Go, To, Po)
Do we have any problems ? Part A
What about Information ,[object Object],[object Object],[object Object],[object Object],[object Object],Some studies said we may have some,

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What about having Information Governance (ECM, EIM, IM)

  • 1. 3org Governance, usages and management of information Going towards a better information governance Jean-Pascal Perrein Information Management Consultant http://www.3org.com Ref : 20091014-JPP001-V8
  • 2. Content Management , Data Management, Record Management , Paper Archiving, Digital content and data Archiving , Collaborative , Social Networking, Process Management, Classification , Scan, Security policies , Litigation , Compliance , Change , Optimization, Risk Management , Rationalization, Transformation , Fusion, Program management, Services offers , Service Management, Law, E-Discovery , Information Policies , Continuity, …
  • 3. Agenda Do we have any problems ? A point of view on “how to better manage information” A point of view on “how to get people to better manage information” Part A : What about information Part B : Information governance Part C : Information Services Offers
  • 4. Executive summary 24 To What volume of data is actually stored for your entity ? (Mo, Go, To, Po) What volume of data do you work with on one year ? (Mo, Go, To, Po)
  • 5. Do we have any problems ? Part A
  • 6.
  • 7. What about Information More regulation More control More transparency More governance More complexity Some facts show we do have some, Showing Information as a key for
  • 8. What about Information Customer are users of information In fact, somewhere, we know we have some troubles, IT is no longer part of the decision-making circle Should I or who should delete Emails that are kind of sensible ? My customers can no longer find their information I am really not satisfied with the richness of the solution I have to work with After all, it has been ’10’ years I’m doing my own way, why should I change ? Is this the last version of the document ? I really don’t have time to search , I prefer to do it again I put everything on my PC, this way, I’m sure I have what I need My public folder, shares and mail box reach saturation , backup and technical archiving are hard to manage I known it exists, but where it is, I cannot find it ! (what about all that information we don’t even imagine exists!) We have a lot of security risks, there is too much information, everywhere to control
  • 9. Can we manage processes well without knowledge of Information ? How can 20% of the organization manage processes without being able to manage Information ? Organization managing Processes Organization managing Information 67% We do have one 47% We don’t have one This is based on 2009 Devoteam Information Management survey For 86% Executive management For 74% Finance department For 73% Human resources For 73% IT department Managing information becomes critical We want We Don’t We need We even said so, What about Information Who needs Information Governance ? 73% say “Governance brings a lot for my organization” 71% say “I don’t really know and am not able to handle well critical information”
  • 10. What about Information Fundamental (Business Classification scheme, metadata, taxonomy, …) Global and detailed Policies (Including processes (litigation, day to day, coordination, ..) audit/security/business rules descriptions and governance organization, reporting, …) Functional systems (about solutions (EDMS, RM, WCM, Social Networking, Search, Scan, KM, Cultural aspects (Change, community, communication, marketing, ..) Business Processes Processes descriptions with information associate including transformation level (proprietary, criticality, ..) Business Information List of information and Data references with retention, criticality, proprietary, ..) But, it is kind of complex, Governance
  • 11. What about Information complexity of data Exponential growth Visibility and access to information More transparency needed More regulation pressure International business Generation Y Cultural change Less barriers to web Mobility Networking Information as an asset Litigation More productivity Need to innovate Better quality of work Knowledge workers Governance, “ OUI NIDE IOU !” We really need to do something,
  • 12. A point of view on “how to better manage information” Part B
  • 13. IT Governance ISO 38500:2008 COBIT VAL IT ITIL PMBOK ISO 27001/2 ISO 15489 A lot more … Governance is everywhere, Information Governance Information Governance Corporate governance of information technology standard, provides a framework for effective governance of IT. Covering : Responsibility, Strategy, Acquisition, Performance, Conformance, Human behaviors. => Governance principles The Control Objectives for Information and related Technology (COBIT) is a set of best practices (framework) for information technology ( ISACA ) => Governance controls Val IT is a suite of documents that provide a framework for the governance of IT investments (cf ITGI ) => Governance controls (more investments) The Information Technology Infrastructure Library (ITIL) is a set of concepts and policies for managing Information Technology (IT) services (ITSM), developments and operations (cf UK OGC) => Governance of IT services A Guide to the Project Management Body of Knowledge (PMBOK Guide) is a project management guide, and an internationally recognized standard, that provides the fundamentals of project management (PMI) => Governance of project ISO/IEC 27001 formally specifies a management system that is intended to bring information security under explicit management control. Being a formal specification means that it mandates specific requirements (ISO) => Security governance defines records management as "The field of management responsible for the efficient and systematic control of the creation, receipt, maintenance, use and disposition of records, including the processes for capturing and maintaining evidence of and information about business activities and transactions in the form of records (ISO) => Governance of Record Soa, Data, Master data, Knowledge, Intelligence, Communication, … Information is transversal, so governance is transversal, this is why it seems so complex
  • 14. In fact we only need to define roles and missions, Information Governance Missions roles
  • 15.
  • 16. And so, they will have to define tools and processes, Information Governance Processes Tools
  • 17. But they need to do this for the whole organization, Arbiter/coach Rules A Team A ball A goal A place to play Supporters Communication A crowd (potentially some end users) Indications where to go Some logistics aspects Information Governance Coming to see the great game
  • 18. A point of view on “how to get people to better manage information” Part C
  • 19. > = Users are usually very volunteer to work better, Lost of motivation Information Services Offers Gain on ‘ adaptation’ No one listens to my needs ! Where to find good practices on information ? Technical solutions are so slow and poor in functionality ! Those references are not the recent ones ! Am I doing well ? It is boring to redo the same thing twice ! Security lacks Complexity Harder collaboration … Less productivity Less collaboration Change is harder …
  • 20. They expect to have a complete package, Information Services Offers
  • 21. That’s why they need reactive suppliers, Information Services Offers +11% +10% +7 % +19% +8 % Service catalog Responsibility limits Invoice Contract A contact This is based on 2009 Devoteam Information Management survey 47% of the suppliers Think Customers are satisfy about richness of services 29% of the end users are satisfy about richness of services About Richness of service : What is important between Providers and end users -18 %
  • 22. They surely do not have the same need, Information Services Offers Collaborative Portal EDMS Archiving
  • 23.
  • 24. Building the team Building tools Finding a sponsor Building processes So let’s start changing organization ! Reformulation Governance depend of the organization culture, it need time ! Is it too late ?
  • 25. A point of view about Managing information A point of view On Information governance A point of view on A way to help end users to better manage information A way To Implement all this Abstract
  • 26. E - mail : [email_address] Mobile : +33(0)6 61 97 66 55 3org Gouvernance, usage et gestion de l’information Jean-Pascal Perrein Consultant en gestion d’information 3org 49, rue Ramey – 75018 Paris Fax : +33 (0) 9 72 16 95 65

Editor's Notes

  1. 19/10/10
  2. 19/10/10 Our main purpose is to help our clients improve their business performance through technology. We view our core competences from 4 principal Practice Areas – which can be considered as 4 logical layers: Telecom is one of our core competences and one of the largest practice areas (30+% of our business). This whole area could in a simplistic way be considered as the provisioning of communications, connectivity and content in modern society and is as such the foundation for today's use of Information Technology for all individuals and all businesses. DEVOTEAM work for telecom operators, equipment manufacturers, new communications providers like electricity companies and media and content providers. Our core competence is the entire telecommunications infrastructure including access networks, core networks , related services and all the telecommunications devices. We help operators implement and improve their whole suite of business applications (their Service Platform) necessary for running a telecom company in a broad sense ( also typically called: the operational and business support systems ). Furthermore, the entire convergence (technology convergence, convergence between actors in the industry) in the industry is a main topic where DEVOTEAM are specialists and heavily involved. This includes among other subjects Telecom Devices and their related IP Services and IP Applications ICT Infrastructure is another core competence where we are market leader in Europe. This practice area constitutes more than 30+% of our business. This discipline covers the management of information technology systems from enterprise networks to Workstations, Servers and Storage and the related basic IT applications to the entire set of processes to manage the entire IT infrastructure (IT Service Management) and its resources including systems and shared service centres. The ICT Infrastructure practice area bridges from the hard core technology issues to monitoring the performance and costs of the entire infrastructure IT Service Management is a key element in ensuring the provisioning of the required basic IT infrastructure foundation in a cost effective way. Information Systems & Information Management. This Practice Area is covering Information Management including selected business applications and the related business data (In particular Enterprise Content Management is a key subject including Electronic Document Handling, Web applications etc)) . In today's complex and sophisticated IT setup it becomes more and more important to have an ”Enterprise Architecture” as a management practice for aligning resources to improve business performance. The architecture helps simplify and make the interconnection and integration of business applications and data possible and cost effective. Modern Enterprise Architecture is a sophisticated subject that bridges from the Business Strategy to modelling and designing related business processes and all the way into the technical architecture and related platforms, frameworks etc. Without the appropriate architecture the Business might lack flexibility in its ability to scale their business, develop the relevant business logic to support the business and to keep the cost of maintaining the business IT applications at a reasonable cost level. Furthermore, IT Governance is a key subject to help establishing a suitable governance policy and ensuring the right strategy, IT organisation and management involvement in decisions and governance of the IT matters. This also includes the programme management of the entire set of IT related projects within an enterprise. Business & Process Development . When aiming at ”improving business performance through technology” the key source to gaining the benefits is to design and optimise your business processes (Business Process Optimisation) such that the workflow takes advantage of the potential benefits of technology. Optimising business processes is a major source to improving business performance and is often underestimated when implementing technology. Furthermore, this Practice Area includes the organisational elements of technology. This includes Project & Programme management – and the entire change process (organisational change, behavioural change, changes in attitudes etc.) when carrying out technology projects. Furthermore, the practice area look at risks (Risk & Security Management) and we help our clients minimise their risks related to their use of technology, either when carrying out complex project or by reviewing and revising their entire business operations. Furthermore, our scope of business of course also includes outlining the relevant strategies and helping our clients innovate their business (Strategy & Innovation) We mainly consider this last practice area for business consulting – but all 4 practice areas have major elements of business consulting – in the sense that we help our clients improve their business performance (through technology) and we address key issues relevant for senior management at our clients.
  3. 19/10/10 Our main purpose is to help our clients improve their business performance through technology. We view our core competences from 4 principal Practice Areas – which can be considered as 4 logical layers: Telecom is one of our core competences and one of the largest practice areas (30+% of our business). This whole area could in a simplistic way be considered as the provisioning of communications, connectivity and content in modern society and is as such the foundation for today's use of Information Technology for all individuals and all businesses. DEVOTEAM work for telecom operators, equipment manufacturers, new communications providers like electricity companies and media and content providers. Our core competence is the entire telecommunications infrastructure including access networks, core networks , related services and all the telecommunications devices. We help operators implement and improve their whole suite of business applications (their Service Platform) necessary for running a telecom company in a broad sense ( also typically called: the operational and business support systems ). Furthermore, the entire convergence (technology convergence, convergence between actors in the industry) in the industry is a main topic where DEVOTEAM are specialists and heavily involved. This includes among other subjects Telecom Devices and their related IP Services and IP Applications ICT Infrastructure is another core competence where we are market leader in Europe. This practice area constitutes more than 30+% of our business. This discipline covers the management of information technology systems from enterprise networks to Workstations, Servers and Storage and the related basic IT applications to the entire set of processes to manage the entire IT infrastructure (IT Service Management) and its resources including systems and shared service centres. The ICT Infrastructure practice area bridges from the hard core technology issues to monitoring the performance and costs of the entire infrastructure IT Service Management is a key element in ensuring the provisioning of the required basic IT infrastructure foundation in a cost effective way. Information Systems & Information Management. This Practice Area is covering Information Management including selected business applications and the related business data (In particular Enterprise Content Management is a key subject including Electronic Document Handling, Web applications etc)) . In today's complex and sophisticated IT setup it becomes more and more important to have an ”Enterprise Architecture” as a management practice for aligning resources to improve business performance. The architecture helps simplify and make the interconnection and integration of business applications and data possible and cost effective. Modern Enterprise Architecture is a sophisticated subject that bridges from the Business Strategy to modelling and designing related business processes and all the way into the technical architecture and related platforms, frameworks etc. Without the appropriate architecture the Business might lack flexibility in its ability to scale their business, develop the relevant business logic to support the business and to keep the cost of maintaining the business IT applications at a reasonable cost level. Furthermore, IT Governance is a key subject to help establishing a suitable governance policy and ensuring the right strategy, IT organisation and management involvement in decisions and governance of the IT matters. This also includes the programme management of the entire set of IT related projects within an enterprise. Business & Process Development . When aiming at ”improving business performance through technology” the key source to gaining the benefits is to design and optimise your business processes (Business Process Optimisation) such that the workflow takes advantage of the potential benefits of technology. Optimising business processes is a major source to improving business performance and is often underestimated when implementing technology. Furthermore, this Practice Area includes the organisational elements of technology. This includes Project & Programme management – and the entire change process (organisational change, behavioural change, changes in attitudes etc.) when carrying out technology projects. Furthermore, the practice area look at risks (Risk & Security Management) and we help our clients minimise their risks related to their use of technology, either when carrying out complex project or by reviewing and revising their entire business operations. Furthermore, our scope of business of course also includes outlining the relevant strategies and helping our clients innovate their business (Strategy & Innovation) We mainly consider this last practice area for business consulting – but all 4 practice areas have major elements of business consulting – in the sense that we help our clients improve their business performance (through technology) and we address key issues relevant for senior management at our clients.
  4. 19/10/10 Our main purpose is to help our clients improve their business performance through technology. We view our core competences from 4 principal Practice Areas – which can be considered as 4 logical layers: Telecom is one of our core competences and one of the largest practice areas (30+% of our business). This whole area could in a simplistic way be considered as the provisioning of communications, connectivity and content in modern society and is as such the foundation for today's use of Information Technology for all individuals and all businesses. DEVOTEAM work for telecom operators, equipment manufacturers, new communications providers like electricity companies and media and content providers. Our core competence is the entire telecommunications infrastructure including access networks, core networks , related services and all the telecommunications devices. We help operators implement and improve their whole suite of business applications (their Service Platform) necessary for running a telecom company in a broad sense ( also typically called: the operational and business support systems ). Furthermore, the entire convergence (technology convergence, convergence between actors in the industry) in the industry is a main topic where DEVOTEAM are specialists and heavily involved. This includes among other subjects Telecom Devices and their related IP Services and IP Applications ICT Infrastructure is another core competence where we are market leader in Europe. This practice area constitutes more than 30+% of our business. This discipline covers the management of information technology systems from enterprise networks to Workstations, Servers and Storage and the related basic IT applications to the entire set of processes to manage the entire IT infrastructure (IT Service Management) and its resources including systems and shared service centres. The ICT Infrastructure practice area bridges from the hard core technology issues to monitoring the performance and costs of the entire infrastructure IT Service Management is a key element in ensuring the provisioning of the required basic IT infrastructure foundation in a cost effective way. Information Systems & Information Management. This Practice Area is covering Information Management including selected business applications and the related business data (In particular Enterprise Content Management is a key subject including Electronic Document Handling, Web applications etc)) . In today's complex and sophisticated IT setup it becomes more and more important to have an ”Enterprise Architecture” as a management practice for aligning resources to improve business performance. The architecture helps simplify and make the interconnection and integration of business applications and data possible and cost effective. Modern Enterprise Architecture is a sophisticated subject that bridges from the Business Strategy to modelling and designing related business processes and all the way into the technical architecture and related platforms, frameworks etc. Without the appropriate architecture the Business might lack flexibility in its ability to scale their business, develop the relevant business logic to support the business and to keep the cost of maintaining the business IT applications at a reasonable cost level. Furthermore, IT Governance is a key subject to help establishing a suitable governance policy and ensuring the right strategy, IT organisation and management involvement in decisions and governance of the IT matters. This also includes the programme management of the entire set of IT related projects within an enterprise. Business & Process Development . When aiming at ”improving business performance through technology” the key source to gaining the benefits is to design and optimise your business processes (Business Process Optimisation) such that the workflow takes advantage of the potential benefits of technology. Optimising business processes is a major source to improving business performance and is often underestimated when implementing technology. Furthermore, this Practice Area includes the organisational elements of technology. This includes Project & Programme management – and the entire change process (organisational change, behavioural change, changes in attitudes etc.) when carrying out technology projects. Furthermore, the practice area look at risks (Risk & Security Management) and we help our clients minimise their risks related to their use of technology, either when carrying out complex project or by reviewing and revising their entire business operations. Furthermore, our scope of business of course also includes outlining the relevant strategies and helping our clients innovate their business (Strategy & Innovation) We mainly consider this last practice area for business consulting – but all 4 practice areas have major elements of business consulting – in the sense that we help our clients improve their business performance (through technology) and we address key issues relevant for senior management at our clients.
  5. 19/10/10 Our main purpose is to help our clients improve their business performance through technology. We view our core competences from 4 principal Practice Areas – which can be considered as 4 logical layers: Telecom is one of our core competences and one of the largest practice areas (30+% of our business). This whole area could in a simplistic way be considered as the provisioning of communications, connectivity and content in modern society and is as such the foundation for today's use of Information Technology for all individuals and all businesses. DEVOTEAM work for telecom operators, equipment manufacturers, new communications providers like electricity companies and media and content providers. Our core competence is the entire telecommunications infrastructure including access networks, core networks , related services and all the telecommunications devices. We help operators implement and improve their whole suite of business applications (their Service Platform) necessary for running a telecom company in a broad sense ( also typically called: the operational and business support systems ). Furthermore, the entire convergence (technology convergence, convergence between actors in the industry) in the industry is a main topic where DEVOTEAM are specialists and heavily involved. This includes among other subjects Telecom Devices and their related IP Services and IP Applications ICT Infrastructure is another core competence where we are market leader in Europe. This practice area constitutes more than 30+% of our business. This discipline covers the management of information technology systems from enterprise networks to Workstations, Servers and Storage and the related basic IT applications to the entire set of processes to manage the entire IT infrastructure (IT Service Management) and its resources including systems and shared service centres. The ICT Infrastructure practice area bridges from the hard core technology issues to monitoring the performance and costs of the entire infrastructure IT Service Management is a key element in ensuring the provisioning of the required basic IT infrastructure foundation in a cost effective way. Information Systems & Information Management. This Practice Area is covering Information Management including selected business applications and the related business data (In particular Enterprise Content Management is a key subject including Electronic Document Handling, Web applications etc)) . In today's complex and sophisticated IT setup it becomes more and more important to have an ”Enterprise Architecture” as a management practice for aligning resources to improve business performance. The architecture helps simplify and make the interconnection and integration of business applications and data possible and cost effective. Modern Enterprise Architecture is a sophisticated subject that bridges from the Business Strategy to modelling and designing related business processes and all the way into the technical architecture and related platforms, frameworks etc. Without the appropriate architecture the Business might lack flexibility in its ability to scale their business, develop the relevant business logic to support the business and to keep the cost of maintaining the business IT applications at a reasonable cost level. Furthermore, IT Governance is a key subject to help establishing a suitable governance policy and ensuring the right strategy, IT organisation and management involvement in decisions and governance of the IT matters. This also includes the programme management of the entire set of IT related projects within an enterprise. Business & Process Development . When aiming at ”improving business performance through technology” the key source to gaining the benefits is to design and optimise your business processes (Business Process Optimisation) such that the workflow takes advantage of the potential benefits of technology. Optimising business processes is a major source to improving business performance and is often underestimated when implementing technology. Furthermore, this Practice Area includes the organisational elements of technology. This includes Project & Programme management – and the entire change process (organisational change, behavioural change, changes in attitudes etc.) when carrying out technology projects. Furthermore, the practice area look at risks (Risk & Security Management) and we help our clients minimise their risks related to their use of technology, either when carrying out complex project or by reviewing and revising their entire business operations. Furthermore, our scope of business of course also includes outlining the relevant strategies and helping our clients innovate their business (Strategy & Innovation) We mainly consider this last practice area for business consulting – but all 4 practice areas have major elements of business consulting – in the sense that we help our clients improve their business performance (through technology) and we address key issues relevant for senior management at our clients.
  6. 19/10/10 Our main purpose is to help our clients improve their business performance through technology. We view our core competences from 4 principal Practice Areas – which can be considered as 4 logical layers: Telecom is one of our core competences and one of the largest practice areas (30+% of our business). This whole area could in a simplistic way be considered as the provisioning of communications, connectivity and content in modern society and is as such the foundation for today's use of Information Technology for all individuals and all businesses. DEVOTEAM work for telecom operators, equipment manufacturers, new communications providers like electricity companies and media and content providers. Our core competence is the entire telecommunications infrastructure including access networks, core networks , related services and all the telecommunications devices. We help operators implement and improve their whole suite of business applications (their Service Platform) necessary for running a telecom company in a broad sense ( also typically called: the operational and business support systems ). Furthermore, the entire convergence (technology convergence, convergence between actors in the industry) in the industry is a main topic where DEVOTEAM are specialists and heavily involved. This includes among other subjects Telecom Devices and their related IP Services and IP Applications ICT Infrastructure is another core competence where we are market leader in Europe. This practice area constitutes more than 30+% of our business. This discipline covers the management of information technology systems from enterprise networks to Workstations, Servers and Storage and the related basic IT applications to the entire set of processes to manage the entire IT infrastructure (IT Service Management) and its resources including systems and shared service centres. The ICT Infrastructure practice area bridges from the hard core technology issues to monitoring the performance and costs of the entire infrastructure IT Service Management is a key element in ensuring the provisioning of the required basic IT infrastructure foundation in a cost effective way. Information Systems & Information Management. This Practice Area is covering Information Management including selected business applications and the related business data (In particular Enterprise Content Management is a key subject including Electronic Document Handling, Web applications etc)) . In today's complex and sophisticated IT setup it becomes more and more important to have an ”Enterprise Architecture” as a management practice for aligning resources to improve business performance. The architecture helps simplify and make the interconnection and integration of business applications and data possible and cost effective. Modern Enterprise Architecture is a sophisticated subject that bridges from the Business Strategy to modelling and designing related business processes and all the way into the technical architecture and related platforms, frameworks etc. Without the appropriate architecture the Business might lack flexibility in its ability to scale their business, develop the relevant business logic to support the business and to keep the cost of maintaining the business IT applications at a reasonable cost level. Furthermore, IT Governance is a key subject to help establishing a suitable governance policy and ensuring the right strategy, IT organisation and management involvement in decisions and governance of the IT matters. This also includes the programme management of the entire set of IT related projects within an enterprise. Business & Process Development . When aiming at ”improving business performance through technology” the key source to gaining the benefits is to design and optimise your business processes (Business Process Optimisation) such that the workflow takes advantage of the potential benefits of technology. Optimising business processes is a major source to improving business performance and is often underestimated when implementing technology. Furthermore, this Practice Area includes the organisational elements of technology. This includes Project & Programme management – and the entire change process (organisational change, behavioural change, changes in attitudes etc.) when carrying out technology projects. Furthermore, the practice area look at risks (Risk & Security Management) and we help our clients minimise their risks related to their use of technology, either when carrying out complex project or by reviewing and revising their entire business operations. Furthermore, our scope of business of course also includes outlining the relevant strategies and helping our clients innovate their business (Strategy & Innovation) We mainly consider this last practice area for business consulting – but all 4 practice areas have major elements of business consulting – in the sense that we help our clients improve their business performance (through technology) and we address key issues relevant for senior management at our clients.
  7. 19/10/10 Our main purpose is to help our clients improve their business performance through technology. We view our core competences from 4 principal Practice Areas – which can be considered as 4 logical layers: Telecom is one of our core competences and one of the largest practice areas (30+% of our business). This whole area could in a simplistic way be considered as the provisioning of communications, connectivity and content in modern society and is as such the foundation for today's use of Information Technology for all individuals and all businesses. DEVOTEAM work for telecom operators, equipment manufacturers, new communications providers like electricity companies and media and content providers. Our core competence is the entire telecommunications infrastructure including access networks, core networks , related services and all the telecommunications devices. We help operators implement and improve their whole suite of business applications (their Service Platform) necessary for running a telecom company in a broad sense ( also typically called: the operational and business support systems ). Furthermore, the entire convergence (technology convergence, convergence between actors in the industry) in the industry is a main topic where DEVOTEAM are specialists and heavily involved. This includes among other subjects Telecom Devices and their related IP Services and IP Applications ICT Infrastructure is another core competence where we are market leader in Europe. This practice area constitutes more than 30+% of our business. This discipline covers the management of information technology systems from enterprise networks to Workstations, Servers and Storage and the related basic IT applications to the entire set of processes to manage the entire IT infrastructure (IT Service Management) and its resources including systems and shared service centres. The ICT Infrastructure practice area bridges from the hard core technology issues to monitoring the performance and costs of the entire infrastructure IT Service Management is a key element in ensuring the provisioning of the required basic IT infrastructure foundation in a cost effective way. Information Systems & Information Management. This Practice Area is covering Information Management including selected business applications and the related business data (In particular Enterprise Content Management is a key subject including Electronic Document Handling, Web applications etc)) . In today's complex and sophisticated IT setup it becomes more and more important to have an ”Enterprise Architecture” as a management practice for aligning resources to improve business performance. The architecture helps simplify and make the interconnection and integration of business applications and data possible and cost effective. Modern Enterprise Architecture is a sophisticated subject that bridges from the Business Strategy to modelling and designing related business processes and all the way into the technical architecture and related platforms, frameworks etc. Without the appropriate architecture the Business might lack flexibility in its ability to scale their business, develop the relevant business logic to support the business and to keep the cost of maintaining the business IT applications at a reasonable cost level. Furthermore, IT Governance is a key subject to help establishing a suitable governance policy and ensuring the right strategy, IT organisation and management involvement in decisions and governance of the IT matters. This also includes the programme management of the entire set of IT related projects within an enterprise. Business & Process Development . When aiming at ”improving business performance through technology” the key source to gaining the benefits is to design and optimise your business processes (Business Process Optimisation) such that the workflow takes advantage of the potential benefits of technology. Optimising business processes is a major source to improving business performance and is often underestimated when implementing technology. Furthermore, this Practice Area includes the organisational elements of technology. This includes Project & Programme management – and the entire change process (organisational change, behavioural change, changes in attitudes etc.) when carrying out technology projects. Furthermore, the practice area look at risks (Risk & Security Management) and we help our clients minimise their risks related to their use of technology, either when carrying out complex project or by reviewing and revising their entire business operations. Furthermore, our scope of business of course also includes outlining the relevant strategies and helping our clients innovate their business (Strategy & Innovation) We mainly consider this last practice area for business consulting – but all 4 practice areas have major elements of business consulting – in the sense that we help our clients improve their business performance (through technology) and we address key issues relevant for senior management at our clients.
  8. 19/10/10 Our main purpose is to help our clients improve their business performance through technology. We view our core competences from 4 principal Practice Areas – which can be considered as 4 logical layers: Telecom is one of our core competences and one of the largest practice areas (30+% of our business). This whole area could in a simplistic way be considered as the provisioning of communications, connectivity and content in modern society and is as such the foundation for today's use of Information Technology for all individuals and all businesses. DEVOTEAM work for telecom operators, equipment manufacturers, new communications providers like electricity companies and media and content providers. Our core competence is the entire telecommunications infrastructure including access networks, core networks , related services and all the telecommunications devices. We help operators implement and improve their whole suite of business applications (their Service Platform) necessary for running a telecom company in a broad sense ( also typically called: the operational and business support systems ). Furthermore, the entire convergence (technology convergence, convergence between actors in the industry) in the industry is a main topic where DEVOTEAM are specialists and heavily involved. This includes among other subjects Telecom Devices and their related IP Services and IP Applications ICT Infrastructure is another core competence where we are market leader in Europe. This practice area constitutes more than 30+% of our business. This discipline covers the management of information technology systems from enterprise networks to Workstations, Servers and Storage and the related basic IT applications to the entire set of processes to manage the entire IT infrastructure (IT Service Management) and its resources including systems and shared service centres. The ICT Infrastructure practice area bridges from the hard core technology issues to monitoring the performance and costs of the entire infrastructure IT Service Management is a key element in ensuring the provisioning of the required basic IT infrastructure foundation in a cost effective way. Information Systems & Information Management. This Practice Area is covering Information Management including selected business applications and the related business data (In particular Enterprise Content Management is a key subject including Electronic Document Handling, Web applications etc)) . In today's complex and sophisticated IT setup it becomes more and more important to have an ”Enterprise Architecture” as a management practice for aligning resources to improve business performance. The architecture helps simplify and make the interconnection and integration of business applications and data possible and cost effective. Modern Enterprise Architecture is a sophisticated subject that bridges from the Business Strategy to modelling and designing related business processes and all the way into the technical architecture and related platforms, frameworks etc. Without the appropriate architecture the Business might lack flexibility in its ability to scale their business, develop the relevant business logic to support the business and to keep the cost of maintaining the business IT applications at a reasonable cost level. Furthermore, IT Governance is a key subject to help establishing a suitable governance policy and ensuring the right strategy, IT organisation and management involvement in decisions and governance of the IT matters. This also includes the programme management of the entire set of IT related projects within an enterprise. Business & Process Development . When aiming at ”improving business performance through technology” the key source to gaining the benefits is to design and optimise your business processes (Business Process Optimisation) such that the workflow takes advantage of the potential benefits of technology. Optimising business processes is a major source to improving business performance and is often underestimated when implementing technology. Furthermore, this Practice Area includes the organisational elements of technology. This includes Project & Programme management – and the entire change process (organisational change, behavioural change, changes in attitudes etc.) when carrying out technology projects. Furthermore, the practice area look at risks (Risk & Security Management) and we help our clients minimise their risks related to their use of technology, either when carrying out complex project or by reviewing and revising their entire business operations. Furthermore, our scope of business of course also includes outlining the relevant strategies and helping our clients innovate their business (Strategy & Innovation) We mainly consider this last practice area for business consulting – but all 4 practice areas have major elements of business consulting – in the sense that we help our clients improve their business performance (through technology) and we address key issues relevant for senior management at our clients.
  9. Préparer les tableaux avant avec 5 zones - Transition d’ISA Assemblée parlementaire = Textes adoptés - Documents de travail - Rapports en préparation - Comptes-rendus Comité des ministres = Textes adoptés - Documents de travail et d'information - Bureau, Groupes de rapporteurs et de travail - Réunions Droits de l'homme (DH) - Textes de base, règlements et procédures - Communiqués de presse du CM - Rapport statutaire 2008
  10. 19/10/10 Our main purpose is to help our clients improve their business performance through technology. We view our core competences from 4 principal Practice Areas – which can be considered as 4 logical layers: Telecom is one of our core competences and one of the largest practice areas (30+% of our business). This whole area could in a simplistic way be considered as the provisioning of communications, connectivity and content in modern society and is as such the foundation for today's use of Information Technology for all individuals and all businesses. DEVOTEAM work for telecom operators, equipment manufacturers, new communications providers like electricity companies and media and content providers. Our core competence is the entire telecommunications infrastructure including access networks, core networks , related services and all the telecommunications devices. We help operators implement and improve their whole suite of business applications (their Service Platform) necessary for running a telecom company in a broad sense ( also typically called: the operational and business support systems ). Furthermore, the entire convergence (technology convergence, convergence between actors in the industry) in the industry is a main topic where DEVOTEAM are specialists and heavily involved. This includes among other subjects Telecom Devices and their related IP Services and IP Applications ICT Infrastructure is another core competence where we are market leader in Europe. This practice area constitutes more than 30+% of our business. This discipline covers the management of information technology systems from enterprise networks to Workstations, Servers and Storage and the related basic IT applications to the entire set of processes to manage the entire IT infrastructure (IT Service Management) and its resources including systems and shared service centres. The ICT Infrastructure practice area bridges from the hard core technology issues to monitoring the performance and costs of the entire infrastructure IT Service Management is a key element in ensuring the provisioning of the required basic IT infrastructure foundation in a cost effective way. Information Systems & Information Management. This Practice Area is covering Information Management including selected business applications and the related business data (In particular Enterprise Content Management is a key subject including Electronic Document Handling, Web applications etc)) . In today's complex and sophisticated IT setup it becomes more and more important to have an ”Enterprise Architecture” as a management practice for aligning resources to improve business performance. The architecture helps simplify and make the interconnection and integration of business applications and data possible and cost effective. Modern Enterprise Architecture is a sophisticated subject that bridges from the Business Strategy to modelling and designing related business processes and all the way into the technical architecture and related platforms, frameworks etc. Without the appropriate architecture the Business might lack flexibility in its ability to scale their business, develop the relevant business logic to support the business and to keep the cost of maintaining the business IT applications at a reasonable cost level. Furthermore, IT Governance is a key subject to help establishing a suitable governance policy and ensuring the right strategy, IT organisation and management involvement in decisions and governance of the IT matters. This also includes the programme management of the entire set of IT related projects within an enterprise. Business & Process Development . When aiming at ”improving business performance through technology” the key source to gaining the benefits is to design and optimise your business processes (Business Process Optimisation) such that the workflow takes advantage of the potential benefits of technology. Optimising business processes is a major source to improving business performance and is often underestimated when implementing technology. Furthermore, this Practice Area includes the organisational elements of technology. This includes Project & Programme management – and the entire change process (organisational change, behavioural change, changes in attitudes etc.) when carrying out technology projects. Furthermore, the practice area look at risks (Risk & Security Management) and we help our clients minimise their risks related to their use of technology, either when carrying out complex project or by reviewing and revising their entire business operations. Furthermore, our scope of business of course also includes outlining the relevant strategies and helping our clients innovate their business (Strategy & Innovation) We mainly consider this last practice area for business consulting – but all 4 practice areas have major elements of business consulting – in the sense that we help our clients improve their business performance (through technology) and we address key issues relevant for senior management at our clients.
  11. 19/10/10 Our main purpose is to help our clients improve their business performance through technology. We view our core competences from 4 principal Practice Areas – which can be considered as 4 logical layers: Telecom is one of our core competences and one of the largest practice areas (30+% of our business). This whole area could in a simplistic way be considered as the provisioning of communications, connectivity and content in modern society and is as such the foundation for today's use of Information Technology for all individuals and all businesses. DEVOTEAM work for telecom operators, equipment manufacturers, new communications providers like electricity companies and media and content providers. Our core competence is the entire telecommunications infrastructure including access networks, core networks , related services and all the telecommunications devices. We help operators implement and improve their whole suite of business applications (their Service Platform) necessary for running a telecom company in a broad sense ( also typically called: the operational and business support systems ). Furthermore, the entire convergence (technology convergence, convergence between actors in the industry) in the industry is a main topic where DEVOTEAM are specialists and heavily involved. This includes among other subjects Telecom Devices and their related IP Services and IP Applications ICT Infrastructure is another core competence where we are market leader in Europe. This practice area constitutes more than 30+% of our business. This discipline covers the management of information technology systems from enterprise networks to Workstations, Servers and Storage and the related basic IT applications to the entire set of processes to manage the entire IT infrastructure (IT Service Management) and its resources including systems and shared service centres. The ICT Infrastructure practice area bridges from the hard core technology issues to monitoring the performance and costs of the entire infrastructure IT Service Management is a key element in ensuring the provisioning of the required basic IT infrastructure foundation in a cost effective way. Information Systems & Information Management. This Practice Area is covering Information Management including selected business applications and the related business data (In particular Enterprise Content Management is a key subject including Electronic Document Handling, Web applications etc)) . In today's complex and sophisticated IT setup it becomes more and more important to have an ”Enterprise Architecture” as a management practice for aligning resources to improve business performance. The architecture helps simplify and make the interconnection and integration of business applications and data possible and cost effective. Modern Enterprise Architecture is a sophisticated subject that bridges from the Business Strategy to modelling and designing related business processes and all the way into the technical architecture and related platforms, frameworks etc. Without the appropriate architecture the Business might lack flexibility in its ability to scale their business, develop the relevant business logic to support the business and to keep the cost of maintaining the business IT applications at a reasonable cost level. Furthermore, IT Governance is a key subject to help establishing a suitable governance policy and ensuring the right strategy, IT organisation and management involvement in decisions and governance of the IT matters. This also includes the programme management of the entire set of IT related projects within an enterprise. Business & Process Development . When aiming at ”improving business performance through technology” the key source to gaining the benefits is to design and optimise your business processes (Business Process Optimisation) such that the workflow takes advantage of the potential benefits of technology. Optimising business processes is a major source to improving business performance and is often underestimated when implementing technology. Furthermore, this Practice Area includes the organisational elements of technology. This includes Project & Programme management – and the entire change process (organisational change, behavioural change, changes in attitudes etc.) when carrying out technology projects. Furthermore, the practice area look at risks (Risk & Security Management) and we help our clients minimise their risks related to their use of technology, either when carrying out complex project or by reviewing and revising their entire business operations. Furthermore, our scope of business of course also includes outlining the relevant strategies and helping our clients innovate their business (Strategy & Innovation) We mainly consider this last practice area for business consulting – but all 4 practice areas have major elements of business consulting – in the sense that we help our clients improve their business performance (through technology) and we address key issues relevant for senior management at our clients.
  12. 19/10/10 Our main purpose is to help our clients improve their business performance through technology. We view our core competences from 4 principal Practice Areas – which can be considered as 4 logical layers: Telecom is one of our core competences and one of the largest practice areas (30+% of our business). This whole area could in a simplistic way be considered as the provisioning of communications, connectivity and content in modern society and is as such the foundation for today's use of Information Technology for all individuals and all businesses. DEVOTEAM work for telecom operators, equipment manufacturers, new communications providers like electricity companies and media and content providers. Our core competence is the entire telecommunications infrastructure including access networks, core networks , related services and all the telecommunications devices. We help operators implement and improve their whole suite of business applications (their Service Platform) necessary for running a telecom company in a broad sense ( also typically called: the operational and business support systems ). Furthermore, the entire convergence (technology convergence, convergence between actors in the industry) in the industry is a main topic where DEVOTEAM are specialists and heavily involved. This includes among other subjects Telecom Devices and their related IP Services and IP Applications ICT Infrastructure is another core competence where we are market leader in Europe. This practice area constitutes more than 30+% of our business. This discipline covers the management of information technology systems from enterprise networks to Workstations, Servers and Storage and the related basic IT applications to the entire set of processes to manage the entire IT infrastructure (IT Service Management) and its resources including systems and shared service centres. The ICT Infrastructure practice area bridges from the hard core technology issues to monitoring the performance and costs of the entire infrastructure IT Service Management is a key element in ensuring the provisioning of the required basic IT infrastructure foundation in a cost effective way. Information Systems & Information Management. This Practice Area is covering Information Management including selected business applications and the related business data (In particular Enterprise Content Management is a key subject including Electronic Document Handling, Web applications etc)) . In today's complex and sophisticated IT setup it becomes more and more important to have an ”Enterprise Architecture” as a management practice for aligning resources to improve business performance. The architecture helps simplify and make the interconnection and integration of business applications and data possible and cost effective. Modern Enterprise Architecture is a sophisticated subject that bridges from the Business Strategy to modelling and designing related business processes and all the way into the technical architecture and related platforms, frameworks etc. Without the appropriate architecture the Business might lack flexibility in its ability to scale their business, develop the relevant business logic to support the business and to keep the cost of maintaining the business IT applications at a reasonable cost level. Furthermore, IT Governance is a key subject to help establishing a suitable governance policy and ensuring the right strategy, IT organisation and management involvement in decisions and governance of the IT matters. This also includes the programme management of the entire set of IT related projects within an enterprise. Business & Process Development . When aiming at ”improving business performance through technology” the key source to gaining the benefits is to design and optimise your business processes (Business Process Optimisation) such that the workflow takes advantage of the potential benefits of technology. Optimising business processes is a major source to improving business performance and is often underestimated when implementing technology. Furthermore, this Practice Area includes the organisational elements of technology. This includes Project & Programme management – and the entire change process (organisational change, behavioural change, changes in attitudes etc.) when carrying out technology projects. Furthermore, the practice area look at risks (Risk & Security Management) and we help our clients minimise their risks related to their use of technology, either when carrying out complex project or by reviewing and revising their entire business operations. Furthermore, our scope of business of course also includes outlining the relevant strategies and helping our clients innovate their business (Strategy & Innovation) We mainly consider this last practice area for business consulting – but all 4 practice areas have major elements of business consulting – in the sense that we help our clients improve their business performance (through technology) and we address key issues relevant for senior management at our clients.
  13. Préparer les tableaux avant avec 5 zones - Transition d’ISA Assemblée parlementaire = Textes adoptés - Documents de travail - Rapports en préparation - Comptes-rendus Comité des ministres = Textes adoptés - Documents de travail et d'information - Bureau, Groupes de rapporteurs et de travail - Réunions Droits de l'homme (DH) - Textes de base, règlements et procédures - Communiqués de presse du CM - Rapport statutaire 2008
  14. Préparer les tableaux avant avec 5 zones - Transition d’ISA Assemblée parlementaire = Textes adoptés - Documents de travail - Rapports en préparation - Comptes-rendus Comité des ministres = Textes adoptés - Documents de travail et d'information - Bureau, Groupes de rapporteurs et de travail - Réunions Droits de l'homme (DH) - Textes de base, règlements et procédures - Communiqués de presse du CM - Rapport statutaire 2008
  15. Préparer les tableaux avant avec 5 zones - Transition d’ISA Assemblée parlementaire = Textes adoptés - Documents de travail - Rapports en préparation - Comptes-rendus Comité des ministres = Textes adoptés - Documents de travail et d'information - Bureau, Groupes de rapporteurs et de travail - Réunions Droits de l'homme (DH) - Textes de base, règlements et procédures - Communiqués de presse du CM - Rapport statutaire 2008
  16. Préparer les tableaux avant avec 5 zones - Transition d’ISA Assemblée parlementaire = Textes adoptés - Documents de travail - Rapports en préparation - Comptes-rendus Comité des ministres = Textes adoptés - Documents de travail et d'information - Bureau, Groupes de rapporteurs et de travail - Réunions Droits de l'homme (DH) - Textes de base, règlements et procédures - Communiqués de presse du CM - Rapport statutaire 2008
  17. Préparer les tableaux avant avec 5 zones - Transition d’ISA Assemblée parlementaire = Textes adoptés - Documents de travail - Rapports en préparation - Comptes-rendus Comité des ministres = Textes adoptés - Documents de travail et d'information - Bureau, Groupes de rapporteurs et de travail - Réunions Droits de l'homme (DH) - Textes de base, règlements et procédures - Communiqués de presse du CM - Rapport statutaire 2008
  18. 19/10/10 Our main purpose is to help our clients improve their business performance through technology. We view our core competences from 4 principal Practice Areas – which can be considered as 4 logical layers: Telecom is one of our core competences and one of the largest practice areas (30+% of our business). This whole area could in a simplistic way be considered as the provisioning of communications, connectivity and content in modern society and is as such the foundation for today's use of Information Technology for all individuals and all businesses. DEVOTEAM work for telecom operators, equipment manufacturers, new communications providers like electricity companies and media and content providers. Our core competence is the entire telecommunications infrastructure including access networks, core networks , related services and all the telecommunications devices. We help operators implement and improve their whole suite of business applications (their Service Platform) necessary for running a telecom company in a broad sense ( also typically called: the operational and business support systems ). Furthermore, the entire convergence (technology convergence, convergence between actors in the industry) in the industry is a main topic where DEVOTEAM are specialists and heavily involved. This includes among other subjects Telecom Devices and their related IP Services and IP Applications ICT Infrastructure is another core competence where we are market leader in Europe. This practice area constitutes more than 30+% of our business. This discipline covers the management of information technology systems from enterprise networks to Workstations, Servers and Storage and the related basic IT applications to the entire set of processes to manage the entire IT infrastructure (IT Service Management) and its resources including systems and shared service centres. The ICT Infrastructure practice area bridges from the hard core technology issues to monitoring the performance and costs of the entire infrastructure IT Service Management is a key element in ensuring the provisioning of the required basic IT infrastructure foundation in a cost effective way. Information Systems & Information Management. This Practice Area is covering Information Management including selected business applications and the related business data (In particular Enterprise Content Management is a key subject including Electronic Document Handling, Web applications etc)) . In today's complex and sophisticated IT setup it becomes more and more important to have an ”Enterprise Architecture” as a management practice for aligning resources to improve business performance. The architecture helps simplify and make the interconnection and integration of business applications and data possible and cost effective. Modern Enterprise Architecture is a sophisticated subject that bridges from the Business Strategy to modelling and designing related business processes and all the way into the technical architecture and related platforms, frameworks etc. Without the appropriate architecture the Business might lack flexibility in its ability to scale their business, develop the relevant business logic to support the business and to keep the cost of maintaining the business IT applications at a reasonable cost level. Furthermore, IT Governance is a key subject to help establishing a suitable governance policy and ensuring the right strategy, IT organisation and management involvement in decisions and governance of the IT matters. This also includes the programme management of the entire set of IT related projects within an enterprise. Business & Process Development . When aiming at ”improving business performance through technology” the key source to gaining the benefits is to design and optimise your business processes (Business Process Optimisation) such that the workflow takes advantage of the potential benefits of technology. Optimising business processes is a major source to improving business performance and is often underestimated when implementing technology. Furthermore, this Practice Area includes the organisational elements of technology. This includes Project & Programme management – and the entire change process (organisational change, behavioural change, changes in attitudes etc.) when carrying out technology projects. Furthermore, the practice area look at risks (Risk & Security Management) and we help our clients minimise their risks related to their use of technology, either when carrying out complex project or by reviewing and revising their entire business operations. Furthermore, our scope of business of course also includes outlining the relevant strategies and helping our clients innovate their business (Strategy & Innovation) We mainly consider this last practice area for business consulting – but all 4 practice areas have major elements of business consulting – in the sense that we help our clients improve their business performance (through technology) and we address key issues relevant for senior management at our clients.
  19. 19/10/10 Our main purpose is to help our clients improve their business performance through technology. We view our core competences from 4 principal Practice Areas – which can be considered as 4 logical layers: Telecom is one of our core competences and one of the largest practice areas (30+% of our business). This whole area could in a simplistic way be considered as the provisioning of communications, connectivity and content in modern society and is as such the foundation for today's use of Information Technology for all individuals and all businesses. DEVOTEAM work for telecom operators, equipment manufacturers, new communications providers like electricity companies and media and content providers. Our core competence is the entire telecommunications infrastructure including access networks, core networks , related services and all the telecommunications devices. We help operators implement and improve their whole suite of business applications (their Service Platform) necessary for running a telecom company in a broad sense ( also typically called: the operational and business support systems ). Furthermore, the entire convergence (technology convergence, convergence between actors in the industry) in the industry is a main topic where DEVOTEAM are specialists and heavily involved. This includes among other subjects Telecom Devices and their related IP Services and IP Applications ICT Infrastructure is another core competence where we are market leader in Europe. This practice area constitutes more than 30+% of our business. This discipline covers the management of information technology systems from enterprise networks to Workstations, Servers and Storage and the related basic IT applications to the entire set of processes to manage the entire IT infrastructure (IT Service Management) and its resources including systems and shared service centres. The ICT Infrastructure practice area bridges from the hard core technology issues to monitoring the performance and costs of the entire infrastructure IT Service Management is a key element in ensuring the provisioning of the required basic IT infrastructure foundation in a cost effective way. Information Systems & Information Management. This Practice Area is covering Information Management including selected business applications and the related business data (In particular Enterprise Content Management is a key subject including Electronic Document Handling, Web applications etc)) . In today's complex and sophisticated IT setup it becomes more and more important to have an ”Enterprise Architecture” as a management practice for aligning resources to improve business performance. The architecture helps simplify and make the interconnection and integration of business applications and data possible and cost effective. Modern Enterprise Architecture is a sophisticated subject that bridges from the Business Strategy to modelling and designing related business processes and all the way into the technical architecture and related platforms, frameworks etc. Without the appropriate architecture the Business might lack flexibility in its ability to scale their business, develop the relevant business logic to support the business and to keep the cost of maintaining the business IT applications at a reasonable cost level. Furthermore, IT Governance is a key subject to help establishing a suitable governance policy and ensuring the right strategy, IT organisation and management involvement in decisions and governance of the IT matters. This also includes the programme management of the entire set of IT related projects within an enterprise. Business & Process Development . When aiming at ”improving business performance through technology” the key source to gaining the benefits is to design and optimise your business processes (Business Process Optimisation) such that the workflow takes advantage of the potential benefits of technology. Optimising business processes is a major source to improving business performance and is often underestimated when implementing technology. Furthermore, this Practice Area includes the organisational elements of technology. This includes Project & Programme management – and the entire change process (organisational change, behavioural change, changes in attitudes etc.) when carrying out technology projects. Furthermore, the practice area look at risks (Risk & Security Management) and we help our clients minimise their risks related to their use of technology, either when carrying out complex project or by reviewing and revising their entire business operations. Furthermore, our scope of business of course also includes outlining the relevant strategies and helping our clients innovate their business (Strategy & Innovation) We mainly consider this last practice area for business consulting – but all 4 practice areas have major elements of business consulting – in the sense that we help our clients improve their business performance (through technology) and we address key issues relevant for senior management at our clients.
  20. 19/10/10 Our main purpose is to help our clients improve their business performance through technology. We view our core competences from 4 principal Practice Areas – which can be considered as 4 logical layers: Telecom is one of our core competences and one of the largest practice areas (30+% of our business). This whole area could in a simplistic way be considered as the provisioning of communications, connectivity and content in modern society and is as such the foundation for today's use of Information Technology for all individuals and all businesses. DEVOTEAM work for telecom operators, equipment manufacturers, new communications providers like electricity companies and media and content providers. Our core competence is the entire telecommunications infrastructure including access networks, core networks , related services and all the telecommunications devices. We help operators implement and improve their whole suite of business applications (their Service Platform) necessary for running a telecom company in a broad sense ( also typically called: the operational and business support systems ). Furthermore, the entire convergence (technology convergence, convergence between actors in the industry) in the industry is a main topic where DEVOTEAM are specialists and heavily involved. This includes among other subjects Telecom Devices and their related IP Services and IP Applications ICT Infrastructure is another core competence where we are market leader in Europe. This practice area constitutes more than 30+% of our business. This discipline covers the management of information technology systems from enterprise networks to Workstations, Servers and Storage and the related basic IT applications to the entire set of processes to manage the entire IT infrastructure (IT Service Management) and its resources including systems and shared service centres. The ICT Infrastructure practice area bridges from the hard core technology issues to monitoring the performance and costs of the entire infrastructure IT Service Management is a key element in ensuring the provisioning of the required basic IT infrastructure foundation in a cost effective way. Information Systems & Information Management. This Practice Area is covering Information Management including selected business applications and the related business data (In particular Enterprise Content Management is a key subject including Electronic Document Handling, Web applications etc)) . In today's complex and sophisticated IT setup it becomes more and more important to have an ”Enterprise Architecture” as a management practice for aligning resources to improve business performance. The architecture helps simplify and make the interconnection and integration of business applications and data possible and cost effective. Modern Enterprise Architecture is a sophisticated subject that bridges from the Business Strategy to modelling and designing related business processes and all the way into the technical architecture and related platforms, frameworks etc. Without the appropriate architecture the Business might lack flexibility in its ability to scale their business, develop the relevant business logic to support the business and to keep the cost of maintaining the business IT applications at a reasonable cost level. Furthermore, IT Governance is a key subject to help establishing a suitable governance policy and ensuring the right strategy, IT organisation and management involvement in decisions and governance of the IT matters. This also includes the programme management of the entire set of IT related projects within an enterprise. Business & Process Development . When aiming at ”improving business performance through technology” the key source to gaining the benefits is to design and optimise your business processes (Business Process Optimisation) such that the workflow takes advantage of the potential benefits of technology. Optimising business processes is a major source to improving business performance and is often underestimated when implementing technology. Furthermore, this Practice Area includes the organisational elements of technology. This includes Project & Programme management – and the entire change process (organisational change, behavioural change, changes in attitudes etc.) when carrying out technology projects. Furthermore, the practice area look at risks (Risk & Security Management) and we help our clients minimise their risks related to their use of technology, either when carrying out complex project or by reviewing and revising their entire business operations. Furthermore, our scope of business of course also includes outlining the relevant strategies and helping our clients innovate their business (Strategy & Innovation) We mainly consider this last practice area for business consulting – but all 4 practice areas have major elements of business consulting – in the sense that we help our clients improve their business performance (through technology) and we address key issues relevant for senior management at our clients.
  21. 19/10/10 Our main purpose is to help our clients improve their business performance through technology. We view our core competences from 4 principal Practice Areas – which can be considered as 4 logical layers: Telecom is one of our core competences and one of the largest practice areas (30+% of our business). This whole area could in a simplistic way be considered as the provisioning of communications, connectivity and content in modern society and is as such the foundation for today's use of Information Technology for all individuals and all businesses. DEVOTEAM work for telecom operators, equipment manufacturers, new communications providers like electricity companies and media and content providers. Our core competence is the entire telecommunications infrastructure including access networks, core networks , related services and all the telecommunications devices. We help operators implement and improve their whole suite of business applications (their Service Platform) necessary for running a telecom company in a broad sense ( also typically called: the operational and business support systems ). Furthermore, the entire convergence (technology convergence, convergence between actors in the industry) in the industry is a main topic where DEVOTEAM are specialists and heavily involved. This includes among other subjects Telecom Devices and their related IP Services and IP Applications ICT Infrastructure is another core competence where we are market leader in Europe. This practice area constitutes more than 30+% of our business. This discipline covers the management of information technology systems from enterprise networks to Workstations, Servers and Storage and the related basic IT applications to the entire set of processes to manage the entire IT infrastructure (IT Service Management) and its resources including systems and shared service centres. The ICT Infrastructure practice area bridges from the hard core technology issues to monitoring the performance and costs of the entire infrastructure IT Service Management is a key element in ensuring the provisioning of the required basic IT infrastructure foundation in a cost effective way. Information Systems & Information Management. This Practice Area is covering Information Management including selected business applications and the related business data (In particular Enterprise Content Management is a key subject including Electronic Document Handling, Web applications etc)) . In today's complex and sophisticated IT setup it becomes more and more important to have an ”Enterprise Architecture” as a management practice for aligning resources to improve business performance. The architecture helps simplify and make the interconnection and integration of business applications and data possible and cost effective. Modern Enterprise Architecture is a sophisticated subject that bridges from the Business Strategy to modelling and designing related business processes and all the way into the technical architecture and related platforms, frameworks etc. Without the appropriate architecture the Business might lack flexibility in its ability to scale their business, develop the relevant business logic to support the business and to keep the cost of maintaining the business IT applications at a reasonable cost level. Furthermore, IT Governance is a key subject to help establishing a suitable governance policy and ensuring the right strategy, IT organisation and management involvement in decisions and governance of the IT matters. This also includes the programme management of the entire set of IT related projects within an enterprise. Business & Process Development . When aiming at ”improving business performance through technology” the key source to gaining the benefits is to design and optimise your business processes (Business Process Optimisation) such that the workflow takes advantage of the potential benefits of technology. Optimising business processes is a major source to improving business performance and is often underestimated when implementing technology. Furthermore, this Practice Area includes the organisational elements of technology. This includes Project & Programme management – and the entire change process (organisational change, behavioural change, changes in attitudes etc.) when carrying out technology projects. Furthermore, the practice area look at risks (Risk & Security Management) and we help our clients minimise their risks related to their use of technology, either when carrying out complex project or by reviewing and revising their entire business operations. Furthermore, our scope of business of course also includes outlining the relevant strategies and helping our clients innovate their business (Strategy & Innovation) We mainly consider this last practice area for business consulting – but all 4 practice areas have major elements of business consulting – in the sense that we help our clients improve their business performance (through technology) and we address key issues relevant for senior management at our clients.
  22. 19/10/10 Our main purpose is to help our clients improve their business performance through technology. We view our core competences from 4 principal Practice Areas – which can be considered as 4 logical layers: Telecom is one of our core competences and one of the largest practice areas (30+% of our business). This whole area could in a simplistic way be considered as the provisioning of communications, connectivity and content in modern society and is as such the foundation for today's use of Information Technology for all individuals and all businesses. DEVOTEAM work for telecom operators, equipment manufacturers, new communications providers like electricity companies and media and content providers. Our core competence is the entire telecommunications infrastructure including access networks, core networks , related services and all the telecommunications devices. We help operators implement and improve their whole suite of business applications (their Service Platform) necessary for running a telecom company in a broad sense ( also typically called: the operational and business support systems ). Furthermore, the entire convergence (technology convergence, convergence between actors in the industry) in the industry is a main topic where DEVOTEAM are specialists and heavily involved. This includes among other subjects Telecom Devices and their related IP Services and IP Applications ICT Infrastructure is another core competence where we are market leader in Europe. This practice area constitutes more than 30+% of our business. This discipline covers the management of information technology systems from enterprise networks to Workstations, Servers and Storage and the related basic IT applications to the entire set of processes to manage the entire IT infrastructure (IT Service Management) and its resources including systems and shared service centres. The ICT Infrastructure practice area bridges from the hard core technology issues to monitoring the performance and costs of the entire infrastructure IT Service Management is a key element in ensuring the provisioning of the required basic IT infrastructure foundation in a cost effective way. Information Systems & Information Management. This Practice Area is covering Information Management including selected business applications and the related business data (In particular Enterprise Content Management is a key subject including Electronic Document Handling, Web applications etc)) . In today's complex and sophisticated IT setup it becomes more and more important to have an ”Enterprise Architecture” as a management practice for aligning resources to improve business performance. The architecture helps simplify and make the interconnection and integration of business applications and data possible and cost effective. Modern Enterprise Architecture is a sophisticated subject that bridges from the Business Strategy to modelling and designing related business processes and all the way into the technical architecture and related platforms, frameworks etc. Without the appropriate architecture the Business might lack flexibility in its ability to scale their business, develop the relevant business logic to support the business and to keep the cost of maintaining the business IT applications at a reasonable cost level. Furthermore, IT Governance is a key subject to help establishing a suitable governance policy and ensuring the right strategy, IT organisation and management involvement in decisions and governance of the IT matters. This also includes the programme management of the entire set of IT related projects within an enterprise. Business & Process Development . When aiming at ”improving business performance through technology” the key source to gaining the benefits is to design and optimise your business processes (Business Process Optimisation) such that the workflow takes advantage of the potential benefits of technology. Optimising business processes is a major source to improving business performance and is often underestimated when implementing technology. Furthermore, this Practice Area includes the organisational elements of technology. This includes Project & Programme management – and the entire change process (organisational change, behavioural change, changes in attitudes etc.) when carrying out technology projects. Furthermore, the practice area look at risks (Risk & Security Management) and we help our clients minimise their risks related to their use of technology, either when carrying out complex project or by reviewing and revising their entire business operations. Furthermore, our scope of business of course also includes outlining the relevant strategies and helping our clients innovate their business (Strategy & Innovation) We mainly consider this last practice area for business consulting – but all 4 practice areas have major elements of business consulting – in the sense that we help our clients improve their business performance (through technology) and we address key issues relevant for senior management at our clients.
  23. 19/10/10 Our main purpose is to help our clients improve their business performance through technology. We view our core competences from 4 principal Practice Areas – which can be considered as 4 logical layers: Telecom is one of our core competences and one of the largest practice areas (30+% of our business). This whole area could in a simplistic way be considered as the provisioning of communications, connectivity and content in modern society and is as such the foundation for today's use of Information Technology for all individuals and all businesses. DEVOTEAM work for telecom operators, equipment manufacturers, new communications providers like electricity companies and media and content providers. Our core competence is the entire telecommunications infrastructure including access networks, core networks , related services and all the telecommunications devices. We help operators implement and improve their whole suite of business applications (their Service Platform) necessary for running a telecom company in a broad sense ( also typically called: the operational and business support systems ). Furthermore, the entire convergence (technology convergence, convergence between actors in the industry) in the industry is a main topic where DEVOTEAM are specialists and heavily involved. This includes among other subjects Telecom Devices and their related IP Services and IP Applications ICT Infrastructure is another core competence where we are market leader in Europe. This practice area constitutes more than 30+% of our business. This discipline covers the management of information technology systems from enterprise networks to Workstations, Servers and Storage and the related basic IT applications to the entire set of processes to manage the entire IT infrastructure (IT Service Management) and its resources including systems and shared service centres. The ICT Infrastructure practice area bridges from the hard core technology issues to monitoring the performance and costs of the entire infrastructure IT Service Management is a key element in ensuring the provisioning of the required basic IT infrastructure foundation in a cost effective way. Information Systems & Information Management. This Practice Area is covering Information Management including selected business applications and the related business data (In particular Enterprise Content Management is a key subject including Electronic Document Handling, Web applications etc)) . In today's complex and sophisticated IT setup it becomes more and more important to have an ”Enterprise Architecture” as a management practice for aligning resources to improve business performance. The architecture helps simplify and make the interconnection and integration of business applications and data possible and cost effective. Modern Enterprise Architecture is a sophisticated subject that bridges from the Business Strategy to modelling and designing related business processes and all the way into the technical architecture and related platforms, frameworks etc. Without the appropriate architecture the Business might lack flexibility in its ability to scale their business, develop the relevant business logic to support the business and to keep the cost of maintaining the business IT applications at a reasonable cost level. Furthermore, IT Governance is a key subject to help establishing a suitable governance policy and ensuring the right strategy, IT organisation and management involvement in decisions and governance of the IT matters. This also includes the programme management of the entire set of IT related projects within an enterprise. Business & Process Development . When aiming at ”improving business performance through technology” the key source to gaining the benefits is to design and optimise your business processes (Business Process Optimisation) such that the workflow takes advantage of the potential benefits of technology. Optimising business processes is a major source to improving business performance and is often underestimated when implementing technology. Furthermore, this Practice Area includes the organisational elements of technology. This includes Project & Programme management – and the entire change process (organisational change, behavioural change, changes in attitudes etc.) when carrying out technology projects. Furthermore, the practice area look at risks (Risk & Security Management) and we help our clients minimise their risks related to their use of technology, either when carrying out complex project or by reviewing and revising their entire business operations. Furthermore, our scope of business of course also includes outlining the relevant strategies and helping our clients innovate their business (Strategy & Innovation) We mainly consider this last practice area for business consulting – but all 4 practice areas have major elements of business consulting – in the sense that we help our clients improve their business performance (through technology) and we address key issues relevant for senior management at our clients.
  24. Préparer les tableaux avant avec 5 zones - Transition d’ISA Assemblée parlementaire = Textes adoptés - Documents de travail - Rapports en préparation - Comptes-rendus Comité des ministres = Textes adoptés - Documents de travail et d'information - Bureau, Groupes de rapporteurs et de travail - Réunions Droits de l'homme (DH) - Textes de base, règlements et procédures - Communiqués de presse du CM - Rapport statutaire 2008