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J Poudrette 2010 Resume

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J Poudrette 2010 Resume

  1. 1. J AY P OUDRETTE 713-478-9935
  2. 2. J AY P OUDRETTE - Expertise <ul><li>Training and organizational development experience for Fortune 200 Company – 48,000 employees </li></ul><ul><li>Over 8 years training/curriculum design and facilitation </li></ul><ul><li>Over 15 years of leadership/professional development </li></ul><ul><li>Over 15 years of sales experience </li></ul><ul><li>Over 12 years of route operations management experience </li></ul>
  3. 3. J AY P OUDRETTE – My Interest… <ul><li>To be a team player within a company where I can utilize my educational qualification as well as my innovative ideas as a training specialist/consultant to benefit the company </li></ul><ul><li>My love for education as well as my technical expertise with designing, developing, implementing, evaluating, and facilitating instructional systems for adult learners would assist in the betterment of my preferred company </li></ul>
  4. 4. J AY P OUDRETTE – Education Hoffman Estates, IL Bachelor of Fine Arts: Visual Communication/Digital Design American InterContinental University Hoffman Estates, IL Master of Education: Leadership of Educational Organizations American InterContinental University
  5. 5. J AY P OUDRETTE – Professional Experience 2002 – 2004 Houston, TX <ul><ul><li>Corporate Data Analyst – Fleet Services & Logistics </li></ul></ul>2004 – 2006 Houston, TX <ul><ul><li>Corporate Project Coordinator – Fleet Services & Logistics </li></ul></ul>2006 – 2008 Houston, TX <ul><ul><li>Corporate Trainer II – Fleet Services & Logistics </li></ul></ul>2008 – 2010 Houston, TX <ul><ul><li>Corporate Service Delivery & Design Manager – Service Machine </li></ul></ul>2002 – 2010 Houston, TX WASTE MANAGEMENT, INC.
  6. 6. J AY P OUDRETTE – Selected Accomplishments <ul><li>Completed a Training Needs Assessment for Waste Management Corporate Service Machine Department </li></ul><ul><li>Designed, Developed, Implemented, & Evaluated the Customer Service Representative Training </li></ul><ul><ul><li>Identified 4-major strategic business initiatives to include: </li></ul></ul><ul><ul><ul><li>Customer Expectations </li></ul></ul></ul><ul><ul><ul><li>Definition of each Service Machine Process </li></ul></ul></ul><ul><ul><ul><li>Explanation of MAS (Mid American System) Coding </li></ul></ul></ul><ul><ul><ul><li>Understanding of how each initiative ties into JD Power Associates & WM Customer Engagement </li></ul></ul></ul>
  7. 7. J AY P OUDRETTE – Selected Accomplishments <ul><li>Built a Service Machine Customer Experience Manager 3-day Training Program </li></ul><ul><ul><li>Identified 9-major strategic business initiatives to include: </li></ul></ul><ul><li>Maintenance </li></ul><ul><li>Operations </li></ul><ul><li>MAS </li></ul><ul><li>Call Center Knowledge </li></ul><ul><li>West Platform </li></ul><ul><li>Reports & Service Machine </li></ul><ul><li>Service Machine; Past, Present, & Future </li></ul><ul><li>JD Power & Associates & Waste Management </li></ul><ul><li>Customer Experience Managers & Service Machine </li></ul>
  8. 8. J AY P OUDRETTE – Selected Accomplishments <ul><li>Rolled out the Revitalized Service Machine Training – Instructor Led </li></ul><ul><ul><li>Completed 2-pilots in two different Market Areas </li></ul></ul><ul><ul><ul><li>New Jersey </li></ul></ul></ul><ul><ul><ul><li>North Texas, Oklahoma, Arkansas </li></ul></ul></ul><ul><ul><li>Training to be rolled out to approximately 20,000 WM Employees across the United States & Canada </li></ul></ul><ul><ul><li>Used a Holistic Approach where students are kept involved with hands on training </li></ul></ul>
  9. 9. J AY P OUDRETTE – Selected Accomplishments <ul><li>Trainer Instructional Designer – Facilitator </li></ul><ul><ul><li>Assisted in the Curriculum design, development, and facilitation of Fleet Manager 101 Workshop </li></ul></ul><ul><ul><ul><li>Course Piloted June 25, 2007 – 5 major Fleet Maintenance metrics impacted </li></ul></ul></ul><ul><ul><ul><li>Provides on-board training for outside new hire Fleet Managers, development of current Fleet Managers, and development of high-potential employees to maximize Fleet Manager efficiency </li></ul></ul></ul><ul><ul><ul><li>Facilitated curricula demonstrating adult and accelerated learning techniques </li></ul></ul></ul>
  10. 10. J AY P OUDRETTE – Selected Accomplishments <ul><li>Designed user guides that have been invaluable tools that support training and usage of information </li></ul><ul><li>Managed curriculum design, development, and implementation for 5 different courses: </li></ul><ul><ul><li>FMSS – Fleet Maintenance Statistics System </li></ul></ul><ul><ul><li>DAR – Daily Activity Report </li></ul></ul><ul><ul><li>FDT – Fleet Dashboard & Toolkit </li></ul></ul><ul><ul><li>FM 101 (Fleet Manager) </li></ul></ul><ul><ul><li>EMAP – Efficiency Management & Planning </li></ul></ul>
  11. 11. J AY P OUDRETTE – Selected Accomplishments <ul><li>Process driven – designed, developed, and implemented process for requesting & scheduling training </li></ul><ul><ul><li>Provided field-wide training visibility by designing and implementing a Training Page on the WM internal website </li></ul></ul><ul><li>Initiated Waste Management Learning Center (WMLC) for all Fleet Corporate Technical Training Courses </li></ul><ul><ul><li>All students/employees trained are registered in WMLC </li></ul></ul><ul><ul><li>By creating a standardized registering plan, WM is in compliance for proper tracking of fleet technical training courses </li></ul></ul>
  12. 12. J AY P OUDRETTE – Selected Accomplishments <ul><li>Assisted in the development of the Corporate Efficiency Metrics Analysis Tool for Fortune 200 Company </li></ul><ul><ul><li>Created Fleet Dashboard and Toolkit (FDT) to measure 7-critical maintenance measures </li></ul></ul><ul><ul><li>Tool tracks metrics for over 2,000 sites </li></ul></ul><ul><ul><li>Represents 100% visibility of PM (Preventative Maintenance) Currency, Repairs, Labor Utilization, Inventory/Parts, Asset Utilization, Asset Availability, CSI (Customer Service Interruptions) </li></ul></ul><ul><ul><li>By developing the FDT, it has led to a 57% improvement on CSI’s company-wide </li></ul></ul>
  13. 13. J AY P OUDRETTE – Selected Accomplishments <ul><li>Created in-depth improvement processes for fleet login approvals </li></ul><ul><ul><li>Per year over 7,200 requests are approved for 3 fleet corporate programs </li></ul></ul><ul><li>Project Management – Designed, developed, and implemented the process for requesting/canceling/transferring/sales of Corporate FCC licensing </li></ul><ul><ul><li>Manage over 700 licenses </li></ul></ul><ul><ul><li>Researched possible licenses that were not being utilized which resulted in over $2M company profit </li></ul></ul><ul><ul><li>By creating a standardized plan, the company is in compliance and has averted over $1M in possible fines </li></ul></ul>
  14. 14. J AY P OUDRETTE – Selected Accomplishments <ul><li>Project Management – Developed and initiated the Corporate Rewards and Recognition Top Shop program </li></ul><ul><ul><li>Created Top Shop – annual event that is captured through maintenance metrics from the FDT </li></ul></ul><ul><ul><li>Annually identify 16 winners company-wide that receives this prestigious award </li></ul></ul><ul><ul><li>Led, coordinated, and tracked all aspects of Top Shop to include; vendors, hotels, conference rooms, location </li></ul></ul><ul><ul><ul><li>Saved department over $75,000 in 2006 </li></ul></ul></ul>
  15. 15. Recommendations <ul><li>Kelly N. Cook </li></ul><ul><ul><li>Vice President - Employee/Customer Engagement and CRM, Waste Management, Inc. (colleague) </li></ul></ul><ul><ul><li>“All customer-centricity strategies include an important stage: implementation. Jay was one of the core members of the implementation team. She was an outstanding team player; always ready for any challenge ahead. She felt strongly that building strong relationships with frontline leaders was important to gaining buy-in and ownership. Her first hand knowledge of day-to-day business processes was imperative to the quick wins we rolled out during the beginning phases of Customer Engagement. These quick wins delivered favorable business benefits. She brought laughter, leadership and enthusiasm to our mission.” </li></ul></ul><ul><ul><li>February 13, 2010 </li></ul></ul>
  16. 16. Recommendations <ul><li>Don Payne </li></ul><ul><ul><li>Manager of Corporate Communications, Waste Management, Inc. (colleague) </li></ul></ul><ul><ul><li>“Jay is a knowledgeable and enthusiastic professional for Waste Management. She consistently shows excellent project management and organizational skills in all of her responsibilities. In addition, Jay is a great communicator and listens attentively to others; she is a very detail-oriented team player who is a joy to work with. I highly recommend Jay Poudrette - she is a person you would love to have on your team.” </li></ul></ul><ul><ul><li>February 18, 2010 </li></ul></ul>
  17. 17. Recommendations <ul><li>Sarah Cooper </li></ul><ul><ul><li>LMS Specialist/Trainer I, Waste Management, Inc. (colleague) </li></ul></ul><ul><li>“ Jay is an amazing colleague to work with. She is a quick learner when we went through WMU training and she is very knowledgeable in her field. She has a great personality and can work with anyone. Her personality and great work ethic make her invaluable to anyone that she works with.” </li></ul><ul><li>February 8, 2010 </li></ul>
  18. 18. J AY P OUDRETTE – 713-478-9935 <ul><li>[email_address] </li></ul>T HANK Y OU

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