What to Expect at
USA Corporate Services Inc.
A look at our Company Culture
The Importance of Company Culture
Our company is built around serving our customers.
The Importance of Company Culture
Our company is built around serving our customers.

Without our customers, no one here g...
The Importance of Company Culture
Our company is built around serving our customers.

Without our customers, no one here g...
The Importance of Company Culture
Our company is built around serving our customers.
Without our customers, no one here ge...
The Importance of Company Culture
Our company is built around serving our customers.
Without our customers, no one here ge...
The Importance of Company Culture
Our company is built around serving our customers.
Without our customers, no one here ge...
The 9 Traits We Screen For
We are all customers of other companies, and expect to be
treated well by those companies. Our ...
Honesty
When you are
respectfully honest
with others, and
others are respectfully
honest with you, good
news is shared, ba...
Judgment
Being able to size up a
situation and make a
decision, or propose a
solution, is an
extremely valuable
talent no ...
Communication
Good, clear
communication saves
time, reduces errors and
helps ensure that
everyone is on the same
page.

Yo...
Impact
In a small, busy office, it
is easy to tell who is
productive and who is
not.
With your focus on
results, everyone
...
Initiative
Employees who can
function productively
without someone
always telling them
what to do are
extremely valuable.
...
Innovation
Markets, laws,
technologies, and
procedures change over
time. A business and its
processes must keep up
or even...
Diligence
You probably hate when
people misspell your
name, or ship your stuff
to the wrong place.
Imagine how people
feel...
Passion
Passionate people are
a joy to work with,
and inspire the
passion in others.

You inspire others with your
thirst ...
Enlightened Self-Interest
“Do Well by Doing Good”

You seek what is best for the
organization, rather than best for
yourse...
The KEY Question
Not only do our customers expect to work with the
best, but your co-workers want to work with the best
as...
The Key Question
Not only do our customers expect the best, but your
co-workers want to work with the best as well.
The ke...
The Key Question
Not only do our customers expect the best, but your
co-workers want to work with the best as well.
The ke...
The Key Question
Not only do our customers expect the best, but your
co-workers want to work with the best as well.
The ke...
Honesty is Expected Here
A business basing decisions on faulty data is doomed. Bad
news needs to be aired as much as good ...
Cooperation
A spirit of cooperation is critical to personal and
business success.
Infighting, factionalism, politicking an...
Loyalty, within Reason
Mutual loyalty between a company and its employees
brings stability and trust over time.
People are...
Hard Work (by itself) is Meaningless
Some people show up on time, work late, talk the talk,
and yet do nothing. They don’t...
Bad Attitudes
Regardless of other skills or talents, we don’t tolerate jerks.
Everyone has their moments, but a bad attitu...
Our Favorite Traits

•
•
•
•
•
•
•
•

Doesn’t wait to be told what to do
Self motivating
Self disciplined
Self improving
P...
Work Environment: Responsible Freedom
With the right team, a work environment can be
busy yet low-pressure, informal yet o...
What Does It All Mean?
Someone who dumps work on colleagues, doesn’t learn about
customers, requirements and processes, an...
Do you want to work with us?
Do you have the 9 Traits, and want to work with a team
that shares those traits?
Contact us a...
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Usa Corporate Services' Company Culture

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Inspired by Netflix's cultural manifesto, this is what we are striving to achieve at our company, and expect from the people working here.

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Usa Corporate Services' Company Culture

  1. 1. What to Expect at USA Corporate Services Inc. A look at our Company Culture
  2. 2. The Importance of Company Culture Our company is built around serving our customers.
  3. 3. The Importance of Company Culture Our company is built around serving our customers. Without our customers, no one here gets paid, and we won’t exist as a company.
  4. 4. The Importance of Company Culture Our company is built around serving our customers. Without our customers, no one here gets paid, and we won’t exist as a company. IT’S NOT AN EMPTY SLOGAN, IT IS A FACT.
  5. 5. The Importance of Company Culture Our company is built around serving our customers. Without our customers, no one here gets paid, and we won’t exist as a company. It’s not an empty slogan, it is a fact. In order to best serve our customers, we need the best people available.
  6. 6. The Importance of Company Culture Our company is built around serving our customers. Without our customers, no one here gets paid, and we won’t exist as a company. It’s not an empty slogan, it is a fact. In order to best serve our customers, we need the best people available. To attract and retain the best people, we need to make sure we have a company culture that is attractive and sustainable for the long run.
  7. 7. The Importance of Company Culture Our company is built around serving our customers. Without our customers, no one here gets paid, and we won’t exist as a company. It’s not an empty slogan, it is a fact. In order to best serve our customers, we need the best people available. To attract and retain the best people, we need to make sure we have a company culture that is attractive and sustainable for the long run. Our culture is built around hiring and retaining responsible people who share the 9 Traits
  8. 8. The 9 Traits We Screen For We are all customers of other companies, and expect to be treated well by those companies. Our customers, in turn, have high expectations from us. It’s our job to meet or exceed those expectations. To do so, we need our staff to have these 9 Traits: HONESTY INITIATIVE JUDGMENT IMPACT PASSION INNOVATION COMMUNICATION DILIGENCE ENLIGHTENED SELF-INTEREST
  9. 9. Honesty When you are respectfully honest with others, and others are respectfully honest with you, good news is shared, bad news can be dealt with, and everyone can prosper. You are known for respectful candor and directness You bring up inconvenient truths You only say things about fellow employees you will say to their face You are quick to admit mistakes You are trustworthy, don’t steal from your colleagues, the company, your neighbors, our neighbors or anyone else, nor disclose confidential information. 9
  10. 10. Judgment Being able to size up a situation and make a decision, or propose a solution, is an extremely valuable talent no matter where you go. Some organizations discourage independent thinking; here it is encouraged. You make wise decisions (customer service, technical, business, and procedural) despite ambiguity You identify root causes, and get beyond treating symptoms You think strategically, and can articulate what you are, and are not, trying to do You smartly separate what must be done well now, and what can be improved later 10
  11. 11. Communication Good, clear communication saves time, reduces errors and helps ensure that everyone is on the same page. You listen well, instead of reacting fast, so you can better understand You are concise and articulate in speech and writing You treat people with respect independent of their status or disagreement with you You maintain calm poise in stressful situations 11
  12. 12. Impact In a small, busy office, it is easy to tell who is productive and who is not. With your focus on results, everyone prospers You accomplish amazing amounts of important work You demonstrate consistently strong performance so colleagues can rely upon you You focus on great results rather than on process You exhibit bias-to-action, and avoid analysis-paralysis 12
  13. 13. Initiative Employees who can function productively without someone always telling them what to do are extremely valuable. You see what needs to be done and do it You see a new situation and try to understand what needs to be done When you are not sure of what is to be done, you come up with a proposal of what you think will work You contribute effectively outside of your specialty 13
  14. 14. Innovation Markets, laws, technologies, and procedures change over time. A business and its processes must keep up or even get ahead of the curve. Everyone here works on a process that can be improved over time. You re-conceptualize issues to discover practical solutions to hard problems You challenge prevailing assumptions when warranted, and suggest better approaches You create new ideas that prove useful You keep us nimble by minimizing complexity and finding time to simplify 14
  15. 15. Diligence You probably hate when people misspell your name, or ship your stuff to the wrong place. Imagine how people feel when you misspell their new company’s name, or if their order goes to the wrong place. You pay attention to details You read carefully to be sure you understand what is being said to you by a customer, colleague or vendor You do what you say you will do, be where you need to be on time and your colleagues can rely on you. You double-check your work to make sure there are no spelling, grammatical, logical or other errors. 15
  16. 16. Passion Passionate people are a joy to work with, and inspire the passion in others. You inspire others with your thirst for excellence Your Passion drives you to express the other 8 Traits You celebrate wins You care intensely about USA’s success You are tenacious 16
  17. 17. Enlightened Self-Interest “Do Well by Doing Good” You seek what is best for the organization, rather than best for yourself Your contributions to the success of the business and your colleagues will be reflected back on you. You are ego-less when searching for the best ideas Making yourself valuable to the company and your colleagues means job security will never be an issue. You share information openly and proactively with your colleagues. You make time to help colleagues 17
  18. 18. The KEY Question Not only do our customers expect to work with the best, but your co-workers want to work with the best as well. The key question at employee review time is:
  19. 19. The Key Question Not only do our customers expect the best, but your co-workers want to work with the best as well. The key question of an employee review is: “Which of our people, if they told us they were leaving for a similar job at another company, would we fight hard to keep here?”
  20. 20. The Key Question Not only do our customers expect the best, but your co-workers want to work with the best as well. The key question of an employee review is: “Which of our people, if they told us they were leaving for a similar job at another company, would we fight hard to keep here?” Our Goal, of course, is to be able to say, “All of them!” If there are any that flunk the test, then it is time to look for a replacement.
  21. 21. The Key Question Not only do our customers expect the best, but your co-workers want to work with the best as well. The key question of an employee review is: “Which of our people, if they told us they were leaving for a similar job at another company, would we fight hard to keep here?” Do you think your Manager will fight hard to keep you?
  22. 22. Honesty is Expected Here A business basing decisions on faulty data is doomed. Bad news needs to be aired as much as good news. Dishonest behavior by others needs to be reported, so the problem can be resolved quickly and without festering. Lying and withholding critical information is a terminal offense.
  23. 23. Cooperation A spirit of cooperation is critical to personal and business success. Infighting, factionalism, politicking and other internal time-wasting nonsense is rare, and will not be tolerated.
  24. 24. Loyalty, within Reason Mutual loyalty between a company and its employees brings stability and trust over time. People are people, and even good people have their “moments.” Businesses, too, have their ups and downs. During temporary stresses, it’s good to know that employee and employer have each other’s back. However, loyalty to an ineffective employee can hurt a business, just as blind loyalty to a failing company will damage an employee’s future prospects.
  25. 25. Hard Work (by itself) is Meaningless Some people show up on time, work late, talk the talk, and yet do nothing. They don’t learn about the customers, they don’t help colleagues, they don’t learn what needs to get done. This type of “hard work” does not help the customer, their colleagues, nor the company. They don’t last here. Strong performance is what matters, as reflected in the 9 Traits.
  26. 26. Bad Attitudes Regardless of other skills or talents, we don’t tolerate jerks. Everyone has their moments, but a bad attitude jerk ruins the environment that we are building here. Your colleagues expect to be surrounded by other professionals. If you can’t play [or work] well with others, please do not come here.
  27. 27. Our Favorite Traits • • • • • • • • Doesn’t wait to be told what to do Self motivating Self disciplined Self improving Proposes solutions to problems Acts like a leader Picks up the trash lying on the floor Picks up the phone quickly
  28. 28. Work Environment: Responsible Freedom With the right team, a work environment can be busy yet low-pressure, informal yet orderly, flexible for individuals without unfairly burdening colleagues. If you have the 9 Traits (particularly JudgmentInitiative-Impact-Diligence-Passion), this type of work environment should be ideal. Who wants to be constrained with constant supervision and lots of rules?
  29. 29. What Does It All Mean? Someone who dumps work on colleagues, doesn’t learn about customers, requirements and processes, and can’t be relied on to show up, or who carelessly makes a lot of errors, will not be missed if they leave. This type of person is taking up a slot that could go to a more deserving person. This “someone” will not be kept here. Someone who is cheerfully helpful to colleagues, accurate in knowledge and in writing, who updates processes and shares information, who tries to come up with a solution before asking for help, who is reliable about attendance: this “someone” is welcome to stay indefinitely and be well-rewarded.
  30. 30. Do you want to work with us? Do you have the 9 Traits, and want to work with a team that shares those traits? Contact us at employment@usa-corporate.com today!

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