Online support great experience checklist

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Online Support Great Experience Checklist

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Online support great experience checklist

  1. 1. Dell Adobe Amazon Lands EndIs there a Community Built Around Product? a a a aDoes the site allow crowd sourcing of Content? a a a aSocial Features like Facebook Like, ShareFunctions a a a aCommunity Driven Questions and Answers a a a aMultilingual - More than 5 Languages a a a aCommunity Rated Documentation and Articles a a a aSection on Tutorials and How Tos a a a aIs there a Social Community Leaderboard orMVP Program? a a a aOffers Live Chat a By Segment a aOffers Email a a a aPublicly Displays Support Number a a a aEnsuring the site is Mobile Friendly a a a aOffers Social Support (Twitter, Facebook) a a a a

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