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Yelp webex

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Yelp webex

  1. 1. TOPICS OF THE DAY WHY DO ONLINE REVIEWS? WHAT SITES SHOULD I BE USING? HOW DO I HANDLE NEGATIVE REVIEWS??
  2. 2. WHAT ARE HOME SHOPPERS DOING ONLINE
  3. 3. 72% of consumers surveyed said that they trust online reviews as much as personal recommendations, while 52% said that positive online reviews make them more likely to use a business Only 15% of consumers said that they had not used the Internet to find a local business HTTP://SEARCHENGINELAND.COM/STUDY-72-OFCONSUMERS-TRUST-ONLINE-REVIEW S-AS-MUCH-ASPERSONAL-RECOMMENDATIONS-114152
  4. 4. WHY USE “It’s this generations Yellow Pages online; but it is so much more … It is this Generation’s “Referral Base” “Simply put, If you are not on Yelp, then Siri does not know you exist!!!”
  5. 5. OTHER REVIEW SITES
  6. 6. LETS GET REAL ESTATE SPECIFIC
  7. 7. ZILLOW AGENT REVIEWS
  8. 8. TRULIA REVIEWS
  9. 9. REALTOR.COM AND SOCIALBIOS
  10. 10. REALSATISFIED
  11. 11. DON’T BE DEFENSIVE APPRECIATE THE FEEDBACK – TAKE OWNERSHIP OFFER TO MEET IN PERSON OR ON THE TELEPHONE TO RESOLVE THE PROBLEM NEVER RESPOND TO SPECIFICS ON-LINE; IT CREATES A PERMANENT RECORD TAKE IT TO YOUR MANAGER
  12. 12. DON’T FORGET “With so many people involved in your transaction, it's challenging to avoid misunderstandings.” “-- maybe that review was written by a web savvy competitor of YOURS?”

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