New trends in virtual reference - Crimea Conference 2011

1,243 views

Published on

Published in: Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,243
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
5
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

New trends in virtual reference - Crimea Conference 2011

  1. 1. A Look at New Models of Reference and Information Services Jean-Philippe ACCART [email_address] Director of Studies, MAS ALIS, University of Berne, CH CRIMEA 2011 7 June Workshop «New Opportunities for Information Services in a Transformative Digital Environment»
  2. 2. A Look at New Models of Reference and Information Services <ul><li>To introduce my speech, a few questions and some remarks : </li></ul><ul><li>Why new models in RIS ? </li></ul><ul><li>Is RIS a topic only for Libraries ? or/and for Private companies ? </li></ul><ul><li>Concerns Innovative people and innovative technologies </li></ul><ul><li>Role played by the Librarian AND the User </li></ul>
  3. 3. A Look at New Models of Reference and Information Services <ul><li>What are the new RIS models? </li></ul><ul><li>Apart from the virtual services, we find: </li></ul><ul><ul><li>Reference outside the library itself </li></ul></ul><ul><ul><li>Street Reference or Walking Reference </li></ul></ul><ul><ul><li>Mobile Reference with contact by Texting or Chatting </li></ul></ul><ul><ul><li>-> Meet the user where he is, be closer, better understanding of his needs </li></ul></ul>
  4. 4. A Look at New Models of Reference and Information Services <ul><li>How these changes are made possible? </li></ul><ul><li>By the way the public uses the Internet </li></ul><ul><li>and how he is seeking for information </li></ul><ul><li>We can see a decrease in the number of questions BUT their complexity is increasing at the same time than users’ computer skills </li></ul><ul><li>Now, virtual reference services are standard offers in libraries </li></ul>

×