Personal Information
Organization / Workplace
Shanghai City, China China
Occupation
Apple Recruiter - Apple’s culture is about giving customers an amazing experience.
Industry
Electronics / Computer Hardware
About
The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
As a recruiter at Apple, I'm responsible for a wide range of roles in Apple Retail Stores throughout Greater China, ranging from customer support to sales and from B2B to education and training. Whether you’re analytical or creative, tech savvy or a people person, the Apple Store provides an ideal opportunity to challen...
- Presentations
- Documents
- Infographics
Measuring Customer Satisfaction: CSAT, CES and NPS compared
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Everything You Need To Know About The Employee Net Promoter Score
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[Slides] Customer Experience in the Internet of Things by Altimeter Group
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The Measure of Customer Experience
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How to measure customer experience to improve satisfaction and loyalty
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Adoreboard Customer Experience Index: UK High Street Banks
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Designing Customer Experience - Cookbook
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10 productivity hacks for spring
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L'Oréal Brandstorm
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