2. Pinnacle REO Services
Acquisition to Disposition Solutions
In these economic and volatile times, Pinnacle REO Services has
overhauled our toolbox to ensure our Clients have a full array of tools
at their fingertips to meet their portfolio performance objectives and
goals.
We are a full-service, nimble and client-driven firm designed to assist
you with your Loan and REO portfolio utilizing traditional and
innovative systems, strategies and marketing techniques. We offer
the following services to our Clients, either directly or through our
Strategic Partners:
Real Estate Owned Asset Management & Services
Pre-Approved Short Sales -
Borrower Financial Review, Value Analysis, Borrower Loss Participation
Coordinated Pre-Approvals with Servicer, Investor & Mortgage Insurer,
Marketing Coordination & Sales
Short Sale Package Reviews
Borrower Financial Analysis, Borrower Loss Participation, Value Verification,
Offer & Seller Concession Analysis, Verification of Customary Closing Costs
with Final Recommendations
Rent Stabilization & Lease Program
Property Management and Leasing Stabilization Services
ResNet
Secured Internet Task Tracking & Communication Tool for Clients, Real Estate
Agents, Attorneys & Closing Firms
Sales Force
SAS70 Compliant Interactive Internet Based Communication & Tracking Tool
Call Center
Loan & REO Acquisition Due Diligence
Valuation Services
Florida Real Estate Brokerage Services
Nationwide Mortgage Origination Affiliate
Nationwide Specialty Mortgage Servicing Affiliate
Nationwide Attorney Network
2600 Technology Drive
Orlando, FL 32804
www.PINNREO.com
3. Real Estate Asset Management
Marketing & Sales
Pinnacle REO Services has an experienced asset management staff
that thinks outside of the box to ensure maximum recovery within
your marketing timelines. Each asset is evaluated to determine the
specific exit strategy from the date of acquisition. We offer the
following services on our Real Estate Owned Assets:
REO Inspection & Preservation
Broker Network with Grading
Expense Control & Management
Customizable Exit Strategy
Market Strategy Analysis
Rent Stabilization & Lease Program
Repair Analysis
Lease To Own
Auction Remedy
Hold for Future Use
Donation Program
Financing & Funding Programs
Client Access to ResNet
Licensed Florida Real Estate Brokerage
Real-Time Reporting
Customized Reporting Packages
Assets are analyzed via a Repair Analysis Model which evaluates your
original investment and compares the reconciled as-is value to the
repaired value including the cost to carry, time to repair and
calculates the return on repairs. We offer rent stabilization for multi-
family properties. Multi-family properties are evaluated for repairs,
rental amount and city/county classification, i.e. Rent Control, REAP,
Section 8. We track rental payments on leased assets and produce a
Rent Roll for a prospective buyer.
Our clients are given access to our systems which allows real-time
asset level information and access to the reporting module which
contains canned reporting and adhoc reporting for those clients who
prefer to create their own reporting package.
2600 Technology Drive
Orlando, FL 32804
www.PINNREO.com
4. Pre-Approved Short Sales
Analysis, Coordination, Marketing & Sales
With our real estate expertise, systems and Nationwide Real
Estate Agent database, we have developed an internet based
system to aid our Clients in the evaluation, implementation
and closing of short sale opportunities.
• SAS70 Compliant Internet Communication & Task Tracking Tool
• ResNet – Secured Internet Based Real Estate Task Tracking and
Communication Tool between our Client, Pinnacle REO, Real
Estate Agents, Attorneys and Closing Firms
• Short Sale Remedies Electronically Pre-Approved between
Servicer, Investor and Mortgage Insurer
• Real-Time Reporting
• PASS is available for Current and Delinquent Loans
• Secured Client Access to upload Short Sale Package
• Financial Review – Review the Reason for Default, Credit Report,
Financial Statement, Bank Statements
• Borrower Financial Participation – Evaluate Borrower’s capability
to participate in the loss
• Internet Communication Capability to coordinate Short Sale
Approval with Servicer, Investor & Mortgage Insurance Carrier
• 8,000 Nationwide Experienced Real Estate Agents
• Property Valuation Orders & Analysis
• Offer Review – Review Offer Price, Terms & Contract
• Final Analysis – We provide a report of our findings regarding all
categories above
• Increase Percentage of Closed Short Sales
• Eliminate Borrower Confusion of Short Sale Process
• Automated Report Notification
• Automated Notices of Work Product
• Automated Billing
• Control Costs Associated with Full-Time Employee
2600 Technology Drive
Orlando, FL 32804
www.PINNREO.com
5. Short Sale Reviews
Analysis & Recommendation
Utilizing our default servicing and REO asset management
expertise, we have developed an internet based system to aid
our Clients in the evaluation of short sale opportunities, both
from the Borrower perspective and the Property perspective.
• SAS70 Compliant Internet Based Program
• Secured Internet Based Communication
• Review Program is available for Current and Delinquent
Loans
• Client Access to upload Short Sale Package
• Financial Review – Review the Reason for Default, Credit
Report, Financial Statement, Bank Statements
• Borrower Financial Participation – Evaluate Borrower’s
capability to participate in the loss
• Property Value Review – Review valuations provided to
determine target sale price
• Offer Review – Review Offer Price, Terms & Contract
• HUD-1 Review – Determine if all costs associated with the
closing are as stated in the offer and all fees listed are normal
and required to sell the property
• Final Analysis – We provide a report of our findings regarding
all three categories above
• Automated Report Notification
• Automated Notices of Work Product
• Automated Billing
• Control Costs associated with FTE
2600 Technology Drive
Orlando, FL 32804
www.PINNREO.com
6. Valuations
Products & Services
We offer products to assist when valuing your secured collateral
and/or owned assets. Due to the national economics and the
volatility of the market place, property values are dropping at rates
never seen before.
For our clients to make educated decisions when analyzing their
portfolios, working with a delinquent borrower, selecting the
appropriate market strategy, determining initial list price or when
approving or denying a purchase offer, an accurate and recent
valuation product plays an important and vital role.
Pricing of each product differs based on type and turn-around time.
A sample of the products offered is as follows:
Appraisals
Uniform Residential Appraisal Report (Form 1004)
Single-Family Comparable Rent Schedule (Form 1007)
Small Residential Income Property Appraisal (Form 1025)
Manufactured Home Appraisal Report (Form 1004C)
Exterior Inspection Individual Cooperative Interest Appraisal (Form
2095)
Exterior Inspection Residential Appraisal Report (Form 2055)
Exterior Inspection Individual Condominium Unit Appraisal (Form
1075)
Appraisal Update and/or Completion Report (Form 1004D)
One Unit Residential Appraisal Field Review Report (Form 2000)
Two-to-Four Unit Residential Appraisal Field Review Report (Form
2000A)
Desktop Underwriter Property Inspection Report (Form 2075)
Broker Price Opinion (BPO)
Drive-By BPO
Interior BPO
Broker Price Opinion/Automated Value Model Combination
2600 Technology Drive
Orlando, FL 32804
www.PINNREO.com
7. Affiliated Business Services
Strategic Partners
Pinnacle REO Services has formed several strategic partnerships to
bring our clients a higher level of service. We have chosen our
business partners carefully to ensure that they bring the same ethics
and standards that you will find when working with us.
The alliances that we have formed will bring the following talents to
our clients:
Nationwide Attorney Network
Foreclosure
Bankruptcy
Eviction
Real Estate Closing Firm
Nationwide Valuation Provider
Appraisals
Broker Price Opinion
Automated Value Model
Licensed General Contractors
Complete Unfinished New Residential Construction
Complete Unfinished New Condominium Construction
Complete Sub-Division Development
Complete Mortgagor Rehabilitation Projects
Complete Commercial Projects
Complete Industrial Projects
Complete Lender Required Repairs
Nationwide Loan Servicing
Management of Current Loans
Tracking and Collection of Escrow Funds
Payment of Taxes
Payment of Insurance
Monthly Payment Coupons
Customer Services for your Borrowers
2600 Technology Drive
Orlando, FL 32804
www.PINNREO.com
8. Pinnacle REO Services
About Us
Our reputation for assisting with defaulted loans and managing real
estate owned assets is unparalleled. From our headquarters in
Orlando, Florida, we serve all 50 states, so that we can be your one-
source solution. Consolidate your portfolio in one place and have
greater control of the default and REO disposition process.
Our management team brings over a century of industry experience.
From prime to subprime, assisting with default management to REO
asset management, we aim to satisfy your needs and meet your
goals. Whether you want to mitigate your losses or get top dollar for
your owned real estate, we have the knowledge and experience to
get the results.
OUR MISSION
It is our mission to assist our clients with innovative solutions through
state of the art technology and experienced staff to ensure that they
meet their portfolio performance goals and objectives. We are
committed to assist our clients with default management and
managing their owned assets to efficiently and effectively. We will
communicate with our Clients regularly and reduce losses, holding
time and expenses which will increase the return on your non-
performing and owned portfolio.
OUR TEAM
LOAN SERVICING AFFILIATE NATIONAL VALUATION PRODUCTS
NATIONWIDE ATTORNEY NETWORK LICENSED REAL ESTATE BROKER
LICENSED REAL ESTATE AGENTS LICENSED AUCTION COMPANY
LICENSED REAL ESTATE APPRAISERS LICENSED GENERAL CONTRACTOR
VALUATION REVIEW TEAM REPAIR PROJECT MANAGER
PROPERTY MANAGEMENT SERVICES LICENSED LEASING AGENT
2600 Technology Drive
Orlando, FL 32804
www.PINNREO.com
9. Pinnacle REO Services
Management Team
Joyce Kindsvogel
Ms. Kindsvogel also has 25+ years of mortgage servicing and bank-related experience, with an emphasis on real
estate asset management and disposition of:
Residential – Prime and Sub-Prime Income Producing Assets
Commercial Business Management & Sales Raw Land and Development
Prior to joining Pinnacle REO Services, Joyce was Assistant Vice President of Real Estate Services for U.S. Bank,
REO Manager for Wilshire Credit Corporation, Director of Real Estate Owned for Select Portfolio Services, First
Vice President of Real Estate Owned for ABN AMRO and Vice President of Real Estate Owned for Impac
Companies.
Douglas F. Long
Mr. Long is a 20+ year veteran of the mortgage industry. In 1988, he co-founded Pinnacle Financial Corporation
which grew to become one of the largest, independently-owned mortgage lenders in the nation. Under his
direction, Pinnacle developed direct buy-sell relationships with some of the largest investors in the secondary
market.
Bear Stearns CitiMortgage Countrywide
Deutsche Bank Fannie Mae Freddie Mac
GMAC/RFC Impac Funding Corporation Lehman Brothers
Washington Mutual Wells Fargo
Jeff Vratanina
Mr. Vratanina has more than 20+ of experience in front-end and back office, Mortgage Originations, REO &
Servicing Operations with an emphasis on the following:
Bank and Institutional Real Estate Owned Foreclosure and Default Management
Loan Work-Outs Loss Mitigation
Short Sales Other Mortgage Loan Repair Techniques
Jim Loving
Mr. Loving has more than 29 years of experience in front-end and back office servicing operations with an
emphasis on the following:
Mortgage Banking Sales
Investment Banking Sales Strategies
Mortgage Servicing Develop & Implement Policy
Website Development Develop Lender Guide for Products
2600 Technology Drive
Orlando, FL 32804
www.PINNREO.com
