Final report 2010 30 of april

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Final report 2010 30 of april

  1. 1. Erasmus IP FORTE 2<br />Final report <br />IP FORTE 2 <br />
  2. 2. General Introduction<br /><ul><li>Welcome word
  3. 3. LabasRytas
  4. 4. Huomenta
  5. 5. Goedemorgen
  6. 6. Buenos Dias
  7. 7. Erasmus – intensive
  8. 8. Eruption: Eyafjallajökull
  9. 9. Hospitality Management
  10. 10. 4 different topics
  11. 11. Sustainability
  12. 12. Final report</li></li></ul><li>Business Communicationpresented by:Tomas Raugale<br />
  13. 13. Business communication?<br />It can be separated in internal and external <br />“Effective communication needs to be built around this simple foundation and realization: communication is a dialogue, not a monologue. Communication - a dual listening process."<br />Dr. Heinz Goldmann, Chair, Heinz Goldmann International Foundation for<br />Executive Communications, Geneva. <br />
  14. 14. Research findings<br /><ul><li>Sustainability as a topic of </li></ul> discussion with the stakeholders<br /><ul><li>How does the hotels implementing</li></ul> sustainability?<br /><ul><li>Feedback and actions after it
  15. 15. What is the grade of satisfaction</li></ul> concerning sustainability?<br />
  16. 16. Recommendations<br />For internal business communication –<br />trainings for the staff.<br />
  17. 17. Recommendation<br />For external business communication -<br />creation of awareness. <br />
  18. 18. Marketing <br />& <br />Logisticspresented by: Eline Alsemgeest<br />
  19. 19. Introduction<br /><ul><li>Marketing is a social and managerial </li></ul> process by which people and groups obtain <br /> what they need and want through creating and exchanging products and value with others.<br /><ul><li>Logistics is the process of planning, implementing, and controlling the efficient, effective flow and storage of goods. It is the control of the services and related information from origin to consumption to satisfy the customer.</li></li></ul><li>Conclusion<br /><ul><li>Marketing
  20. 20. Price; high vs low
  21. 21. Place; city vs country side
  22. 22. Product; starting fase
  23. 23. Promotion; sustainable or marketing strategy
  24. 24. Physical evidence; all small changes help
  25. 25. People; creating awareness
  26. 26. Logistics</li></li></ul><li>Recommendation<br />“Think green, Act green, Be green”<br /><ul><li>Sustainable contest between departments
  27. 27. Think green & act green
  28. 28. List important items/ topics
  29. 29. Starting numbers and goal
  30. 30. Receiving points for …..
  31. 31. Implementation of one idea
  32. 32. Sustainable prize for the winners</li></li></ul><li>Recommendation<br /> Fair trade, local- and eco-products<br /><ul><li>Fair trade
  33. 33. Better prices, better working conditions for growers
  34. 34. Eco-products
  35. 35. Organic, no pesticides
  36. 36. Local products
  37. 37. Less pollution, promoting local economy</li></ul> Lower footprints!<br />
  38. 38. Operational Managementpresented by: Carmen Van Hoylandt<br />
  39. 39. Introduction<br /><ul><li>Process to produce and distribute products & services
  40. 40. Convert input into output:
  41. 41. materials, labor and energy </li></ul> finished products<br /><ul><li>6 critical activities</li></li></ul><li>Critical Activities<br /><ul><li>Waste management
  42. 42. Purchasing management
  43. 43. Catering
  44. 44. Energy
  45. 45. Maintenance
  46. 46. Housekeeping</li></li></ul><li>Recommendation<br /><ul><li>Implement the use of ecological </li></ul> products<br /><ul><li>Visible action, marketing tool
  47. 47. Less delivery transport
  48. 48. Use of wastewater
  49. 49. Reducing water consumption
  50. 50. Large investment, combine with maintenance and renovation</li></li></ul><li>Recommendation<br /><ul><li>Sustainable Customer Loyalty Program
  51. 51. Water and electricity consumption
  52. 52. Laundry reduction
  53. 53. Creating awareness to both staff and customer</li></li></ul><li>Future Trends<br /> presented by: Anssi Repo<br />
  54. 54. Introduction<br />What is a future trend?<br />
  55. 55. Future trends in:<br /><ul><li>Customer care
  56. 56. Meeting the need of your customer
  57. 57. More customer orientation
  58. 58. New ways to work
  59. 59. Fast work  slow work
  60. 60. Physical, Virtual & Social space
  61. 61. Certifications
  62. 62. Increasing importance and reliability
  63. 63. One global standard</li></li></ul><li>Future trends in:<br /><ul><li>Sustainable development
  64. 64. Meet the needs of the Stakeholders
  65. 65. Government and business
  66. 66. Social, Political and Economical agenda
  67. 67. Social and ethical responsibilities
  68. 68. Ethics and morality trends </li></li></ul><li>Recommendations<br /><ul><li>Big companies:
  69. 69. Training in sustainability for staff
  70. 70. International standard of sustainability
  71. 71. Working with sustainable partners
  72. 72. Work place = second home
  73. 73. Small organizations:
  74. 74. Local eco-label</li></li></ul><li>Final Conclusion<br />Don’t Look At Your Neighbor, Act Yourself.<br />
  75. 75. Thank you KiitosAČiubedanktmuchas gracias<br />Any questions?<br />

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