1. turn your biggest
COMPLAINERS
into your biggest
CHAMPIONS
Joshua Baer
http://twitter.com/joshuabaer
http://www.linkedin.com/in/joshuabaer
Sunday, December 27, 2009

2. how do you get
feedback from your
customers?
Sunday, December 27, 2009

3. why would you post
your problems in
public?
✓ less repetitive
✓ search engine juice
✓ let customers answer for you
✓ let customers defend you
✓ attract new customers
Sunday, December 27, 2009

4. “Fear is the path
to the dark side.
Fear leads to anger.
Anger leads to hate.
Hate leads to suffering.”
– Yoda, Star Wars
Sunday, December 27, 2009

5. Sunday, December 27, 2009

6. Sunday, December 27, 2009

7. Sunday, December 27, 2009

8. Sunday, December 27, 2009

9. Sunday, December 27, 2009

10. Sunday, December 27, 2009

11. Sunday, December 27, 2009

12. Sunday, December 27, 2009

13. Sunday, December 27, 2009

14. Sunday, December 27, 2009

15. Sunday, December 27, 2009

16. Sunday, December 27, 2009

17. Sunday, December 27, 2009

18. "80 percent of
success is just
showing up"
— Woody Allen
Sunday, December 27, 2009

19. turn your biggest
COMPLAINERS
into your biggest
CHAMPIONS
Joshua Baer
http://twitter.com/joshuabaer
http://www.linkedin.com/in/joshuabaer
Sunday, December 27, 2009