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The European Approach for More Accessible ATMs: the APSIS4all project


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Presentation at ATMIA European's 1st Annual Forum on ATM Innovation.
Accessibility at ATMs: Contributing to the Development of New Standards for Europe.
Hosted by la Caixa. Barcelona, 12th April, 2011.

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The European Approach for More Accessible ATMs: the APSIS4all project

  1. 1. ATMIA European's 1st Annual Forum on ATM Innovation 12th April 2011 The European approach for more Accessible ATMs Dr. Jose Angel Martinez Usero APSIS4all Project Coordinator
  2. 2. <ul><li>The Socio-economic problem </li></ul><ul><li>State of the art </li></ul><ul><li>Objectives of APSIS4all </li></ul><ul><li>Results of APSIS4all </li></ul><ul><li>Consortium </li></ul><ul><li>APSIS4all approach </li></ul><ul><li>Spanish pilot site </li></ul><ul><li>Animation </li></ul><ul><li>New benefits in comparison to existing solutions </li></ul><ul><li>Demonstration of technical and operational feasibility </li></ul>Main contents
  3. 3. <ul><li>The number of PDTs has been increasing over the years. </li></ul><ul><li>The term PDT covers a wide variety of terminals , in different environments and for diverse purposes : </li></ul><ul><ul><li>Automated Teller Machines (ATMs), Ticket Vending Machines (TVMs), information kiosks, vending machines etc. </li></ul></ul><ul><li>Many are not supervised , and may present accessibility barriers , thus excluding people. </li></ul>The Socio-economic problem. PDTs relevance
  4. 4. Number of ATMs in EU countries (2001-2009) Source: European Central Bank (2009) The Socio-economic problem. PDTs relevance
  5. 5. <ul><li>The accessibility barriers may affect to people with disabilities and elderly people : </li></ul><ul><ul><ul><li>Blind people and people with low vision </li></ul></ul></ul><ul><ul><ul><li>Deaf people and people with hearing impairment </li></ul></ul></ul><ul><ul><ul><li>People with motor impairments </li></ul></ul></ul><ul><ul><ul><li>People with mild cognitive impairment and/or learning difficulties </li></ul></ul></ul><ul><ul><ul><li>Wheelchair users </li></ul></ul></ul><ul><ul><ul><li>Elderly people </li></ul></ul></ul><ul><li>The affected users can include everyone (inclusive solutions) : </li></ul><ul><ul><ul><li>Dealing with situational constraints (e.g. lighting conditions) </li></ul></ul></ul><ul><ul><ul><li>Temporal limitations (e.g. mobility constraints after an accident </li></ul></ul></ul><ul><ul><ul><li>Tourists or immigrants who do not understand the local language. </li></ul></ul></ul><ul><ul><ul><li>People who are not familiar with ICT. </li></ul></ul></ul>The Socio-economic problem. Who is affected?
  6. 6. The Socio-economic problem. eAccessibility status of Public Digital Terminals Availability of accessible self-service terminals Source: MeAC (2007)
  7. 7. <ul><li>When available, existing solutions are tailor-made , thus lacking a homogeneous activation protocol . E.g. activation of screen readers or accessibility features. </li></ul><ul><li>Users need to remember the specific protocol to activate their accessibility features. </li></ul><ul><li>Large existing state of long life PDTS. The investment to renovate existing PDTs is very high. </li></ul><ul><li>There is a gap regarding law in this field at EU level. </li></ul><ul><li>Lack of standarization at industry level. </li></ul>The Socio-economic problem. eAccessibility status of Public Digital Terminals
  8. 8. <ul><li>Accessibility and usability of the interfaces have been widely studied (e.g. WCAG) </li></ul><ul><li>Much literature is available regarding accessibility and usability of PDTs (e.g. INREDIS 2010, Gill, 2009; ONCE Foundation, 2007; Barcelona Digital, 2006; Gill, 2003) </li></ul><ul><li>A wide range of tailor-made solutions has been deployed in the banking and transport sectors. </li></ul>SoA. Accessibility and usability
  9. 9. <ul><li>Personalisation of interfaces is a relatively recently design practice </li></ul><ul><li>Personalisation of webpages is already a solid trend to adapt the presentation to: Users’ needs and user devices. </li></ul><ul><li>Automatically adapted interfaces has been deployed in the banking sector. </li></ul><ul><li>Adaption of interfaces based on the specification EN 1332-4 successfully tested in libraries to reconfigure PC interfaces </li></ul>SoA. Personalisation
  10. 10. <ul><li>Almost all banks provide online banking by mobile devices. </li></ul><ul><li>The use of mobile devices for interacting with PDTs is a recent trend: </li></ul><ul><ul><li>La Caixa has deployed a pilot of mobile payment through NFC enabled mobiles. </li></ul></ul><ul><ul><li>“ Wincor Convenience Cash ” is a service which enables users to withdraw money from an ATM using a mobile phone and without the usage of a card. </li></ul></ul>SoA. Usage of mobiles
  11. 11. <ul><li>Validate and assess the impact of different approaches in the banking and transport sectors. </li></ul><ul><li>Provide a set of solutions which allow all users access to a truly personalised service according to their needs and preferences. </li></ul><ul><li>Facilitate the replication of APSIS4all outcomes by third parties through technical specifications, guidelines and reference material. </li></ul><ul><li>Encourage the adoption of standarised accessible, usable and personalised solutions for PDTs. </li></ul><ul><li>Benefit the whole society by providing accessible and usable services through PDTs customised according to users’ needs and preferences. </li></ul>Objectives of APSIS4all
  12. 12. <ul><li>Development and deployment of three accessible, usable and personalised services on 94 PDTs </li></ul><ul><li>Validation in real-life settings by a representative group of citizens. </li></ul><ul><li>Knowledge basis for producing accessibility improvements in PDTs. </li></ul><ul><li>Technical specifications , guidelines and reference material to facilitate replication of the APSIS4all approach. </li></ul><ul><li>Support in the development of relevant draft standards and development of proposals for new standards. </li></ul><ul><li>Socio-economic evidence on the costs and benefits, and business cases. </li></ul><ul><li>Impact assessment and comparison of the results of the different approaches. </li></ul>Results of APSIS4all
  13. 13. Consortium
  14. 14. APSIS4all approach.
  15. 15. <ul><li>Collection of users’ needs and preferences through automatic tools </li></ul><ul><li>Needs and preferences coded according EN1332-4 </li></ul><ul><li>Information stored in: </li></ul><ul><ul><li>Common bank cards (EMV-compliant smartcards) or, </li></ul></ul><ul><ul><li>Contactless smartcards (RFID) or, </li></ul></ul><ul><ul><li>NFC-enabled mobiles (optionally) </li></ul></ul><ul><li>Provision of the most suitable interface mode available form a set of accessible and usable interfaces in 65 ATMs in Barcelona: </li></ul><ul><ul><li>Automatically (according to the stored information) </li></ul></ul><ul><ul><li>Direct access to the selection of interface modes is also available </li></ul></ul>Spanish pilot site. Direct interaction with ATMs
  16. 16. <ul><li>Users only need to indicate their needs and preferences once. </li></ul><ul><li>The activation protocol is common for all users. </li></ul><ul><li>The activation protocol does not require any additional action by the user or a minimal gesture (e.g. touching the RF reader). </li></ul><ul><li>Users will obtain the most suitable interface. </li></ul><ul><li>Usage of the users’ device for requesting the service. </li></ul><ul><li>Augments the range of interaction modes available. </li></ul><ul><li>People without any disability also benefit from a truly personalised service according to their needs and preferences. </li></ul>New benefits in comparison to existing solutions
  17. 17. <ul><li>Development and deployment in 89 PDTs in the banking (65) and transport (24) sectors. </li></ul><ul><li>Validation in real-life settings in Barcelona (ES), Paderborn (GE). </li></ul><ul><li>Impact assessment and comparison of the results of the different approaches adopted in each pilot site. </li></ul><ul><li>Usage of mature technologies and openness to new trends. </li></ul><ul><li>Encouraging and facilitating third parties to adopt the APSIS4all approach. </li></ul>Demonstration of technical and operational feasibility
  18. 18. Thanks for your attention José Angel Martinez Usero Director of International Projects and Relations [email_address]