I-Surgery Service Design Blueprint

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This is the demo of my Service Design Blueprint before developing them using PHP.

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  • I-Surgery Service Design Blueprint

    1. 1. The Surgery Demonstration of the system Jessica Rodriguez, Joseph and Jennifer Colley08/01/12 Service Science 1
    2. 2. The SurgeryContent: Problems with the current system Current Business Model Proposed Business Model Methodology System Design DemoEvaluation08/01/12 Service Science 2
    3. 3. The SurgeryProblems: receptionist’s telephone is too busy no booking in advance waste of time waiting to be registered  patients arrive late Booking of appointments only by telephone too much administration work No appointment booking at wished time or with wished doctor not enough time for patients treatment Patients prefer known doctors08/01/12 Service Science 3
    4. 4. The SurgeryCurrent Business Model08/01/12 Service Science 4
    5. 5. The SurgeryProposed Business Model08/01/12 Service Science 5
    6. 6. The SurgeryMethodology08/01/12 Service Science 6
    7. 7. The SurgerySystem Design08/01/12 Service Science 7
    8. 8. The SurgeryThe Demo http://www.i-servicedesign.com/I-Surgery/admin/index.php http://www.i-servicedesign.com/I-Surgery/08/01/12 Service Science 8
    9. 9. The SurgeryEvaluation How well does the system solve the problems?Capacity Management Service Quality Measurement − DoI − TAM − ServQual08/01/12 Service Science 9
    10. 10. Thank you!!!08/01/12 Service Science 10

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