The Surgery           Demonstration of the system               Jessica Rodriguez, Joseph and Jennifer Colley02/25/13     ...
The SurgeryContent:Content: Problems with the current system Problems with the current system Current Business Model C...
The SurgeryProblems:Problems: receptionist’s telephone is too busy receptionist’s telephone is too busy no booking in a...
The SurgeryCurrent Business ModelCurrent Business Model02/25/13                 Service Science   4
The SurgeryProposed Business Model Proposed Business Model02/25/13                   Service Science   5
The SurgeryMethodologyMethodology02/25/13          Service Science   6
The SurgerySystem Design System Design02/25/13             Service Science   7
The SurgeryThe Demo The Demo http://www.i-servicedesign.com/I-Surgery/admin/index.php http://www.i-servicedesign.com/I-S...
The SurgeryEvaluationEvaluation How well does the system solve the problems? How well does the system solve the problems...
Thank you!!!02/25/13      Service Science   10
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Demo

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Demo

  1. 1. The Surgery Demonstration of the system Jessica Rodriguez, Joseph and Jennifer Colley02/25/13 Service Science 1
  2. 2. The SurgeryContent:Content: Problems with the current system Problems with the current system Current Business Model Current Business Model Proposed Business Model Proposed Business Model Methodology Methodology System Design System Design Demo DemoEvaluationEvaluation02/25/13 Service Science 2
  3. 3. The SurgeryProblems:Problems: receptionist’s telephone is too busy receptionist’s telephone is too busy no booking in advance no booking in advance waste of time waiting to be registered  patients arrive late waste of time waiting to be registered  patients arrive late Booking of appointments only by telephone Booking of appointments only by telephone too much administration work too much administration work No appointment booking at wished time or with wished doctor No appointment booking at wished time or with wished doctor not enough time for patients treatment not enough time for patients treatment Patients prefer known doctors Patients prefer known doctors02/25/13 Service Science 3
  4. 4. The SurgeryCurrent Business ModelCurrent Business Model02/25/13 Service Science 4
  5. 5. The SurgeryProposed Business Model Proposed Business Model02/25/13 Service Science 5
  6. 6. The SurgeryMethodologyMethodology02/25/13 Service Science 6
  7. 7. The SurgerySystem Design System Design02/25/13 Service Science 7
  8. 8. The SurgeryThe Demo The Demo http://www.i-servicedesign.com/I-Surgery/admin/index.php http://www.i-servicedesign.com/I-Surgery/admin/index.php http://www.i-servicedesign.com/I-Surgery/ http://www.i-servicedesign.com/I-Surgery/02/25/13 Service Science 8
  9. 9. The SurgeryEvaluationEvaluation How well does the system solve the problems? How well does the system solve the problems?Capacity ManagementCapacity Management Service Quality Measurement Service Quality Measurement − DoI − DoI − TAM − TAM − ServQual − ServQual02/25/13 Service Science 9
  10. 10. Thank you!!!02/25/13 Service Science 10

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