Column: BETTER PRACTICES FROM THE FIELD
Management Models and Considerations for Virtual Reference.
Published in - Science & Technology Libraries, 29: 1.
By JOE MURPHY (libraryfuture on Twitter).
Abstract: Our adoption of cutting edge reference services sometimes outpaces our creation of management models capable of supporting them. Sci-tech libraries have been at the forefront of enhancing traditional services with a wide range of virtual reference services to help us meet our patrons’ increasing demands for mobility. However, a unique set of practical management considerations are required in order to successfully move from quick setup to full service support.
KEYWORDS: Foursquare, Twitter, SMS, text messaging, Facebook, Second Life, reference, technology, 2.0., virtual, digital, mobile, management