Childhelplines - Ian Pearson


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Childhelplines - Ian Pearson

  1. 1. Ian Pearson Future tech and child helplines
  2. 2. Demographic churn Immigration Re-migration Emigration Brain drain Ageing workforce Inter-generational conflict Mobility and volatility So the population makeup will change everywhere
  3. 3. The web is now past critical mass 2000 2005 2010 2015 Web presence Dot coms Portals Socialising/dating Virtual environments Customer based value Mash sites Personal sites & blogs Semantic web Kick off zone On-line games If it won’t work now, it never will!
  4. 4. Social web development people will solicit adverts when they want them Improving interfaces & displays Ease of use Ubiquity Now default platform Cross gadget integration More social entrepreneurs High speed mobility & positioning
  5. 5. Social networking <ul><li>Social networking sites allow children with lower social skills still to find friends </li></ul><ul><li>They can keep a large physical distance if they wish </li></ul><ul><li>They are ideal for peer-group support networks </li></ul><ul><li>They can be made relatively safe by monitoring or mediating them and checking identity before people are allowed in (even if their ID is hidden inside) </li></ul>
  6. 6. Country A Country B Country C Cybercommunity X Cybercommunity Y Cybercommunity Z Real World Cyberspace Web based communities Even if someone is one in a million, that means there are 6500 other just like them out there. They can find them and link up. People belong to many different communities at the same time.
  7. 7. Helpline application <ul><li>Ordinary people will make a range of applications to better their community and provide facilities for young people </li></ul><ul><li>Kids will have more options for support, and more networking opportunities in self help peer groups </li></ul><ul><li>This might ease direct pressure on helplines and give children more diverse routes to help </li></ul>
  8. 8. Living with virtuality Physical World Mental world Cyberspace Most children are very happy to explore cyberspace. It is less alien to them.
  9. 9. Virtual worlds Future links to the nervous system by 2020 will let touch be recorded and replayed, enabling bio-feedback, visualisation, relaxation and other self care. Helplines can provide such virtual worlds to take pressure off front-line staff. Even in the shorter term, game and social web environments will provide much of the functional potential.
  10. 10. Using virtual environments <ul><li>Can use virtual environments to try out real world situations </li></ul><ul><li>People can interact more easily on web sites, indulging both personal and group creativity </li></ul><ul><li>Anonymity can be preserved easily </li></ul><ul><li>Interactions can be facilitated by pausing or slowing down the speed of simulation so that a child has time to think </li></ul>
  11. 11. IT progress gives us more for less And it isn’t over yet!!!
  12. 12. Smart environment Tiny processors, tags, data stores, sensors and communicators can be all around the environment, and deep inside our bodies. Configured via self-organisation Rollout over next decade Tag Store Store Store Tag Tag Tag Tag Store Processing Processing Processing Sensor Sensor Sensor Sensor Sensor Sensor Comms Comms Comms
  13. 13. Smart environment <ul><li>Sensors pick up who people are </li></ul><ul><li>Beacons can broadcast to them </li></ul><ul><li>Smart posters can be interactive </li></ul><ul><li>Information can spread organically among people </li></ul><ul><li>Virtual worlds will overlay everywhere </li></ul><ul><li>This all presents a smart new outreach platform that kids will grow up with </li></ul>
  14. 14. The human body as a data source Data may include emotional state, nerve activity, and biomedical data such as breathing, noise, movement. Could be used with active jewellery to make automatic alarm systems. 2012 Range of signals from person Signal processor and recorder AI based signal interpretation and deduction of intent Natural language processing Enhanced output to external environment, people and electronic systems Alarms, remote supervision
  15. 15. Sensory translation, 2015 Sensory translation unit Input Output Alarms Telemetry Monitors Logs Control systems Messaging Audio Video Heat or vibration Pain or pleasure This could be used as a good form of feedback to teach better coping strategies, recognise problems etc External sensors Wearable sensors Detachable sensors Implanted sensors Magnetic field Radiation (EM or nuclear) Magnetic field Temperature Location Proximity Sound Chemical or microbiological presence Data Pollutants
  16. 16. Electronic jewellery 2012 Identification, security Social status Digital image augmentation Communication, data distribution Sensing Medical monitoring, alarms Any form Networking Decoration Tribal signalling Digital bubble Mobile website Miniaturisation will bring everyday IT down to lapel-pin size.
  17. 17. Jewellery nets 2012 Direct inter-device networking will become an important alternative internet platform Wireless LAN link to web and between clusters Wireless links
  18. 18. Digital bubble / Ego badge Badges interact electronically before people see each other. Ideal for networking, and for targeting messages at the right people. This can help children find appropriate friends and care services.
  19. 19. Display evolution Will also see lots of very large wall displays, coffee table displays, digital windows, recipe tablets etc. All context aware. 80 inch display, £180
  20. 20. Active contact lens (Pearson 1991) <ul><li>Resolution limited by the eye </li></ul><ul><li>Allows natural distance perception </li></ul><ul><li>Tiny environmental footprint </li></ul>laser focusing micromirror retina lasers Gaze direction sensor Gaze direction sensor Diamond substrate Micromirror Inductive power supply Processing Comms & ctrl Laser Laser Laser
  21. 21. 3D interfacing: Stick 2.0 (Pearson 1991) Stick variant Angular coordinates written onto LED signal as it the beam is raster scanned, so that detector can triangulate the location of the ends of the stick Total cost: 50c A stripy reflector conveys rotational information too Nintendo Wii wand Stick Reflector LED Detector IR raster scan with coordinates written on beam Physical Activity Computer games
  22. 22. Section summary <ul><li>New electronic platforms based on tiny devices and sensors will make even more child-friendly ways to reach children, with potential for automatic alarms, support environments and ways of making new friends </li></ul><ul><li>Helplines should make use of these opportunities to provide blanket coverage while reducing pressure on frontline staff </li></ul>
  23. 23. Games <ul><li>Games are a good way of blending interactive services, people and AI into a child-friendly, supportive and empowering environment. </li></ul><ul><li>Children might ‘open up’ to games characters more than they would feel comfortable doing with a human carer. </li></ul>
  24. 24. Active skin Permanent layer Mid-term layer Transfer layer Detachable layer Wearable layer Skin Epidermis Dermis Skin-based electronics can link blood chemistry and nerve signals to external computers and systems Even thought recognition is starting to appear now Emotiv Epoc headset for computer games
  25. 25. Positioning <ul><li>Positioning is useful to carers to track the child and make sure they are safe </li></ul><ul><li>It is useful to the child for navigation, socialisation, security, alarms and keeping in touch </li></ul><ul><li>Future positioning will be accurate to 10cm by 2013 when the Galileo system comes online </li></ul>
  26. 26. Cyberspace time travel Full sensory virtual environments allow even more possibilities than real life, and will transform therapy, allowing children to safely try out life scenarios and how they might respond. Helplines can use these to offer training for children, or just as a fun escape route from stress
  27. 27. Duality <ul><li>People and buildings can emit an interactive digital ‘aura’ over wireless LANs </li></ul><ul><li>This gives a dual appearance </li></ul><ul><ul><li>Real world - same for everyone </li></ul></ul><ul><ul><li>Virtual world - depends on who is looking at you, dynamic </li></ul></ul><ul><ul><li>Can overlay help layers specific to each child’s needs </li></ul></ul><ul><ul><li>Can even have AI companions or real people’s avatars with them </li></ul></ul>
  28. 28. Duality <ul><li>Duality allows a cyberspace layer to be superimposed into the child’s field of view everywhere they go. This allows convergence of computer games, TV, networking and other web services. </li></ul><ul><li>It also enables a carer effectively to be with the child 24/7, making the helpline a much more distributed facility </li></ul>
  29. 29. Using duality <ul><li>People’s and buildings’ appearances can vary </li></ul><ul><li>The whole town can be ‘painted’ to taste </li></ul><ul><li>‘ Invisible’ is the new black </li></ul><ul><li>Digital creatures and virtual characters can populate the streets and spread the word </li></ul><ul><li>Convergence of computer games, TV, web and the street </li></ul>
  30. 30. Duality Physical world Virtual worlds Augmented reality interfaces Physical world content Virtual content Context and position dependent data Business, social, government and personal apps Personalised overlay
  31. 31. Avatars <ul><li>Avatars allow helplines to provide a consistent appearance across multiple carers </li></ul><ul><li>This means that the child might see a single avatar that is actually the front end for a group of people and other support services, even AI </li></ul><ul><li>They allow both carer and child to retain anonymity if they wish </li></ul><ul><li>They allow children to bring out certain aspects of their personality without necessarily disclosing others </li></ul>
  32. 32. Digital mirror, active make-up Can see yourself as you want to be, not as you are Can tweak your video image for use on-line Can indulge particular aspects of your personality Can experiment
  33. 33. Duality uses <ul><li>Again, this gives helplines the potential for ubiquity so that children need never feel alone, and can have support 24/7 in familiar ways that they will be skilled at using </li></ul><ul><li>Helplines need to make use of these layers as well as just phones and chat rooms </li></ul>
  34. 34. Maslow’s hierarchy of needs Physiological Safety/Security Social Esteem Positive feedback loop Some stress arises because of increasing choice. Children don’t know which to pick and are frightened of missing out on the best options. Market size Self actualisation Physiological Safety/Security Social Esteem Self actualisation
  35. 35. AI & Robotics not all your friends will be human! Human Machine Human Machine Today Tomorrow The information economy will move into the machine world. Far future
  36. 36. Revaluation of human skills Today, many people work as smart machines Machines will become much smarter Tomorrow, people will have to work as people
  37. 37. Care economy Value of physical/ intellectual work Value of community & social wellbeing time More need for face to face interaction
  38. 38. Skills for the job – the feminisation of work <ul><li>Agricultural Age </li></ul><ul><li>Strength </li></ul><ul><li>Dexterity </li></ul><ul><li>Hunting </li></ul><ul><li>Fighting </li></ul><ul><li>Navigation </li></ul><ul><li>Team Working </li></ul>Industrial Age Strength Dexterity Engineering Fighting Political Intellect Management Leadership Information Age Engineering Global politics Peacekeeping Intellect Creativity Design Management Administration Leadership Marketing & sales Networking HR Care Age Caring Networking Human interfacing Community Empathy Counselling Peacekeeping Leadership Motivation Marketing & sales Creativity
  39. 39. Future fund raising <ul><li>Lots of sorts of funds </li></ul><ul><ul><li>Air miles, loyalty points, babysitting, promises, donations in kind…. All just bits in a spreadsheet! </li></ul></ul><ul><li>Electronic cash can come with bells and whistles, such as celebrity cash, multimedia cash, interactive cash </li></ul><ul><li>Cash can be hyperlinked to any web stuff </li></ul><ul><li>It may be more difficult to do street collections as coins are phased out. Electronic transactions require much more trust </li></ul>
  40. 40. Electronic money 2020 Today’s Oyster Card is just the beginning Aesthetic cash Ethical cash Conditional cash Vouchers Loyalty points Time based value cash IOUs Assigned cash Play money Playground economy Safe pocket money Family token systems Favours LETS Babysitting tokens Club/society currency Neighbourhood currency Information brokerage Agent/robot economy Analog payments Tax free/tax paid Volatile cash Corporate cash Micro/nanopayments Negotiable cash Single Global Currency Credit Guaranteed/qualified cash Algorithmic cash Internal currency Intranet cash Forward dated cash Celebrity cash Collectable cash Hyperlinked cash Multimedia cash Personalised cash
  41. 41. So, for example, spare penny <ul><li>Persuade shops to let the penny change go to the children’s charity. A lot of pennies add up. Most people don’t want pennies because they are more trouble than they are worth. </li></ul><ul><li>Micropayments on-line can also be made easily, so rounding up prices by just a penny or two can provide a significant income. </li></ul>
  42. 42. So where do you go from here? <ul><li>New technology will bring many new ways of reaching kids, ways they will find much easier and more natural. They will be enable 24/7 blanket support coverage. </li></ul><ul><li>Used well, they will greatly improve child care and can be largely self-financing. </li></ul><ul><li>But they need a highly proactive attitude from helplines if they are to achieve their full potential </li></ul><ul><li>How willing are you to adapt? </li></ul>
  43. 43. Thank you [email_address]