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Enhancing the Status Message Question Asking Process on Facebook

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People have been using Social Networks to search for help by broadcasting messages that reflect their information needs. However, several factors, usually not considered by the user, influence the outcome of receiving or not an answer. In this work, we aim to increase the users’ chances of finding someone who could help them. For this purpose, we propose a mobile app called Social Query, which guides the users through some steps before they share the problem with their friends. As far as we know, this is the first work to merge these three aspects of the social search: Question Rephrasing, Expert Search Filtering and Expertise Finding. To evaluate our proposal, we ran a questionnaire in which users considered Useful most functions of the app.

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Enhancing the Status Message Question Asking Process on Facebook

  1. 1. Enhancing the Status Message Question Asking Process on Facebook Cleyton Souza (UFCG) Jonathas Magalhães (UFCG) Evandro Costa (UFAL) Joseana Fechine (UFCG) Ruan Reis (UFCG)
  2. 2. Social Query • What is Social Query? – Also known as Social Question or Status Message Question Asking – A hot research topic • How to enhance the chances of receiving answer? – The usual thought: Directing questions to experts. – But: there are other ways. cleyton.caetano.souza@copin.ufcg.edu.br 2
  3. 3. Examples • Shorter questions are more likely to receiving answers than Longer questions • Adding a ‘?’ increase the likelihood of receiving help • Opinion Request is more likely to receive answer than other types of problems cleyton.caetano.souza@copin.ufcg.edu.br 3
  4. 4. Proposal • We are proposing a tool that helps users to increase their chances of receiving help considering several factors. • This is a project in its early stages – We are thinking in a two version prototype – This work present the first prototype cleyton.caetano.souza@copin.ufcg.edu.br 4
  5. 5. Proposal cleyton.caetano.souza@copin.ufcg.edu.br 5
  6. 6. Proposal cleyton.caetano.souza@copin.ufcg.edu.br 6
  7. 7. What are we aiming? cleyton.caetano.souza@copin.ufcg.edu.br 7
  8. 8. Evaluation • We asked 250 volunteers to evaluate the functional aspects of our project. – Who are they? Facebook users, members of several groups related with Education, TV, Sports, and Technology. cleyton.caetano.souza@copin.ufcg.edu.br 8
  9. 9. Results cleyton.caetano.souza@copin.ufcg.edu.br 9
  10. 10. Results cleyton.caetano.souza@copin.ufcg.edu.br 10
  11. 11. Future Work • Currently – Carefully literature review – The rephrase module • Next Steps – Make the first version prototype available – Develop the second version prototype cleyton.caetano.souza@copin.ufcg.edu.br 11
  12. 12. Thank You Enhancing the Status Message Question Asking Process on Facebook Cleyton Souza Questions? cleyton.caetano.souza@copin.ufcg.edu.br 12

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