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Jon Ingham @joningham
Understanding Engagement and
Employee Sentiment
www.joningham.com/advice
strategic-hcm.blogspot.com
Jon Ingham
• Strategic HR
consultant
• Technology analyst
• Involved in launch of
Engage for Success
• Symposium Events
fa...
Jon Ingham reckons traditional surveys will continue to
play an important role. He stresses that data should be
used to ch...
Evidence Based Engagement
Sources: http://www.engageforsuccess.org/ideas-tools/employee-engagement-the-evidence
http://www...
Useful to have some Theory
Validity
Reliability
Create
value
Add
value
Value for
money
Sources:
1. © Jon Ingham, http://ww...
Adding (Medium) Value
Traditional Engagement Surveys
Input /
Investment
Activity Outcome
Business
Impact
Prescriptive
Anal...
Creating (High) Value
Eg Social Recognition
Source: Workstars. Also Achievers, Globoforce, Tembosocial, Jostle, WooBoard, ...
Creating (High) Value - Other
Sources:
1. Alan Watkins
http://www.changeboard.com/content/4879/leadership-and-management/t...
Value for Money –
Mini Surveys
Source: BlackbookHR
Also CultureAmp, TinyPulse, QuestBack, RoundPegg, KnowYourCompany,, 15F...
Value for Money – Big Data
Creating Value Systems
Eg Enterprise Social Networks
Generating Big Data
Source: OrganisationView
Also see Kanjoya, Digita...
Creating Value Systems
Eg Gamification
Generating Big Data
Source: eMee http://www.emee.co.in/enterprise.html
Creating Value Systems
Eg Gamification
Generating Big Data
Shanda Games provides each employee with a virtual
city. Employe...
Value for Money - ‘Big’ Data
Source: Celpax
Also eMooter, Morale.me
Value for Money ‘Big’ Data
Sears Project MoodRing tracked the emotions of its
retail staff mood using mood-tracking system...
Big Data – Wearables
Sources:
2. Galvanic Skin Response sweater
hIp://www.theguardian.com/technology/2013/dec/03/wearable-...
Big Data - Wearables
Sources:
2. Hitachi Business Microscope
Ensure It’s Not Disengaging!
Sources:
http://web.archive.org/web/20150101054835/http://finance.yahoo.com/news/big-data-know...
Better (Perhaps)
Source: http://iamnotawidget.com
	
  
For More Information
info@joningham.com
www.joningham.com / www.joningham.com/advice
strategic-hcm.blogspot.com
linkedin.c...
Or
See: http://www.symposium-events.co.uk/event/people-planning-measurement-and-analysis-wpm08/
	
  
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Symposium Engagement Analytics

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Symposium Engagement Analytics

  1. 1. Jon Ingham @joningham Understanding Engagement and Employee Sentiment www.joningham.com/advice strategic-hcm.blogspot.com
  2. 2. Jon Ingham • Strategic HR consultant • Technology analyst • Involved in launch of Engage for Success • Symposium Events faculty, delivering ‘People Planning, Measurement and Analysis’   Introduction
  3. 3. Jon Ingham reckons traditional surveys will continue to play an important role. He stresses that data should be used to change the way people behave. “Getting data more quickly and more regularly doesn’t really increase this insight and may result in moving from a strategic perspective to engaging in more short-term activities.” Dave Ulrich cautions “The tool should help provide better information and access to delivering better business results.” Understanding Engagement Source: http://www.hrmagazine.co.uk/hr/features/1151701/next-generation-employee-engagement-tools    
  4. 4. Evidence Based Engagement Sources: http://www.engageforsuccess.org/ideas-tools/employee-engagement-the-evidence http://www.engageforsuccess.org/wp-content/uploads/2014/03/Rob-Briner.pdf  
  5. 5. Useful to have some Theory Validity Reliability Create value Add value Value for money Sources: 1. © Jon Ingham, http://www.joningham.com/advice/value-triangle 2. Gary Hamel, The Future of Management  
  6. 6. Adding (Medium) Value Traditional Engagement Surveys Input / Investment Activity Outcome Business Impact Prescriptive Analytics Strategic  Drivers   Employee   Engagement   Index   1.  Sa9sfac9on  with   Day-­‐to-­‐Day   Work  Experience   (3.52)     2.  Sa9sfac9on  with     Support  for  Career   (3.00)     1.  I  do  interes-ng  work    (3.68)   2.  This  Place  is  a  fun  place  to  work  (3.12)   3.  I  feel  confident  in  applying  procedures  (3.42)   4.  My  work  uses  my  full  poten3al    (2.94)   5.  I  am  fairly  rewarded  for  my  job(3.06)   Employee     engagement   (3.34)   •   sa9sfac9on   •   inten9on  to  stay   •   advocacy   1.    I  have  valuable  appraisals(2.82)   2.  I  know  what  I  need  to  do  to  be  successful  (3.25)   3.  I  am  able  to  get  the  training  I  need  (3.06)   4.  My  manager  and  I  plan  my  skills  (2.76)  
  7. 7. Creating (High) Value Eg Social Recognition Source: Workstars. Also Achievers, Globoforce, Tembosocial, Jostle, WooBoard, WorkAngel  
  8. 8. Creating (High) Value - Other Sources: 1. Alan Watkins http://www.changeboard.com/content/4879/leadership-and-management/talent-management/future-talent- conference-2015-alan-watkinss-presentation-slides 2. Silverman Research  
  9. 9. Value for Money – Mini Surveys Source: BlackbookHR Also CultureAmp, TinyPulse, QuestBack, RoundPegg, KnowYourCompany,, 15Five, NikoNiko, Glint Inc OfficeVibe, Waggl, Survey Monkey
  10. 10. Value for Money – Big Data
  11. 11. Creating Value Systems Eg Enterprise Social Networks Generating Big Data Source: OrganisationView Also see Kanjoya, Digital Reasoning, VoloMetrix,
  12. 12. Creating Value Systems Eg Gamification Generating Big Data Source: eMee http://www.emee.co.in/enterprise.html
  13. 13. Creating Value Systems Eg Gamification Generating Big Data Shanda Games provides each employee with a virtual city. Employees are awarded virtual objects for completing tasks or projects and these can be used to decorate their cities. Each city owner is also able to decide on what their city’s weather for the day is going to be, and Shanda measures the mood of the organisation by scanning how nice the weather is each day.
  14. 14. Value for Money - ‘Big’ Data Source: Celpax Also eMooter, Morale.me
  15. 15. Value for Money ‘Big’ Data Sears Project MoodRing tracked the emotions of its retail staff mood using mood-tracking systems on the company’s time clocks, collecting 80,000 moods per day over 15 months. They identified more positive moods of their salespeople led to customers buying more purchase peripheral products, like surge protectors, extra cables and protective warranties. The data team has piloted an automated email program that sends store managers videos and short training programs on how to motivate people.
  16. 16. Big Data – Wearables Sources: 2. Galvanic Skin Response sweater hIp://www.theguardian.com/technology/2013/dec/03/wearable-­‐tech-­‐ger-­‐mood-­‐sweater
  17. 17. Big Data - Wearables Sources: 2. Hitachi Business Microscope
  18. 18. Ensure It’s Not Disengaging! Sources: http://web.archive.org/web/20150101054835/http://finance.yahoo.com/news/big-data-knows-youre- going-130331790.html  
  19. 19. Better (Perhaps) Source: http://iamnotawidget.com  
  20. 20. For More Information info@joningham.com www.joningham.com / www.joningham.com/advice strategic-hcm.blogspot.com linkedin.com/in/joningham twitter.com/joningham 07904 185134
  21. 21. Or See: http://www.symposium-events.co.uk/event/people-planning-measurement-and-analysis-wpm08/  

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