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Organisation Design for Digital Workplace Experience

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Presentation slides from Digital Workplace Experience #DWX18 conference in Chicago June 2018

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Organisation Design for Digital Workplace Experience

  1. 1. 1 #DWX18 Creating Digital Workplace via Organization Design Jon Ingham - The Social Organization @JonIngham #TheSocialOrganization
  2. 2. #DWX18@JonIngham #TheSocialOrganization Key Digital Workplace Challenges
  3. 3. #DWX18 • Use of digital technologies plus data and analytics • New business models • Closer to customers • Developing ecosystems @JonIngham #TheSocialOrganization Why Solve Via Organization Design? • Use of digital technologies plus data and analytics • Supporting digital business • New organization models • Closer to employees • Developing networks Digital business Digital organization
  4. 4. #DWX18@JonIngham #TheSocialOrganization OD Perspectives on Digital Workplace Organisation outcomes: • Human capital • Organisation capital • Social capital + If people-centric, people and group / network outcomes Strategy (& emergence)
  5. 5. #DWX18@JonIngham #TheSocialOrganization • Focussing people on business strategy • Creating capability to perform now • Ensuring effectiveness and alignment • Administering operations • Ensuring efficiency eg through outsourcing Create value Add value Value for money Value Triangle - © Jon Ingham, 2018 Adding and Creating Value through People • Driving and accelerating business strategy • Creating opportunity for the future • Maximising the potential of people • Producing truly wonderful solutions • Taking advantage of exceptional opportunities
  6. 6. #DWX18@JonIngham #TheSocialOrganization Organisation Principles – For Digital: https://medium.com/@EskoKilpi/the-ten-principles-of-digital-work-67a2f3462000 Also see: http://strategic-hcm.blogspot.com/2018/06/entdigi-organisation-principles-gig.html
  7. 7. #DWX18@JonIngham #TheSocialOrganization OD Perspectives on Digital Workplace Culture • “One of the most talked about but misunderstood topics in business” • “A social construct - it’s what people agree it is”
  8. 8. #DWX18@JonIngham #TheSocialOrganization Organization McKinsey 7S Galbraith Star Organization Prioritization Model (OPM) © Jon Ingham, 2018
  9. 9. #DWX18@JonIngham #TheSocialOrganization Work
  10. 10. #DWX18@JonIngham #TheSocialOrganization Infrastructure
  11. 11. #DWX18@JonIngham #TheSocialOrganization People
  12. 12. #DWX18@JonIngham #TheSocialOrganization Skills People
  13. 13. #DWX18@JonIngham #TheSocialOrganization Leaders People
  14. 14. #DWX18@JonIngham #TheSocialOrganization Relationships
  15. 15. #DWX18@JonIngham #TheSocialOrganization Horizontal teams Networks Simple groupings Communities Task focus, Extrinsic motivation Human focus, Intrinsic motivation Internal orientation, Exploitation of existing resources External orientation, Exploration of new opportunities © Jon Ingham, 2018
  16. 16. #DWX18@JonIngham #TheSocialOrganization © Jon Ingham, 2018 Communities and Networks
  17. 17. #DWX18@JonIngham #TheSocialOrganization Horizontal teams = Psychological Safety Networks = Psychological Curiosity? Communities = Psychological Intimacy? Task focus, Extrinsic motivation Human focus, Intrinsic motivation Internal orientation, Exploitation of existing resources External orientation, Exploration of new opportunities © Jon Ingham, 2018
  18. 18. #DWX18@JonIngham #TheSocialOrganization Connections People Infrastructure Work Networks Communities Simple Groupings Horizontal Teams
  19. 19. #DWX18@JonIngham #TheSocialOrganization Holacracy https://www.holacracy.org
  20. 20. #DWX18 Platforms (eg Social)
  21. 21. #DWX18 OD Perspectives on Digital Workplace Employee Experience • Experience with the technology itself • How it supports the work plus infrastructure, people and relationships • And fit with organization – eg relevant groups • But based on employees’ expectations / drivers
  22. 22. #DWX18@JonIngham #TheSocialOrganization Group Experience • Experience based on group’s requirements • Depends on type of group: - Simple groupings = coordination - Horizontal teams = collaboration - Communities = cultivation - People in networks = cooperation
  23. 23. #DWX18 OD Perspectives on Digital Workplace Optimization
  24. 24. #DWX18 For More Information @JonIngham #TheSocialOrganization Jon Ingham jon@organization.social linkedin.com/in/joningham twitter.com/joningham +44 7904 185134

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