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Making
Agile Work   JONATHAN FOLLETT
             DAN PICKETT


for Design   REFRESH BOSTON
             APRIL 29, 2009
OVERVIEW

• The Design and Development Process Survey
• A Quick Introduction to Agile Development
• The User Experience Design Perspective
• Problems in Design with Agile Development
• Mitigation Strategies
• What Agile Development Techniques Can Design
  Incorporate?
• Can It Work?
• A Proposed Process
• Q&A
ABOUT YOU

• How many people here are developers?
• How many are designers?
• How many are managers/executives/other?
WHY ARE WE
OBSESSED WITH
PROCESS?
43% OF OUR SURVEY
RESPONDENTS FELT THERE
WERE INEFFICIENCIES IN
THEIR PROCESS
65% OF OUR SURVEY
RESPONDENTS FELT THEY
DID THEIR BEST WORK
AS A RESULT OF THEIR
CURRENT PROCESS
THE SURVEY

• Who did we survey?
  93 designers and developers (and counting)

• Professional Groups
  Refresh Boston, NEWDA, CHIFOO,
  UX Professionals Group

• Participate
  survey.enlightsolutions.com
SURVEY AUDIENCE BREAKDOWN

        BOTH
                         DESIGNERS




DEVELOPERS
AGILE IN PRACTICE

HAVE NEVER
HEARD OF AGILE




NOT USING             USING AGILE
AGILE
A QUICK
INTRODUCTION
TO AGILE
DEVELOPMENT
THE STATE OF SOFTWARE PRE-AGILE

• The Waterfall Method
      - Drawn out product lifecycle
      - Product failures without realizing any value
      - Lack of stakeholder feedback and involvement
HISTORY OF AGILE

• Snowbird, Utah in 2001
• Notable names like Kent Beck, Dave Thomas, Andy
  Hunt, Martin Fowler
• Led to popular frameworks like XP, SCRUM
THE AGILE MANIFESTO

We are uncovering better ways of developing
software by doing it and helping others do it.
THE AGILE MANIFESTO

Through this work we have come to value:
      Individuals and interactions over processes and tools
      Working software over comprehensive documentation
      Customer collaboration over contract negotiation
      Responding to change over following a plan
That is, while there is value in the items on the right, we value
the items on the left more.
“Clients, users,
   developers, designers,
 etc. ... taking little steps
       together towards a
    larger goal, providing
 feedback, analyzing and
   making sure goals are
being met at each step. ”
           - RACHEL DONOVAN
THE AGILE DEVELOPMENT PROCESS

     Iterative - Release Early, Release Often
THE AGILE DEVELOPMENT PROCESS

     Iterative - Release Early, Release Often
            Intense Stakeholder Involvement
THE AGILE DEVELOPMENT PROCESS

     Iterative - Release Early, Release Often
            Intense Stakeholder Involvement
                              Daily Standups
THE AGILE DEVELOPMENT PROCESS

     Iterative - Release Early, Release Often
            Intense Stakeholder Involvement
                              Daily Standups
                                 User Stories
Mike
Cohn
User Stories
Applied
“It is not the strongest
     of the species that
survives, nor the most
intelligent, but the one
     most responsive to
               change.”
            - CHARLES DARWIN
USER EXPERIENCE
DESIGN
USER EXPERIENCE

              Spiral-like process of:
                            Research
Understanding Users and Their Goals
           Information Architecture
                  Interaction Design
                       Visual Design
                             Usability
PROBLEMS IN
DESIGN WITH AGILE
DEVELOPMENT
UNCERTAINTY
Timeboxing
Creativity
“The creative is the place
   where no one else has
   ever been. You have to
    leave the city of your
      comfort and go into
        the wilderness of
          your intuition.”
                - ALAN ALDA
Ben
Franklin’s
Schedule
Depth of Customer Involvement
Predictability of Work Volume
Volatile
or Vague
Requirements
Maximized Performance with
       Senior Talent
“If you don’t like
change, you’re going
  to like irrelevance
          even less.”
      - GENERAL ERIC SHINSEKI
MITIGATION
STRATEGIES
Frameworks, Technologies
     & Constraints
Develop an
Established,
Shared Vision
of the Users &
the Product
Rough Sketches
& Concepts
Bill
Buxton
Sketching User
Experiences
Have a Roadmap
Design Ahead
Flexible Layouts
WHAT AGILE
DEVELOPMENT
TECHNIQUES CAN
DESIGN INCORPORATE?
AGILE DEVELOPMENT TECHNIQUES

• Refactoring: How malleable is a design? Can it be altered
  again and again?
AGILE DEVELOPMENT TECHNIQUES

• Incremental Construction: Can a design build on itself?
AGILE DEVELOPMENT TECHNIQUES

• Acceptance Testing: Can you get upfront criteria from
  stakeholders to evaluate the success of implementation?
AGILE DEVELOPMENT TECHNIQUES

• Pair Design: This might mitigate the need for exclusively
  Senior designers.
PROJECTS WELL SUITED FOR AGILE

• Primarily senior, adaptable developers and designers
• Loose upfront requirements
• Committed and available stakeholders
PROJECTS NOT WELL SUITED FOR AGILE

• High concentrations of junior resources: Senior resources
  must identify batch work for the juniors to perform.
• Offshore arrangements
• Extremely strict requirements and quality standards
• Split focus teams
CAN IT WORK?
Understand what the
“Other Side” is doing.
Familiarity vs. Specialization
Mutual
Respect
for Each
Others’ Craft
HOW DO YOU
DEVELOP A
COHESIVE VISION?
Johanna
Rothman
Manage It!
A PROPOSED PROCESS
GETTING REQUIREMENTS

• Talented Creative and Engineering Resources: In the room
  with the stakeholder
• Follow Brainstorming Basics
• Reflect Shared Goals Through Deliverables
       - Rough Screen Sketches
       - Rough User Stories tied to screens
SYNCHING UP THE DESIGN & DEV TEAMS

• Cohesive Vision
• Offset Design
Q&A
THANK YOU.
GET IN TOUCH
JON FOLLETT
  jonfollett@hotknifedesign.com
  twitter.com/jonfollett
DAN PICKETT
  dpickett@enlightsolutions.com
  twitter.com/dpickett

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