BABTA (Bay Areas Business Travel Association) presentation 09-18-13

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  • On the other hand, what we do know is that students of all cultures, especially Chinese students use their phones to communicate all of the time. They are not shy on the phone or even on Facebook for that matter.
  • One of the most common challenges we often face in the classroom is the differences in class participation. I think we all know the traditional teaching methods in Asia and particularly in China are focused on lectures and students are better seen and not heard. Couple that with the issue of “face” and the fear of answer a question incorrectly or making a comment that singles out yourself, and the result is silence in the class. However, the Chinese culture is a collective culture and the fear can be alleviated if the students feel they can answer questions as a group.So, my solutions are as follows:Allow the students to answer after consulting other students around them. It takes longer, but it gets participationAllow SMS messages with questions to be sent to me during class. I check them at the end of class or a break.
  • So, my solutions are as follows:Allow the students to answer after consulting other students around them. It takes longer, but it gets participationAllow SMS messages with questions to be sent to me during class. I check them at the end of class or a break.Discussion: What are your experiences or thoughts?
  • BABTA (Bay Areas Business Travel Association) presentation 09-18-13

    1. 1. Building a professional toolkit: what are our future industry leaders learning and expecting from us David L. Jones, Ph.D. Administrative Director Department of Hospitality Management
    2. 2. Me & Business Travel Management
    3. 3. Agenda • Hospitality and Tourism Education Today • USF Department of Hospitality Management Curriculum and Positioning • Building Gen Y Professional Toolkit • Introducing the Hospitality Management Association Project
    4. 4. Hospitality and Tourism Education
    5. 5. Evolution of Hospitality and Tourism University Education European Wave - 1893 North American Wave - 1922 Asian Wave – Today Ecole Hoteliere Lausanne Cornell University Hong Kong Polytechnic University School of Hotel and Tourism Management
    6. 6. Asian Wave Hospitality and Tourism Industry
    7. 7. Success of Asian Hospitality Industry Hotels • Shangri-La • Peninsula • Mandarin Oriental • Dusit Hotels • Nikko • Okura • Oberoi • Lotte • Shilla • Pan Pacific … and many more Airlines • Cathay Pacific • Singapore Airlines • Thai Airways • Korean Air • Asiana • Japan Airlines • ANA • Qantas … and others
    8. 8. Business Home Educational Institutions Society Development of Service Culture
    9. 9. Capitalizing on the Asian Wave USF Department of Hospitality Management
    10. 10. University Resources Students Industry Faculty Four-legged Stool
    11. 11. Academia Industry
    12. 12. Co-creation of Curriculum Determine Competencies - Industry Focus Groups Develop Potential Courses - Faculty Hospitality Management Curriculum with Industry Focused Competencies • Hotel & Restaurant Management Track • Meeting & Event Management Track Prioritize Courses - Industry Focus Groups & Faculty Final Result
    13. 13. Establishing Our ‘Blue Ocean’
    14. 14. Three Pillars of Excellence GlobalMeetings&Events Eco&Ethos Wellbeing&QualityofLife
    15. 15. Creating the Dialog • LinkedIn Grou • Annual Hospitality Industry Symposium • Future Quarterly Senior Executive Roundtables
    16. 16. Building the Professional Toolkit
    17. 17. Secret Formula 25 + 22 = 18
    18. 18. Secret Formula 25 + 22 = 18 Grandpa!!
    19. 19. Teaching the Y Generation Building the Toolkit
    20. 20. Classroom Reality • 800 hours of work industry experience • Capstone courses
    21. 21. Reality versus Expectation Generation Gap
    22. 22. Hospitality Management Association Project
    23. 23. Thank You Questions?

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