Surveys at SBC


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Surveys at SBC

  1. 1. Developing Inside and Outside Business Intelligence Strategic Business Communications, Inc. 13230 Evening Creek Drive Suite 213 San Diego, CA 92128 (858) 679-1805 Company Surveys Customer Surveys Event Surveys
  2. 2. Our Clients
  3. 3. Our Promise <ul><li>Our job is to Optimize Every Opportunity with Zealous Enthusiasm for ever client. </li></ul><ul><li> “ WE OOZE” </li></ul><ul><li>We provide insightful information that will help you be more successful in working with your customers and employees. </li></ul>
  4. 4. Our Process <ul><li>Consult with you about your specific goals and needs. </li></ul><ul><li>Make recommendations about what might be the best possible solutions to help you solve your challenges. </li></ul><ul><li>Develop and Design your specific survey tool. </li></ul>
  5. 5. Designing Your Survey <ul><li>Consultation by SBC Research and Design Specialist </li></ul><ul><li>Customized survey URL </li></ul><ul><li>Client logo and colors added </li></ul><ul><li>Professional, timely, user-friendly design </li></ul><ul><li>Response verification </li></ul><ul><li>Zero-defect performance strategy </li></ul><ul><li>Multiple language survey versions </li></ul><ul><li>Response grids, radio buttons, drop-down list boxes, check boxes, etc. </li></ul><ul><li>Access to expert consultants in a variety of fields </li></ul><ul><li>Optimization response rates and user experience </li></ul>
  6. 6. <ul><li>Online Research </li></ul><ul><li>We offer surveys in different </li></ul><ul><li>countries and languages. </li></ul><ul><li>(i.e. English, Spanish, French, etc.) </li></ul><ul><li>We have assisted clients </li></ul><ul><li>with thousands of surveys. </li></ul><ul><li>  </li></ul><ul><li>Surveys are completely </li></ul><ul><li>customizable to meet your </li></ul><ul><li>needs. </li></ul>
  7. 7.   Company Surveys Employment Applications SWOT Analysis    
  8. 8. Employment Applications <ul><li>Customized employment application </li></ul><ul><li>Automatically filter through applicants </li></ul><ul><ul><li>Saves you time </li></ul></ul><ul><ul><li>Find the most qualified applicants based on your criteria </li></ul></ul>
  9. 9. SWOT Analysis <ul><li>Identify: </li></ul><ul><ul><li>S trengths </li></ul></ul><ul><ul><li>W eaknesses </li></ul></ul><ul><ul><li>O pportunities </li></ul></ul><ul><ul><li>T hreats </li></ul></ul><ul><li>Get a 360 ̊ perspective </li></ul><ul><ul><li>Assist your business in planning new goals and strategies </li></ul></ul><ul><li>Can be implemented </li></ul><ul><li>company-wide with every employee. </li></ul>
  10. 10. What are Your Company’s Top 5 Strengthens?
  11. 11. What are Your Company’s Top 5 Weaknesses?
  12. 12. Customer Surveys Customer Profile Survey Customer Service/Satisfaction Product Polls    
  13. 13. Customer Profile Survey <ul><li>An internet-based application </li></ul><ul><li>Customized to meet the client's needs </li></ul><ul><li>Offered in different languages </li></ul><ul><li>Results delivered in tables and graphs used for strategic planning , marketing plans, and other important business decisions </li></ul>
  14. 14. Age Demographics of Your Customer’s
  15. 15. Customer’s Education Level Demographics
  16. 16. Customer’s Household Income Range Demographics
  17. 17. Customer Service/Satisfaction Survey <ul><li>Stay in touch with what people think about your product and/or service </li></ul><ul><ul><li>Allows your business to adapt to consumer needs quickly </li></ul></ul><ul><li>Receive feedback from </li></ul><ul><li>Data will be summarized and given to your company in any format necessary </li></ul><ul><li>Increase sales, better service, profits, and fewer defects </li></ul>
  18. 18. Overall Satisfaction with Service
  19. 19. Product Polls <ul><li>Know customer preferences </li></ul><ul><li>Survey your present and future customers </li></ul><ul><li>Recognize purchasing power and buying trends </li></ul>
  20. 20. How likely are you to purchase this product?
  21. 21. Know Your Customer’s Primary Buying Motivation
  22. 22. How does the economy effect your purchasing decisions?
  23. 23. Event Related Surveys Handle Event Registration Poll Event Attendees
  24. 24. Event Registration <ul><li>Increase efficiency in the event planning process </li></ul><ul><li>Save time and money </li></ul><ul><ul><li>Collect payment information </li></ul></ul><ul><ul><li>Create registered guest lists </li></ul></ul><ul><ul><li>Receive accurate headcount of attendees </li></ul></ul>
  25. 25. Poll Event Attendees <ul><li>Receive attendee feedback </li></ul><ul><ul><li>Help enhance your future events </li></ul></ul><ul><li>Allows attendees to give their feedback while providing you with valuable information </li></ul>
  26. 26. Which Course Did You Attend?
  27. 27. Would you attend this conference again?
  28. 28. <ul><li>Survey Results </li></ul><ul><li>We compile and analyze all of </li></ul><ul><li>the surveys. </li></ul><ul><li>You receive detailed results </li></ul><ul><li>and graphs. </li></ul><ul><li>We provide the information </li></ul><ul><li>you need in order to make </li></ul><ul><li>important business decisions. </li></ul>