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AccessDorsetIndependentLivingCentres     For all people whose quality of life is adversely affected by barriers to access ...
The overall strategic aims
The solutions-building structure                       The healthy          The café and living zone The aids and         ...
Click to startI am the customer
What are your                                       needs?       Resolve any                                              ...
The solutions-building structure                       The healthy          The café and living zone The aids and         ...
Zone type                   The demand               Services provided              Enabling materials and            Orga...
Zone type                  The demand               Services provided                  Enabling materials and         Orga...
Zone type                  The demand               Services provided                  Enabling materials and         Orga...
Zone type                   The demand               Services provided                  Enabling materials and       Organ...
Zone type                   The demand               Services provided                  Enabling materials and       Organ...
Zone type                    The demand               Services provided                  Enabling materials and       Orga...
Zone type                    The demand               Services provided                  Enabling materials and       Orga...
Zone type                     The demand               Services provided                  Enabling materials and       Org...
Zone type                    The demand               Services provided                  Enabling materials and       Orga...
Zone type                   The demand               Services provided                  Enabling materials and       Organ...
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Access Dorset Independent Living Centres

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An introduction to Dorset's Centres for Independent Living

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Access Dorset Independent Living Centres

  1. 1. AccessDorsetIndependentLivingCentres For all people whose quality of life is adversely affected by barriers to access Keeping you local, keeping you independent
  2. 2. The overall strategic aims
  3. 3. The solutions-building structure The healthy The café and living zone The aids and hire a café adaptations bar zone zone The guest The safety agency’s zone zone Customer adviser- The skills training and facilitator The transport education zone zone The meeting The leisure room and and consultation The financial connections room and benefits zone zone
  4. 4. Click to startI am the customer
  5. 5. What are your needs? Resolve any What are your service gaps expectations? Welcome, how can I help you today?Gain feedback Profile a zone for map for thestakeholders customer Arrange appointments Signpost the where customer required
  6. 6. The solutions-building structure The healthy The café and living zone The aids and hire a café adaptations bar zone zone The guest The safety agency’s zone zone Customer adviser- The skills training and facilitator The transport education zone zone The meeting The leisure room and and consultation The financial connections room and benefits zone zone
  7. 7. Zone type The demand Services provided Enabling materials and Organisations agencies requirements supportedHealthy Insert the data • Memory • Chairs and NHS Dorset here to support advisory tables Joint Localityliving the demand service • TV Teams information • Diet • DVDs GPseducation andpractical assistance on • Lifestyle • Leaflet dentistsleading a healthy • Exercise dispensers podiatristslifestyle and reducing • Diabetes • Interactive physiotherapistsaccidents and injuriesin the home • Cardio displays OT s • Foot care • Facts and chiropractic • Teeth figures ULO Partners • Hearing Scales Civic Society • Fall BMI Partners prevention indicators • Stroke clubs other • Expert equipment patient weight loss • Joints • Prescriptions • Smoking • Drug prevention Schools Finance Healthy Aids and Leisure and Meeting and Guest courses Safety Transport and Cafe living adaptations connections consultation agency training benefits education
  8. 8. Zone type The demand Services provided Enabling materials and Organisations agencies requirements supportedAids and Insert the data • OT assessments • Bathroom Health Authority here to support • Grab rails • Kitchen OT Serviceadaptations • Risers andIf gaining an the demand • Garden Reablement reclinersunderstanding of the • Level access • Vehicle Teamsopportunities and shower is • Each of the GPsoptions afforded byaids and adaptations • Bed access above fully HIA’sand working with an • Bath access equipped Self-fundersoccupational therapist • Steps access with aids and Telecareensuring that the right • Tired fromaids are used in the adaptations Housing walking for view by Associationsright way. • SOS assistance • Meal customers preparation and for OT • Wheelchairs training and • Scooters guidance (an • Gardening appointment • Bending service) • Access to transport • Medication reminders • OT training Schools Finance Healthy Aids and Leisure and Meeting and Guest courses Safety Transport and Cafe living adaptations connections consultation agency training benefits education
  9. 9. Zone type The demand Services provided Enabling materials and Organisations agencies requirements supportedSafety Insert the data • Hate crime • Examples of Dorset police reporting alarms Dorset Fire andKeeping people safe and here to support • Community alarmssecure, providing the demand • Demonstration rescue service • Firearmsconfidential reporting units Social servicesand access to support • ICEagencies • Crime prevention • Fire GPs • Road safety extinguishers NHS • Trading standards • TV/DVD NSPCC • Safe places • Contact Safer • Personal safety information neighbourhood • Distraction burglary • Leaflets teams prevention • Direct phones Victim support • Help and care to police and • Mobile phone trading • Crimestoppers standards • Neighbourhood • Book visits to watch • Check the trade streetwise • ChildLine • Book visits to fire safety centre • Meeting chairs and table Schools Finance Healthy Aids and Leisure and Meeting and Guest courses Safety Transport and Cafe living adaptations connections consultation agency training benefits education
  10. 10. Zone type The demand Services provided Enabling materials and Organisations agencies requirements supported Insert the data • Blue badge • InformationTransport scheme leafletsHelping people live here to support • Community • Table chairs deskindependently, having theability and accessing the demand transport • DVD TV displayservices through the • Shop mobility • Examples oftransport network, and • Accessible bus adaptations foraccessing transportation services vehiclesservices • Concessions • How-to guides • Motability • Vehicle adaptations • Accessing trains • Accessing ferries • Going on holiday • Using taxis • Private hire • Volunteer driving scheme • Local authority transport schemes • Getting to hospital Schools Finance Healthy Aids and Leisure and Meeting and Guest courses Safety Transport and Cafe living adaptations connections consultation agency training benefits education
  11. 11. Zone type The demand Services provided Enabling materials and Organisations agencies requirements supported Insert the data • Clubs • InformationLeisure and leaflets here to support • Associationsconnections • Leisure centres • Table chairs deskIdentifying leisure the demand • DVD TV display • Sporting • Of work carriedactivities and groups andpeer groups, helping facilities out by the clubspeople to access these by • Arts • Information onraising the level of • Crafts how to join clubsawareness and providing and associations,confidence • Venue hire (also bookable • Meeting room through the hire service desk) • Restaurants • Luncheon clubs • Horticulture • Rambling • Social networking • Computing • Meeting like- minded people • Companionship • befriending Schools Finance Healthy Aids and Leisure and Meeting and Guest courses Safety Transport and Cafe living adaptations connections consultation agency training benefits education
  12. 12. Zone type The demand Services provided Enabling materials and Organisations agencies requirements supported Insert the data • Information on • InformationFinance and benefits leaflets here to supportbenefits • Benefit reviews • Table chairs deskProviding information on the demand • Support to • DVD TV displaybenefits, providing complete forms • ITpractical assistance in the and applicationscompletion of benefit • Appeal supportapplications and appeals, • Representationproviding access to but advocacy appealsnot giving, financial • How to budgetadvice. • Debt counselling • Citizens advice bureau • Credit unions • Information on how to find an independent financial adviser • Information on regulatory and compliance organisations Schools Finance Healthy Aids and Leisure and Meeting and Guest courses Safety Transport and Cafe living adaptations connections consultation agency training benefits education
  13. 13. Zone type The demand Services provided Enabling materials and Organisations agencies requirements supported Insert the data • A range of services • To be agreedMeeting and provided based on here to supportconsultation need and demand.Flexible areas to allow for the demand These meetingmeetings and for consultationconsultation by rooms will beprofessionals and equipped to allowvoluntary groups. These for a wide range ofare bookable through the services to becentre. delivered at the centre based on customer demand and need. Schools Finance Healthy Aids and Leisure and Meeting and Guest courses Safety Transport and Cafe living adaptations connections consultation agency training benefits education
  14. 14. Zone type The demand Services provided Enabling materials and Organisations agencies requirements supported Insert the data • A flexible room • To be agreedGuest agency that is bothProviding a venue for the here to support scalable andstatutory, voluntary andcharitable sector to the demand changeable tooperate on an as needed allow agencies tobasis to deliver services in book and use toline with the objectives of focus on short-the centre term issues or to provide additional capacity in the community Schools Finance Healthy Aids and Leisure and Meeting and Guest courses Safety Transport and Cafe living adaptations connections consultation agency training benefits education
  15. 15. Zone type The demand Services provided Enabling materials and Organisations agencies requirements supported Insert the data • Employment • To be agreedSkills careers opportunities here to supporttraining and • Employment law the demand (DDA)education • ApprenticeshipsProviding advice • Training coursesinformation practical • Educationalassistance on accessing coursescareers training • Educationalopportunities and supporteducation • Needs assessments • Learning adaptive tools • Vocational training Schools Finance Healthy Aids and Leisure and Meeting and Guest courses Safety Transport and Cafe living adaptations connections consultation agency training benefits education
  16. 16. Zone type The demand Services provided Enabling materials and Organisations agencies requirements supported Insert the data • Hot drink • To be agreedThe cafe dispensers (pay)An informative friendly here to support • Vending machinesenvironment for daytimerefreshments or to be the demand • Cold water supplybooked by an • Relaxation areaorganisation on an as with comfortableneeds basis to provide a chairsvenue to meet • Kitchen can be booked in advance to complement the room to enable the facility to be used by groups and organisations on as and when needed basis to support meeting, networking, peer support, advocacy and training Schools Finance Healthy Aids and Leisure and Meeting and Guest courses Safety Transport and Cafe living adaptations connections consultation agency training benefits education

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