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  2. 2.  NetServe365 will deliver a complete range of managed services, hosting options and consulting services 24 hours a day, every day of the year from our NOC in Pittsburgh, PA. We will continuously evolve our technologies and operational efficiencies so that our partners and customers experience results that are clearly far superior to our competitors. We will always remember that our job is to deliver on every promise, every time because we know who we work for - our partners and customers who put their trust in usMission Statement
  3. 3.  Cut Costs, Increase Efficiencies At NetServe365, we deliver professional, reliable and cost-effective managed services support for exactly what you need, when and where you need it. Beginning with our comprehensive view of your entire environment through executing the procedures you task us to perform, NetServe365 makes you as proactive as possible. You decide, we provide; we can collaborate in evaluation and decision-making to whatever depth you request, but when it’s time to execute, our job is to make the plan work as effectively as possible every time. You choose the right fit from the three service levels for each device in your environment: Validated Alerting—Provides visibility to a broad range of monitoring points in every level of the OSI model Standard Management—Validated alerting plus patch and update management, event and syslog correlation, backup verification, incident isolation, vpn monitoring Advanced Management—Standard Management plus incident remediation, performance monitoring /tuning, backup management We work with you to take maximum advantage of the flexibility built into our managed services support and can also provide 24x7 help desk support. Our objective is to make the process as proactive as possible. Ten years’ experience with hundreds of networks and tens of thousands of devices gives NetServe365 a deeper understanding of tolerances, log file analysis and literally hundreds of other indications. This, coupled with our own proprietary monitoring process, presents us with the ability to discover, correlate and remediate the vast majority of issues well before they impact your network. We are completely visible and accountable to you. You have access to NetView, our monitoring and management system (screenshot shown above) as well as our ticket tracking platforms to whatever depth you think necessary. You can run hundreds of reports anytime to view performance metrics, security incidents and dozens of other business/IT functions. Your Technical Account Manager will review key reports with you on a monthly basis so that you are continually updated on system performance and improvements.Managed Services
  4. 4.  Get the Most from Your Technology You can count on our professional, experienced team to plan, implement, and support many emerging technology services. Whether it be virtual services, custom application integration or development, our services are designed to make your company more efficient, ease administration of your technology, and deliver a true ROI. We take the time to understand your existing environment, and use our knowledge of industry trends, real world experience, and knowledge of the latest technology to keep you competitive in this ever changing landscape. NetServe365 can assist with the following: · Microsoft Technologies–Assist through planning, procurement, implementation of any Microsoft services · Networking–Count on our experienced engineers for the most cost-effective delivery of voice over IP (VoIP), video-conferencing, video streaming, document management, and much more · Virtualization–Full assistance from planning to implementation · Security–Third-party audit and remediation services to obtain compliance and close the gaps in the networks security shield · Vendors–Full assistance and procurement for a number of vendorsConsulting
  5. 5.  · Data Center–Rack space and power in a SAS-70 Type II compliant state-of- the-art facility available in 1 U increments at very reasonable costs · Colocation–Data Center Services plus NetServe365’s firewall protection and management coupled with managed and secure internet connectivity · Private Cloud–All of the advantages of a cloud platform without giving up ownership. You own the virtual server; hold all the licenses for VMWare, OS and applications and you know exactly where your data resides. Private Cloud gives you complete freedom of movement while still providing NetServe365’s total cloud support. Your capital outlay is also minimized; you don’t need to buy, host or manage any hardware. · Classic Cloud–Complete application delivery to your end users from NetServe365’s Data Center; you have no upfront capital expenses and no worries about services delivery. NetServe365’s team of professional NOC engineers make sure that your end user experience is the best possible quality at all times. · Hosted Exchange–Also comes in two versions; Private and Conventional. With Private Hosted Exchange you get your own instance of exchange along with an information store dedicated to you. The Conventional version saves you money by using a shared exchange server and information store (but we guarantee that only you and your end users will have access to your email). Both versions scrub away spam, viruses and all forms of malware so that your end users get all their business email and only their business email. · Hosted Anti-Spam–We route your email through NetServe365’s anti-you-name-it filter and deliver completely scrubbed email to your server. Your end users get all of their business mail with none of the junk - cost effectively and with no upfront capital expense.Services