PCMA Creating a Winning Culture

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PCMACL breakout session

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PCMA Creating a Winning Culture

  1. 1. Creating A Winning Culture
  2. 2. I will not waste one minute of your time… • I have a ton to cover and I will go pretty fast. • Please take lots of notes, think/work hard and feel free to ask questions or give comments at ANY time. • I am happy to answer any of your questions, offer advice and recommend books at any time after this session. • John@JohnSpence.com The slides are already posted at: www.SlideShare.net/johnspence
  3. 3. Competitive Differentiators???
  4. 4. People + Relationships
  5. 5. 23,000,000 74%
  6. 6. You MUST have engaged people!!!!
  7. 7. Great Places to Work Study
  8. 8. Ten Elements of a Winning Culture 1 - 10 1. People enjoy the work they do and the people they work with. 2. People take pride in the work they do and the company they work for. 3. There are high levels of engagement, connection, camaraderie and a community of caring. 4. There is a culture of fairness, respect, trust, inclusiveness and teamwork. 5. The leaders walk the talk, live the values and communicate a clear vision and strategy for growth. 6. Lots of open, honest, robust and transparent communication across the entire organization. 7. The company invests back in employees; there is a commitment to learning, coaching and development. 8. There is a bias for action, employees have an ownership mentality and always strive to give their personal best. 9. There is high accountability and a strong focus on delivering the desired results. 10. There is ample recognition and rewards and mediocrity is not tolerated.
  9. 9. 1,300,000 interviews: Basic 4 + 1 Wow – No Surprises - Celebrate
  10. 10. Key Elements of a High Performance Team • • • • • • Direction – vivid, clear, inspiring --- shared Measurements – specific, observable, focused C ompetence – very good at what they do C ommunication – open, honest, courageous Mutual Accountability – all team members D iscipline – do this every day
  11. 11. 10 Key Team Competencies: 1. Setting clear, specific and measurable goals. 2. Making assignments extremely clear and ensuring required competence. 3. Establishing accountability for high performance across the entire team. 4. Running effective team meetings. 5. Building strong levels of trust. 6. Establishing open, honest and frank communications. 7. Managing conflict effectively. 8. Creating mutual respect and collaboration. 9. Encouraging risk-taking and innovation. 10. Engaging in ongoing team building activities . 1 - 10
  12. 12. Key Drivers of Business Success Financial Performance Global study: 16 countries 29 companies 139 offices 5,589 respondents CR=104.12 Quality P&S & Customer Relationship T olerate N othing L ess CR= .404 CR=.277 Employee Satisfaction CR=.275 CR=.249 Empowerment CR=.285 Long-term Orientation From: Practice What You Preach by Maister CR=.371 CR=.334 CR=.280 CR=.365 Enthusiasm, Commitment, Respect Coaching High Standards CR=.191 Training & Development CR=.247 Fair Compensation
  13. 13. Keys to Changing the Culture Irresistible case for change Communicate a vision of new future Sense of urgency Guiding coalition Plan for small wins Empower others Institutionalize the change
  14. 14. Based on what we have covered… What are THREEspecific action steps you can take that would have a significant positive effect on your organization?
  15. 15. THANK YOU If you have any questions at all please do not hesitate to send a note or call. My email address is: john@johnspence.com PLEASE connect with me on LinkedIn Also, you might find value in the ideas I share in my blog. You can sign up for it at: www.blog.johnspence.com Lastly, these slides have already been uploaded to: www.slideshare.net/johnspence

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