Building a Winning Culture
in the NEW Normal?
Kuala Lumpur
Oct 6th 2011
For those who are prepared…For those who
are
prepared…
…chaos brings opportunity
• The willingness… even
enthusiasm… to change
EVERYTHING combined
with the wisdom to
understand what must
NEVER be changed.
The Key To Success in the
New Normal…
•Nimbleocity
•Nim-bo-licous
Anyone who tells you they
enjoy change… should seek
immediate professional help.
Emotional Response to Perceived Negative Change
Stability
Immobilization
Denial
Anger
Bargaining
Depression
Testing
Accept...
Managing Positive Responses to Change
Uninformed
Optimism
Informed
Pessimism
Hopeful
Realism
Informed
Optimism
Completion
...
Here is the KEY message…
You MUST work together
to make this successful
(T + C + ECF) x DE = Success
1,300,000 interviews:
Basic 4 + 1
Page 8
Brand New from HBR
• Individual differences are nurtured.
• Information is not suppressed or spun.
• The company adds valu...
Extreme
Customer
Focus
Extreme Customer Focus
VOC
Moments Of Truth
Page 8
Accountability
1. 100% Clarity + Authority
2. 100% Agreement
3. Track & Post
4. Coach / Mentor / Train
5. Reward / Punishm...
F D A
Summary
• Change is inevitable.
• Embrace change and competition with a sense
of urgency.
• You work in a great company, w...
THANK YOU
If you have any questions at all please do not hesitate to send a note or call.
My email address is: john@johnsp...
PCA winning cullture keynote 7.13
PCA winning cullture keynote 7.13
PCA winning cullture keynote 7.13
PCA winning cullture keynote 7.13
PCA winning cullture keynote 7.13
PCA winning cullture keynote 7.13
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PCA winning cullture keynote 7.13

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PCA winning cullture keynote 7.13

  1. 1. Building a Winning Culture in the NEW Normal?
  2. 2. Kuala Lumpur Oct 6th 2011
  3. 3. For those who are prepared…For those who are prepared… …chaos brings opportunity
  4. 4. • The willingness… even enthusiasm… to change EVERYTHING combined with the wisdom to understand what must NEVER be changed.
  5. 5. The Key To Success in the New Normal… •Nimbleocity •Nim-bo-licous
  6. 6. Anyone who tells you they enjoy change… should seek immediate professional help.
  7. 7. Emotional Response to Perceived Negative Change Stability Immobilization Denial Anger Bargaining Depression Testing Acceptance Time Passive Active EmotionalResponse
  8. 8. Managing Positive Responses to Change Uninformed Optimism Informed Pessimism Hopeful Realism Informed Optimism Completion Checking Out TIME PESSIMISM
  9. 9. Here is the KEY message… You MUST work together to make this successful
  10. 10. (T + C + ECF) x DE = Success
  11. 11. 1,300,000 interviews: Basic 4 + 1 Page 8
  12. 12. Brand New from HBR • Individual differences are nurtured. • Information is not suppressed or spun. • The company adds value to employees rather than merely extracting it from them. • The organization stands for something meaningful. • The work itself is intrinsically rewarding. • There are no stupid rules.
  13. 13. Extreme Customer Focus
  14. 14. Extreme Customer Focus VOC
  15. 15. Moments Of Truth Page 8
  16. 16. Accountability 1. 100% Clarity + Authority 2. 100% Agreement 3. Track & Post 4. Coach / Mentor / Train 5. Reward / Punishment Page 4
  17. 17. F D A
  18. 18. Summary • Change is inevitable. • Embrace change and competition with a sense of urgency. • You work in a great company, with world class products and superior education. • You MUST work together to win in the marketplace. • Own the VOC • Flawlessly deliver on the MOT. • Focus + Discipline x Action
  19. 19. THANK YOU If you have any questions at all please do not hesitate to send a note or call. My email address is: john@johnspence.com PLEASE connect with me on LinkedIn Also, you might find value in the ideas I share in my blog. You can sign up for it at: www.blog.johnspence.com Lastly, these slides have already been uploaded to: www.slideshare.net/johnspence

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