NSBA Change and the New Normal New Orleans April 5, 2014

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NSBA Change and the New Normal New Orleans April 5, 2014

  1. 1. The NEW Normal?
  2. 2. Kuala Lumpur Oct 6th 2011
  3. 3. Change Process C / NC 4
  4. 4. What are some of the things you simply CANNOT change?
  5. 5. For those who are prepared…For those who are prepared… …chaos brings opportunity
  6. 6. • The willingness… even enthusiasm… to change EVERYTHING combined with the wisdom to understand what must NEVER be changed.
  7. 7. The Key To Success in the New Normal… •Nimbleocity •Nim-bo-licous
  8. 8. Anyone who tells you they enjoy change… should seek immediate professional help.
  9. 9. Emotional Response to Perceived Negative Change Stability Immobilization Denial Anger Bargaining Depression Testing Acceptance Time Passive Active EmotionalResponse
  10. 10. Managing Positive Responses to Change Uninformed Optimism Informed Pessimism Hopeful Realism Informed Optimism Completion Checking Out TIME PESSIMISM
  11. 11. Build an irresistible case for change
  12. 12. Create a clear vision for successful change and communicate it relentlessly
  13. 13. Create a strong sense of urgency
  14. 14. Form a powerful guiding coalition
  15. 15. Plan for and celebrate small wins
  16. 16. Empower others to act
  17. 17. Institutionalize the change
  18. 18. Four antidotes to change resistance 1. Bring people face-to-face with the external pressures to change. 2. Engage change “zealots.” 3. Manage feelings & emotions. 4. Support the change with new tools, systems and training.
  19. 19. Here is the KEY message… You MUST work together to make this successful
  20. 20. If you have any questions at all please do not hesitate to send a note or call. My email address is: john@johnspence.com My twitter address is: @awesomelysimple *** Please connect with me on LinkedIn *** Also, you might find value in the ideas I share in my blog. You can sign up for it at: www.blog.johnspence.com Lastly, these slides have already been uploaded to: www.slideshare.net/johnspence

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