Because there is no way in the world that I can know as much about your business as you do, many of my suggestions and ideas I present will be somewhat generic, which means it is up to YOU to take the ideas I present and figure out how to make them work in your company, in your specific market, with your customers, with your employees. If you will continually ask the three questions above every time I put up a slide, there is a good chance that you will uncover something that will help your business significantly.
Vertifi - Association of Credit Union Senior Executives
Understanding the Pattern of Business Success
This is a very special workshop
• I have a ton to cover and I will go pretty fast.
• 80% is in the book.
• Please take notes and ask questions.
• I am happy to answer any of your questions, offer
advice and recommend books at any time.
• Work very hard… take this seriously.
The slides are already posted at:
Most people are so
busy working IN
their business thatthey do not take any
time to work ON
What does this mean to me?
How can I use this idea?
What can I do right away?
Do you have a clearly focused and
well-communicated vision and strategy for growth?
Effective Strategy =
Valued Differentiation x Execution
Five Foundations of
Disciplined Execution 2
The Four – I’s
How to avoid the Four I’s 1-10
• Aggressive external market focus.
• Aggressive customer focus.
• Keep the “Main Things” the main things.
• Bullish on knowledge sharing and learning.
• Teamwork is mandatory – not optional.
• Passion and commitment at all levels.
• Foster a healthy paranoia.
• Revel in change. 2
• The willingness… even
enthusiasm… to change
combined with the
wisdom to understand
what must NEVER be
The Key To Success in the New Normal…
To get the most from our session
It is absolutely critical that you be
brutally honest with yourself today.
So let's get started with
a little self-test…
Leonardo da Vinci
The Toyota Way 1-10
• Challenging Vision
– We form a long-term vision, meeting challenges with courage and
creativity to realize our dreams.
– We improve our business operations continuously, always driving for
innovation and evolution.
• Genchi Genbutsu
– We go to the source to find the facts to make correct decisions, build
consensus, and achieve our goals at our best speed.
• Respect, Challenge and Help your People and Suppliers
– We respect others, make every effort to understand each other, take
responsibility and do our best to build mutual trust.
– We stimulate personal and professional growth, share the opportunities
of development, and maximize individual and team performance.
Twice weekly surveys for five years of 2,000+ senior
managers and executives at:
• Morgan Stanley
• American Express
• Bank of America
• Borders 10
Keys to effective management…
• Communicate clearly
• Force the hard decisions
• Focus on results
• Remain flexible to change
• Prove your value to the customer
• Force collaboration
• Rigorous but not ruthless…
1 - 10
From: Think Big – Act Small by Jennings
The Evergreen Project
10 year study of 160 top companies
40 distinct industries
200 management practices
Winners, climbers, tumblers, losers
Winners had an average Total Return to Shareholders of 945%...
The Losers only averaged a TRS of 62%
From: What (really) Works by Joyce, Nohria, Roberson
The Four Primary Practices:
1. A sharply focused, clearly communicated and
well-understood strategy for growth.
2. Flawless operational execution that
consistently delivers the value proposition.
3. A performance-oriented culture that does not
4. A fast, flexible, flat organization that reduces
bureaucracy and simplifies work.
• Talent = find and keep the best people.
• Key leaders show commitment and
enthusiasm for the business.
• Embrace strategic innovation.
• Master the power of partnerships.
Score yourself on the 1–10 scale for all eight practices on page 10
What Inhibits Execution?
National Survey of 4,000 Senior Executives
4. Inability to work together (21%)
3. Company culture (23%)
2. Economic climate (29%)
1. Holding onto the past /
unwillingness to CHANGE (35%)
In other words…
• In order to succeed you
need a high-performance
team that embraces a
strong culture of
disciplined execution and
accountability while being
nimble, agile and adaptable
to changes in the
Disciplined Execution Clear Vision
Reward / Punish
1 - 10
• Go back and look at all of your audits.
• Where were your low scores, where were your high
scores – what is the pattern?
• Look over your notes – what were the key themes?
What are the most important ideas?
• Answers all the questions on pages 12 - 14
• Put in as much detail as possible.
• Be very honest with yourself.
• Think in terms of Actions and Outcomes.
If you have any questions at all please do not hesitate to send a note or call.
My email address is: firstname.lastname@example.org
My twitter address is: @awesomelysimple
*** Please connect with me on LinkedIn ***
Also, you might find value in the ideas I share in my blog. You can sign up for it at:
Lastly, these slides have already been uploaded to: