MDCE With Change (Sometimes) Comes Opportunity

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MDCE With Change (Sometimes) Comes Opportunity

  1. 1. Excellence in the New Normal With Change (Sometimes) Comes Opportunity
  2. 2. Kuala Lumpur Oct 6th 2011 Excellence in the New Normal
  3. 3. Excellence in the New Normal
  4. 4. Excellence in the New Normal
  5. 5. Excellence in the New Normal
  6. 6. Control / NO Control Excellence in the New Normal
  7. 7. For those who who are prepared… For those are prepared… Excellence in the New Normal …chaos brings opportunity
  8. 8. Excellence in the New Normal
  9. 9. Excellence in the New Normal • The willingness… even enthusiasm… to change EVERYTHING combined with the wisdom to understand what must NEVER be changed.
  10. 10. The Key To Success in the New Normal… Excellence in the New Normal •Nimbleocity •Nim-bo-licious
  11. 11. Excellence in the New Normal Anyone who tells you they enjoy change… should seek immediate professional help.
  12. 12. Emotional Response to Perceived Negative Change Active Anger Emotional Response Bargaining Acceptance Excellence Stability in the New Normal Denial Immobilization Testing Depression Passive Time
  13. 13. PESSIMISM Managing Positive Responses to Change Excellence in the New Normal Informed Pessimism Hopeful Realism Checking Out Uninformed Optimism Informed Optimism Completion TIME
  14. 14. Excellence in the New Normal 8 Steps to the Change Process
  15. 15. Build an irresistible case for change Excellence in the New Normal
  16. 16. Create a strong sense of urgency Excellence in the New Normal
  17. 17. Excellence in the New Normal Form a powerful guiding coalition
  18. 18. Create a clear vision for successful change and communicate it relentlessly Excellence in the New Normal
  19. 19. Empower others to act Excellence in the New Normal
  20. 20. Plan for and celebrate small wins Excellence in the New Normal
  21. 21. Institutionalize the change Excellence in the New Normal
  22. 22. Four antidotes to change resistance 1. Bring people face-to-face with the external pressures to change. 2. Engage change “zealots.” 3. Manage feelings & emotions. Excellence in the New Normal 4. Support the change with new tools, systems and training.
  23. 23. Excellence in the New Normal
  24. 24. If you have any questions at all please do not hesitate to send a note or call. My email address is: john@johnspence.com Excellence in the New Normal My twitter address is: @awesomelysimple *** Please connect with me on LinkedIn *** Also, you might find value in the ideas I share in my blog. You can sign up for it at: www.blog.johnspence.com Lastly, these slides have already been uploaded to: www.slideshare.net/johnspence

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