HRFL10 Leader of the Future


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***Updated*** HRFL10 = Master Class: "Leader o fthe Future" by John Spence

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HRFL10 Leader of the Future

  1. 1. How to Build, Lead and Sustain a High Performance Team The Leader of the Future
  2. 2. Our Goal for today… <ul><li>Share with you a wealth of valuable information on leadership and high performance teams. </li></ul><ul><li>This information has been gleaned from leading research, benchmarking studies, executive surveys and interviews at more than 3,000 top organizations. </li></ul><ul><li>Your challenge is to look for the big ideas you can take and implement right away. </li></ul><ul><li>Take lots of notes – but I will give you all of the slides. </li></ul>
  3. 5. <ul><li>74% </li></ul><ul><li>88% </li></ul><ul><li>300% </li></ul><ul><li>$86,000,000 </li></ul><ul><li>20% 4+ 39% </li></ul>
  4. 6. <ul><li>Credible </li></ul><ul><li>Respectful </li></ul><ul><li>Approachable </li></ul><ul><li>Highly Professional </li></ul><ul><li>Team Player </li></ul>
  5. 7. 1. Credibility <ul><li>Complete honesty and transparency </li></ul><ul><li>Impeccable integrity </li></ul><ul><li>Knows how to do their job well </li></ul><ul><li>A compelling vision for the future </li></ul><ul><li>Passion and excitement </li></ul>
  6. 8. 2. Respectful <ul><li>Open to the ideas of others </li></ul><ul><li>Treats people with dignity </li></ul><ul><li>Treats people fairly </li></ul><ul><li>Creates a winning culture… </li></ul>
  7. 9. Culture Counts <ul><li>Fun </li></ul><ul><li>Family </li></ul><ul><li>Friends </li></ul><ul><li>Fair </li></ul><ul><li>Freedom </li></ul><ul><li>Pride </li></ul><ul><li>Praise </li></ul><ul><li>Meaning </li></ul><ul><li>Accomplishment </li></ul>
  8. 10. <ul><li>The number one factor in increasing the level of highly satisfied and engaged CUSTOMERS in your business is… </li></ul>The level of highly satisfied and engaged EMPLOYEES in your business.
  9. 11. Highly satisfied and engaged employees can drive as much as a 189% increase in profitability!
  10. 12. The Six Universal Drivers of Engagement <ul><li>Caring, competent, and engaging leaders. </li></ul><ul><li>Effective managers who keep employees aligned and engaged. </li></ul><ul><li>Effective teamwork at ALL levels. </li></ul><ul><li>Job enrichment and professional growth. </li></ul><ul><li>Valuing employee contributions. </li></ul><ul><li>Concern for employee well being . </li></ul>
  11. 13. 3. Approachable <ul><li>Genuine </li></ul><ul><li>Appreciative </li></ul><ul><li>Great communicator </li></ul><ul><li>IQ + EQ </li></ul>
  12. 14. The 5 Components of EQ at Work <ul><li>Motivation </li></ul><ul><li>Empathy </li></ul><ul><li>Social Skill </li></ul><ul><li>Self-Awareness </li></ul><ul><li>Self-Regulation </li></ul>
  13. 15. SMART Communications Dialogue Avoid Attack Weisman Consulting
  14. 16. Source Credibility <ul><li>C x R x I </li></ul><ul><li>SO </li></ul>= Trust
  15. 17. 4. Highly Professional <ul><li>Impressive Talent </li></ul><ul><li>100% Ethical </li></ul><ul><li>Highly Self-Aware </li></ul><ul><li>Always Learning & Improving </li></ul><ul><li>Creative and Innovative </li></ul>
  16. 18. 5. Great Team Player
  17. 19. What does it take to be a valued member of a team? Develop and display competence. Follow through on commitments. Be reliable – keep your promises. Stand behind the team and its people. Be enjoyable to work with. Be passionate about your work. Be customer focused. Communicate and keep everyone informed. Help the other members of the team. Help members of other teams. Share ideas, information and credit. Hold yourself 100% accountable.
  18. 20. Why a great leader needs to be an expert at collaboration and teamwork: <ul><li>You cannot succeed alone. </li></ul><ul><li>You need a team of the brightest people you can possibly find to help you. </li></ul><ul><li>You need to help the team work extremely well together. </li></ul><ul><li>You need the team to support you with enthusiasm, respect and trust. </li></ul><ul><li>But don’t take my word for it… </li></ul>
  19. 21. Anne Mulcahy CEO of Xerox and the third most powerful woman in the world! <ul><li>Build a network of great relationships with people who want to see you succeed. </li></ul><ul><li>You don’t have all of the answers, so ask for help, advice and feedback from the smartest people you can find. </li></ul><ul><li>Learn to be a learner. </li></ul><ul><li>Listen intently to your employees and to your customers. </li></ul>
  20. 22. Let’s take a close look at what some of the top thought leaders in the world have to say about teams…
  21. 23. A Vivid Shared Vision
  22. 24. Clear Measurable Goals
  23. 25. Competence + Diversity
  24. 26. Trust
  25. 27. <ul><li>D </li></ul><ul><li>M </li></ul><ul><li>C </li></ul><ul><li>C </li></ul><ul><li>M </li></ul><ul><li>D </li></ul>irection – vivid, clear, inspiring --- shared easurements – specific, observable, binary ompetence – very good at what they do ommunication – open, honest, courageous utual Accountability – all team members iscipline – do this every day
  26. 28. 11 Key Team Competencies: <ul><li>Setting clear, specific and measurable goals. </li></ul><ul><li>Making assignments extremely clear and ensuring required competence. </li></ul><ul><li>Using effective decision making processes within the team. </li></ul><ul><li>Establishing accountability for high performance across the entire team. </li></ul><ul><li>Running effective team meetings. </li></ul><ul><li>Building strong levels of trust. </li></ul><ul><li>Establishing open, honest and frank communications. </li></ul><ul><li>Managing conflict effectively. </li></ul><ul><li>Creating mutual respect and collaboration. </li></ul><ul><li>Encouraging risk-taking and innovation. </li></ul><ul><li>Engaging in ongoing team building activities. </li></ul>
  27. 30. Competence Respect Distrust Affection TRUST HIGH LOW LOW HIGH Concern
  28. 31. I am good at what I do… And I do it because I care about you!
  29. 32. <ul><li>Character </li></ul><ul><li>Courage </li></ul><ul><li>Communication </li></ul><ul><li>Collaboration </li></ul><ul><li>Compassion </li></ul><ul><li>Contribution </li></ul>
  30. 34. Workshop
  31. 35. If you have any questions at all please do not hesitate to send a note or call. My email address is: Also, you might find value in the ideas I share in my blog: Lastly, these slides have already been uploaded to: Tweet it up!