“Talent winsgames, butteamwork andintelligence winschampionships.”Michael Jordan
What does it take to be a valued member of a team?Develop and display competence.Follow through on commitments.Deliver required results.Ensure your actions are consistent with your word.Stand behind the team and its people.Be enjoyable to work with.Be passionate about your work and those you serve.Communicate and keep everyone informed.Help the other members of the team.Help members of other teams.Share ideas, information and credit.Hold yourself 100% accountable.
HUGE data set…• 600,000 employees at 500 companies.• 6,800 senior executives.• 900 books and academic articles.• 30 CEOs of Fortune 500.From: Beyond Performance by Keller and Price
Nine Elements of Organizational HealthDirection Leadership CultureAccountabilityCoordination& ControlCapabilitiesMotivationCustomerFocusInnovationFrom: Beyond Performance by Keller and Price
Key attributes of winningcultures• High aspirations and a desire to win• Extreme customer focus• A “think like owners” attitude• Bias to action• Individuals who team• Passion and energyBain & Company1 - 105
EngagedEnabledEnergizedAttachment to thecompany andwillingness to giveextra effort.A work environmentthat supportsproductivity andperformance.Individualphysical, social andemotional well-beingat work.“All In” by Gostick and Elton
1,300,000 interviews: Basic 4 + 1From: The Orange Revolution by Gostick and Elton1 - 10GoalSettingTrustAccountability CommunicationsRecognition
• D• M• C• C• M• Direction – vivid, clear, inspiring --- sharedeasurements – specific, observable, focusedompetence – very good at what they doommunication – open, honest, courageousutual Accountability – all team membersiscipline – do this every day
To create a highlyaccountable culture…• Communicate clearly and relentlessly.• Set agreed-upon and highly specific metrics.• Focus on results – not personalities.• Force collaboration – teamwork is mandatorynot optional.• Question all activities that don’t contribute tothe company’s overall strategic goals.• Make sure that everyone in the organization –from top to bottom – focuses on accountability.
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