CSDA 6.14 keynote Awesomely Simple


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John Spence keynote on business success and leadership

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CSDA 6.14 keynote Awesomely Simple

  1. 1. Making the very complex… Awesomely Simple
  2. 2. For those who are prepared…For those who are prepared… …chaos brings opportunity
  3. 3. • The willingness… even enthusiasm… to change EVERYTHING combined with the wisdom to understand what must NEVER be changed.
  4. 4. The Key To Success in the New Normal… •Nimbleocity •Nim-bo-licous
  5. 5. The Pattern of Business Success
  6. 6. (T + C + ECF) x DE = Success
  7. 7. Talent Talent + Culture
  8. 8. The level of highly satisfied and engaged EMPLOYEES in your business! The number one factor in increasing the level of highly satisfied and engaged CLIENTS in your business is…
  9. 9. 1,300,000 interviews: Basic 4 + 1 1- 10 Orange Revolution and All In – Gostick and Elton
  10. 10. Accountability 1. 100% Clarity + Authority 2. 100% Agreement 3. Track & Post 4. Coach, mentor, train 5. Reward / Punishment
  11. 11. The Four Pieces of Paper…
  12. 12. What does it take to be a valued member of a team? Develop and display competence. Follow through on commitments. Deliver required results. Ensure your actions are consistent with your word. Stand behind the team and its people. Be enjoyable to work with. Be passionate about your work and those you serve. Communicate and keep everyone informed. Help the other members of the team. Help members of other teams. Share ideas, information and credit. Hold yourself 100% accountable.
  13. 13. • Lack of TRUST • Lack of candor • Lack of commitment • Lack of accountability • Lack of results
  14. 14. John Spence High Performance Team Model • D • M • C • C • M • D irection – vivid, clear, inspiring --- shared easurements – specific, observable, focused ompetence – very good at what they do ommunication – open, honest, courageous utual Accountability – all team members iscipline – do this every day
  15. 15. Extreme Customer Focus
  16. 16. Web of Value: VOC + MOT + WOM
  17. 17. Extreme Customer Focus VOC
  18. 18. How many ways to you listen?
  19. 19. Moments Of Truth
  20. 20. WOM = Your BEST form of advertising! 78.9% 23.4%
  21. 21. 43% - 74% of purchasing decision = WOM/T
  22. 22. You MUST have a WOM Referral System Know Like Trust Try Buy Repeat Identify Ideal Member Refer Ideal Member From John Jantsch: The Referral Engine
  23. 23. The Four Primary Practices: 1. A sharply focused, clearly communicated and well- understood strategy for growth. 2. Flawless operational execution that consistently delivers the value proposition. 3. A performance-oriented culture that does not tolerate mediocrity. 4. A fast, flexible, flat organization that reduces bureaucracy and simplifies work.
  24. 24. High Potential / High Performance Abbott, GE, Merrill Lynch, Microsoft, IBM, Apple, State Farm, Mayo Clinic
  25. 25. The Seven C’s of Leadership 1. Character 2. Courage 3. Communication 4. Collaboration 5. Competency 6. Compassion 7. Contribution
  26. 26. Character
  27. 27. The Leadership Challenge by Kouzes and Posner
  28. 28. I want a leader who will:  Tell me the TRUTH.  Has a clear vision for where we are going.  Has the skills to get us there successfully.  And is excited about going with me.
  30. 30. To be… Vulnerable
  31. 31. Ask GREAT questions… Communications and LISTEN!
  32. 32. SMART Communications Shared Meaning AuthenticityRespect Trust Dialogue Avoid Attack
  33. 33. Competence RespectDis-trust Affection TRUST HIGH LOW LOW HIGH Concern The 4 Cs of TRUST
  34. 34. “I am good at what I do… and I do it because I care about you.”
  35. 35. Collaboration
  36. 36. Anne Mulcahy CEO of Xerox and the third most powerful woman in the world! 1. Build a network of great relationships with people who want to see you succeed. 2. You don’t have all of the answers, so ask for help and advice from the smartest people you can find. 3. Learn to be a learner. 4. Listen intently to your employees and to your customers. Some really great advice…
  37. 37. Competency = a commitment to LL Books Book summaries Audio books Audio book summaries Training DVDs Seminars i-Tunes U Pod casts Blogs TED.com BigThink.com
  38. 38. Focus me Know me Care about me Hear me Help me feel proud Equip me Help me see my value Help me grow Help me see my importance Compassion
  39. 39. Contribution
  40. 40. WITH GREAT POWER COMES GREAT RESPONSIBILITY (remember… they follow YOUR lead!)
  41. 41. THANK YOU If you have any questions at all please do not hesitate to send a note or call. My email address is: john@johnspence.com PLEASE connect with me on LinkedIn Also, you might find value in the ideas I share in my blog. You can sign up for it at: www.blog.johnspence.com Lastly, these slides have already been uploaded to: www.SlideShare.net/johnspence www.slideshare.net/johnspence