Best Practices Institute Slide Deck


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December 16th Best Pratices Institute webinar of Achieving Business Excellence by John Spence

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Best Practices Institute Slide Deck

  1. 1. Achieving Business
  2. 3. <ul><ul><li>Most people are so busy working IN their business that they do not take any time to work ON their business. </li></ul></ul>
  3. 4. Do you have a clearly focused and well-communicated strategy for success? Effective Strategy = Valued Differentiation x Execution
  4. 6. Five Foundations of Effective Strategic Thinking <ul><ul><li>Business Acumen </li></ul></ul><ul><ul><li>Personal Experience </li></ul></ul><ul><ul><li>Pattern Recognition </li></ul></ul><ul><ul><li>Strategic Insight </li></ul></ul><ul><ul><li>Disciplined Execution </li></ul></ul>
  5. 7. The Four – I’s <ul><li>Ignorance </li></ul><ul><li>Inflexibility </li></ul><ul><li>Indifference </li></ul><ul><li>Inconsistency </li></ul>
  6. 8. How to avoid the Four I’s <ul><li>Aggressive external market focus. </li></ul><ul><li>Aggressive customer focus. </li></ul><ul><li>Keep the “Main Things” the main things. </li></ul><ul><li>Bullish on knowledge sharing and learning. </li></ul><ul><li>Passion and commitment at all levels. </li></ul><ul><li>Foster a healthy paranoia. </li></ul><ul><li>Revel in change. </li></ul>
  7. 9. From the CEO of a little 182 billion dollar company… Look, what is strategy but resource allocation? When you strip away all the noise, that’s what it comes down to. Strategy means making clear-cut choices about how to compete. You cannot be everything to everybody, no matter what the size your business or how deep its pockets. You have to figure out what to say “ NO ” to. Jeffrey Immelt
  8. 10. Key Point: Strategy is INTERNAL as well as EXTERNAL
  9. 11. The Six Fundamental Elements of a Successful Organization
  10. 12. Sustainable Competitive Advantage: Hire GREAT talent… Continuous Innovation Extreme Customer Focus
  11. 13. Top high-potential employees… <ul><li>Credible </li></ul><ul><li>Respectful </li></ul><ul><li>Approachable </li></ul><ul><li>Highly Professional </li></ul><ul><li>Team Player </li></ul>
  12. 14. Culture Counts <ul><li>Fun </li></ul><ul><li>Fair </li></ul><ul><li>Family </li></ul><ul><li>Friends </li></ul><ul><li>Freedom </li></ul><ul><li>Pride </li></ul><ul><li>Praise </li></ul><ul><li>Meaning </li></ul>
  13. 15. John Spence Team Model <ul><li>D </li></ul><ul><li>M </li></ul><ul><li>C </li></ul><ul><li>C </li></ul><ul><li>M </li></ul><ul><li>D </li></ul>irection – vivid, clear, inspiring --- shared easurements – specific, observable, focused ompetence – very good at what they do ommunication – open, honest, courageous utual Accountability – all team members iscipline – do this every day
  14. 16. 11 Key Team Competencies: <ul><li>Setting clear, specific and measurable goals. </li></ul><ul><li>Making assignments extremely clear and ensuring required competence. </li></ul><ul><li>Using effective decision making processes within the team. </li></ul><ul><li>Establishing accountability for high performance across the entire team. </li></ul><ul><li>Running effective team meetings. </li></ul><ul><li>Building strong levels of trust. </li></ul><ul><li>Establishing open, honest and frank communications. </li></ul><ul><li>Managing conflict effectively. </li></ul><ul><li>Creating mutual respect and collaboration. </li></ul><ul><li>Encouraging risk-taking and innovation. </li></ul><ul><li>Engaging in ongoing team building activities. </li></ul>
  15. 17. <ul><li>Honesty </li></ul><ul><li>Transparency </li></ul><ul><li>Courage </li></ul><ul><li>Vulnerability </li></ul>The 4 key elements of robust communications
  16. 18. 800+ CEOs of firms between 20 and 400 Million Lack of a clearly communicated Vision Lack of courageous communication Tolerating mediocrity Inability to effectively execute
  17. 19. <ul><li>10 – 15 % </li></ul>
  18. 20. What Inhibits Execution? National Survey of 4,000 Senior Executives <ul><li>4. Inability to work together (21%) </li></ul><ul><li>3. Company culture (23%) </li></ul><ul><li>2. Economic climate (29%) </li></ul><ul><li>1. Holding onto the past / unwillingness to CHANGE (35%) </li></ul>
  19. 21. Where are we going + how will we behave on the way? Focus Differentiation “ No” Stakeholders + guiding collation Vision + Values Strategy Plans Goals / Objectives Tactics / Actions Procedures / Protocols Repeatable Process Clear / consistent / relentless Training + time / money / supplies / people Measure / Track Communicate Transparency Renewal Praise + Celebration and Eliminate Mediocrity
  20. 22. … chaos brings opportunity For those that are prepared…
  21. 23. <ul><li>Strategic thinking takes time… pattern recognition. </li></ul><ul><li>Strategy is internal & external / what NOT to do. </li></ul><ul><li>Six core fundamentals: vision, talent, communication, urgency, execution, customer focus. </li></ul><ul><li>Execution is about repeatable systems and training. </li></ul><ul><li>High performance teams require shared vision + clear metrics. </li></ul>Talent + Culture x Extreme Customer Focus = Success
  22. 24. T HANK Y OU If you have any questions at all please do not hesitate to send a note or call. My email address is: Also, you might find value in the ideas I share in my blog. You can sign up for it at: These slides have already been uploaded to: