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ASMC Business Evaluation Boot Camp 8.12


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Opening keynote for the Apple Specialists Marketing Conference. Chicago 8.12

Published in: Business, Education
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ASMC Business Evaluation Boot Camp 8.12

  1. 1. The Seven C’s of Leadership 1. Character 2. Courage 3. Communication 4. Collaboration 5. Competency 6. Compassion 7. Contribution
  2. 2. Character
  3. 3. The Leadership Challenge by Kouzes and Posner
  4. 4. I want a leader who will:  Tell me the TRUTH.  Has a clear vision for where we are going.  Has the skills to get us there successfully.  And is excited about going with me.
  6. 6. To be… Vulnerable
  7. 7. Communications Ask GREAT questions… and LISTEN!
  8. 8. Collaboration
  9. 9. Competency = a commitment to LL Books Book summaries Audio books Audio book summaries Training DVDs Seminars i-Tunes U Pod casts Blogs
  10. 10. Compassion Focus me Know me Care about me Hear me Help me feel proud Equip me Help me see my value Help me grow Help me see my importance
  11. 11. Gen X Y and C/Z Respect Freedom Life-balance Accomplishment Appreciation Meaning
  12. 12. Contribution
  13. 13. Survey Results 21 completes
  14. 14. Survey Results• Clear vision for growth: 68% NO• Clear and specific performance measures: 68% NO• Open, honest, robust communication: 77% YES• Trust in employees: 81% YES• Sense of urgency: 64% NO• Superb customer focus: 88% YES
  15. 15. Survey Results• Best people: 50/50• Quality products and services: 78% YES• Key leaders are an effective team: 50/50• High levels of accountability: 50/50• We have a dashboard of key metrics: 72% NO• Praise and recognition: 62% YES
  16. 16. Survey Results• Disciplined Execution: 50/50• Optimistic about the future: 80% YES• Committed to the business: 97% YES
  17. 17. Biggest Challenges• Apple Store expansion / competition• Managing change• Accountability / Ownership Mentality• Finding talent• Vision for profitable growth
  18. 18. Apple Store expansion / competition VD x DE = USP
  19. 19. Managing Leading Change !!!! Irresistible Case for Change Guiding Coalition New Processes Support / training Small Wins
  20. 20. AccountabilityVisibility drives Accountability Accountability Drives Engagement Employee Engagement Drives Customer Engagement Talent Customer Retention Customer Service MPS Margin Per Sale
  21. 21. Best Practices: Talent • Create a pipeline of talent into your company. • Hire for attitude – train for skills. • Train people how to interview. • Use team interviewing. • Use a focused competency model. • Use numerous types of testing. • Do a thorough reference check. • Make sure they really want to work for you. • Hire slow“Hiringfast. a core competency! Make – fire Right”
  22. 22. Vision
  23. 23. THANK YOU If you have any questions at all please do not hesitate to send a note or call. My email address is: My twitter address is: @awesomelysimpleAlso, you might find value in the ideas I share in my blog. You can sign up for it at: Lastly, these slides have already been uploaded to: