ASMC Boot Camp wrap-up 8.12

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ASMC Boot Camp wrap-up 8.12

  1. 1. www.slideshare.net/johnspence Wrap-upIdeas… to … ACTION
  2. 2. How SHOULD you spend your time?
  3. 3. How do you REALLY spend your time?
  4. 4. Knowledge Net
  5. 5. Some really great advice… 1. Build a network of great relationships Anne Mulcahy with people who want to see youCEO of Xerox and the third most succeed. powerful woman in the world! 2. You don’t have all of the answers, so ask for help and advice from the smartest people you can find. 3. Learn to be a learner. 4. Listen intently to the people you serve… your employees and your customers.
  6. 6. WorkFlowy…fill it the %@#$ OUT!!
  7. 7. Accountability
  8. 8. Visibility Drives Accountability… Accountability Drives Engagement…Employee Engagement Drives Customer Engagement… Customer Engagement is the # 1 Driver of Revenues
  9. 9. What are the handful ofKEY measures of success?
  10. 10. Customer Retention TalentCustomer Service MPS Margin Per Sale
  11. 11. Visibility
  12. 12. The 4 Pillars
  13. 13. WorkFlowy @#$% fill it out!!
  14. 14. Accountability Buddy
  15. 15. 1. Challenges with your supplier.2. Increase accountability.3. Must build a talent pipeline.4. Disciplined Execution of KEY initiatives.5. OWN the VOC.6. MUST be distinctive – tell a story – emotion.7. Need a marketing SYSTEM.8. Prioritize time.
  16. 16. Thank You If you have any questions at all please do not hesitate to send a note or call. My email address is: john@johnspence.com My twitter address is: @awesomelysimple Please feel free to “friend” me on FBAlso, you might find value in the ideas I share in my blog. You can sign up for it at: www.blog.johnspence.com Lastly, these slides have already been uploaded to: www.slideshare.net/johnspence

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