ASAE Great Ideas Opening Keynote 03.08.14

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ASAE Great Ideas Opening Keynote 03.08.14

  1. 1. Ideas Into Action
  2. 2. For thosethose who are prepared… For who are prepared… …chaos brings opportunity
  3. 3. “Simplicity is the ultimate sophistication” Leonardo da Vinci
  4. 4. (T + C + ECF) x DE = Success
  5. 5. What attracts top talent? Fair Compensation Challenging Work Good Co-workers Superior Culture Sense of Meaning… Great Leader 88%
  6. 6. 1,300,000 interviews: Basic 4 + 1 Page 8
  7. 7. C+R+I SO
  8. 8. I am good at what I do and I do it because I care about you!
  9. 9. 1,300,000 interviews: Basic 4 + 1 Page 8
  10. 10. Web of Value: VOM + MOT + WOM
  11. 11. Extreme Customer Focus VOC
  12. 12. Moments Of Truth Page 8
  13. 13. If you want REPEATABLE success… you must have PROCESS
  14. 14. 43% - 74% of purchasing decisions = WOM/T
  15. 15. You MUST have a WOM Referral System Identify Ideal Customer Know Like Trust Try Buy Repeat Refer Ideal Customer
  16. 16. 1. 100% Clarity + Authority 2. 100% Agreement 3. Track & Post 4. Coach & Train 5. Reward or Punish
  17. 17. The Four Primary Practices: 1. A sharply focused, clearly communicated and well-understood strategy for growth. 2. Flawless operational execution that consistently delivers the value proposition. 3. A performance-oriented culture that does not tolerate mediocrity. 4. A fast, flexible, flat organization that reduces bureaucracy and simplifies work. From: What (really) Works by Joyce, Nohria, Roberson
  18. 18. Key Leadership Characteristics • Trust: Honesty + Authenticity • Integrity: DWYSYWD + Consistency • Vision: Focus + Growth • Culture: Talent + Empowerment + Growth – Innovation + creativity + Team --- “WE” • Communication: Clear + Respectful
  19. 19. L
  20. 20. How to implement… Pick just 2 or 3 things Go slow Ask questions Share ideas Create shared ownership Set clear goals Plan for small wins Empower others to act
  21. 21. THANK YOU If you have any questions at all please do not hesitate to send a note or call. My email address is: john@johnspence.com PLEASE connect with me on LinkedIn Also, you might find value in the ideas I share in my blog. You can sign up for it at: www.blog.johnspence.com Lastly, these slides have already been uploaded to: www.slideshare.net/johnspence

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