Handling the Avalanche of Feature Requests

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Thoughts on how product managers should handle the avalanche of feature requests that results from having a product in the market. Companion to my blog post on the same topic:
http://johnpeltier.com/blog/2013/12/12/feature-requests/

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  • Source: http://usersknow.blogspot.com/2013/10/stop-making-users-explore.html
  • Handling the Avalanche of Feature Requests

    1. 1. Handling the Avalanche of Feature Requests
    2. 2. The only way to make a product that people at work want to use is to make a product that is so obvious and easy to operate that they don’t feel like they have to explore it. They can just Jump in, share a document, send an email, or do whatever task it is that they wanted to do originally. They shouldn’t have to explore anything to do their jobs. - Laura Klein
    3. 3. How to Handle Feature Requests: 1. Track requests 2. Identify problem 3. Prioritize changes
    4. 4. “…Read them and throw them away. The ones that are really important will keep bubbling up. And those are the ones you’ll remember. Those are the important ones. You don’t need to track or remember everything — let your customers be your memory. They’ll remind you.” - Jason Fried of 37 Signals
    5. 5. Source: : http://www.flickr.com/photos/marketingfacts/4614420053/sizes/o/in/photolist-82L7jr/
    6. 6. How to Prioritize Changes 1. 2. 3. Ideas that don't fit with the long term vision: Reject Good ideas you might do someday: “Someday” bucket. Great ideas which map to the area of the product that is most strategically important: Plan.
    7. 7. Set up buckets or categories for enhancements – not by product area but by customer function ……When it comes time to plan the next release of your product, simply look at the buckets to determine customer areas needing the most attention. - John Mansour, Proficientz PPM

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