1. managing in/with/around/by chaos:
a mozilla story
John Lilly, CEO
Mozilla

2. Business today is:
complex,
messy,
multi-lingual,
continuous (24x7),
rapidly changing...
but also:
incredibly leveraged,
world-impacting,
full of learning,
empowering,
fun...

3. the main question I consider:
how do we operate most effectively today?

4. Here’s where I start:
“Nobody knows anything.”
William Goldman, Which Lie Did I Tell?
(also the screenwriter for The Princess Bride)

5. Outline for Today
• Mozilla Background
• How We Work
• How We Communicate
• How We Argue
• How We Compete
• Wrap-up

6. Mozilla Background