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The Digital Enterprise - Alfresco Summit Keynote 2014

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US Fed Reserve says that productivity growth been declining in the 21st Century and IT has not necessarily been the solution. In Europe, growth has stalled completely and economies are facing the prospect of deflation. Business and operational models from the 20th Century no longer scale as we face exponential growth in information, activity and connections. We no longer give workers the scope or space to get work done. Waste and ad hoc process are killing us. We must reorganise how the company works and the way we do work. We must eliminate the waste of unnecessary paperwork, busy work and communication by digitising, automating and measuring that work into a Digital Enterprise. We must allow The Digital Enterprise will integrate information, processes, work and people to collaborate more efficiently and effectively to produce more valuable products and services.

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The Digital Enterprise - Alfresco Summit Keynote 2014

  1. 1. John Newton, Founder and CTO @johnnewton #AlfrescoSummit
  2. 2. My Theme This Year…
  3. 3. “ BUSINESS IS OLD AND FAT. ” Total Factor Productivity “The business sector appears to be getting ‘old and fat.’ … It is getting fat because it is old.” Brookings Institute – July 2014
  4. 4. OLD IT IS THE PROBLEM, NOT THE SOLUTION Industry Total Factor Productivity Growth by Subgroup Source: Productivity and Potential Output Before, During and After the Great Recession Federal Reserve Bank of San Francisco, June 2014
  5. 5. Stone Knives and Bearskins! Not ECM!!!
  6. 6. strategically in every industry, including shifts in technology that make previously impossible business designs now possible.” – Gartner, Raw Reimagining the Value Chain “Major changes will soon alter the assumptions used to plan March 2014 Materials Supplier R&D Marketing Sales Retailer Customer
  7. 7. New Scale of Information & Process
  8. 8. 20th Century Workplace is No Longer Fit for Purpose “Five apps for unfocused minds” by Lucy Kellaway Financial Times, February 10, 2014
  9. 9. Hailing Frequencies Open??!!!
  10. 10. Tough Global Competition Company Results in Delivering IT Projects by Region North America Latin America Africa Europe 47 39 43 46 31 29 Asia 41 23 35 67 29 78 76 58 76 Delivered on Time At or Below Budget 100% of Scope
  11. 11. Gentlemen! WE NEED TO SAVE COSTS! You are going on the Away Team!!!
  12. 12. Let’s Get Digital
  13. 13. What is the Digital Enterprise? “Digital business is not the decade-old concept of e-business in a new wrapper. It is a radically different and more disruptive change.” Gartner, What the Board of Directors Needs to Know about Digital Business New Business Designs Around PEOPLE, BUSINESS & THINGS
  14. 14. What is the Digital Enterprise? “Digital business is not the decade-old concept of e-business in a new wrapper. It is a radically different and more disruptive change.” Gartner, What the Board of Directors Needs to Know about Digital Business Integrate CUSTOMERS, PARTNERS & VALUE CHAIN
  15. 15. What is the Digital Enterprise? “Digital business is not the decade-old concept of e-business in a new wrapper. It is a radically different and more disruptive change.” Gartner, What the Board of Directors Needs to Know about Digital Business Blurred lines between PHYSICAL & DIGITAL
  16. 16. What is the Digital Enterprise? “Digital business is not the decade-old concept of e-business in a new wrapper. It is a radically different and more disruptive change.” Gartner, What the Board of Directors Needs to Know about Digital Business Agility Over SPECIALIZATION
  17. 17. What is the Digital Enterprise? “Digital business is not the decade-old concept of e-business in a new wrapper. It is a radically different and more disruptive change.” Gartner, What the Board of Directors Needs to Know about Digital Business Impacts EVERY INDUSTRY
  18. 18. 30 24 14 9 14 21 21 16 16 10 18 19 15 19 10 Digital engagement of customers Digital innovation of products or… Digital engagement of employees or partners Digital customer life-cycle Automation Ranked 1st Ranked 2nd Ranked 3rd NOT JUST E-BUSINESS Strategic Priority of Digital Initiatives Source: McKinsey Digital Trends, June 2014
  19. 19. WHY IS THIS IMPORTANT ? Expected share of organizations’ overall growth from digital, next 3 31 5 7 5 years 14 97 9 20 26 42 79 11 22 25 65 21 20 20 13 126 12 54 31 30 11 Overall, n=850 New business or profit pool Competitive advantage Keeping pace with competitors Cutting costs Don't know < 4% 5-9% 10-14% > 15%
  20. 20. Re-inventing Business Models and a New Value Chain CUSTOMER Digitize end-to-end customer experience Digitize products and services as part of the value ecosystem Create trusted machines Digital Customer Experience ENTERPRISE Source enhanced operational capabilities within a dynamic ecosystem Drive rapid customer-centric innovation Digitize for agility over efficiency Digital Operational Excellence Data information & Insights New digitally enhanced products and services
  21. 21. Digital Business is Not Bound by Four Walls In-house Secure In-house Apps Enterprise Apps Operational Systems Relevant Customer Information Mobile Apps Systems of Engagement Cloud-based Collaboration Process Process Process Mobile & Contract Workers Firewall
  22. 22. Content & Process Equilibrium Business Systems Ad Hoc Collaboration Internet Content Shared File Services Business Critical Content ECM Shared Drives
  23. 23. Productivity in the Digital Enterprise Manufacturing Digital Integration Service Processing Sourcing Products & Internet of Things Archiving Design Marketing
  24. 24. NO MORE MEETINGS!!!
  25. 25. Digital Workers in the Digital Enterprise Expectations in the Workplace Fast User Centric Supporting Collaboration Enhancing Productivity Enabling Knowledge Work Place Independent Network Independent Device Independent Source: Scania AB – Vehicle Manufacturer
  26. 26. New Digital Government Responsiveness to Citizens Openness and Transparency Support of Commerce Shared Services
  27. 27. Mobile Access Integration with Social Media Customer-centric services Location specific services Smart Data Meaning Predictive Data Paper-less Forms Scanning New Digital Banking
  28. 28. New Digital Manufacturing Top Employees Customer Satisfaction Value Growth Profitability Production & Logistics Suppliers Purchasing Sales & Marketing Commercial Operations Network Services R&D Network Maintenance Internet of Things Source: Scania AB – Vehicle Manufacturer Coordination
  29. 29. Content and Process are at the Heart of the Digital Enterprise PROCESS Data information & insights New digitally enhanced products and services ENTERPRISE CUSTOMER COLLABORATION CONTENT CONTENT
  30. 30. Content in the Digital Enterprise Pull Business Context Push Relevant Content 9% Create/Capture Documents Scanned Images Forms Web 1% Manage Secure Control Access Index 90% Deliver/Consume
  31. 31. A Digital Productivity Stack Productivity Apps Application Composition Framework Productivity Services User-centric services Context & Intelligence Services Core Content & Control Services Data Control Architecture
  32. 32. Productivity Applications Productivity Apps Customer Relationship Apps Product Innovation Apps HR Apps Integration Easy Agile Marketing Apps
  33. 33. Productivity Apps Integrating the New Value Chain CUSTOMER PROCESS -DRIVEN ENTERPRISE AD HOC OPERATIONAL SYSTEMS CUSTOMER ENGAGEMEN T Distribute Planning Insights Case Manufacturing Sourcing Product Publishing Marketing Service Contracting Design Collaborate Process
  34. 34. Innovation at the Speed of SaaS Agile Development User Testing & Analytics Mobile First Continuous Deployment
  35. 35. Agility in Decision Making
  36. 36. Quick Application Composition Application Composition Framework User Flows Modeling Configuration Views Process & Content HTML5 Device-independent Role-based RESTful APIs
  37. 37. Configuring the Digital Workplace
  38. 38. Simple Smart Solid Productivity Services User Search Content Case Process Control Collaboration Analytics Sync Productivity Services
  39. 39. Innovation at the Speed of Open Source Search Analytics User Interface Process
  40. 40. Fascinating! Faceted Search on my Tricorder!!!
  41. 41. Active Folders Categories Virtual Folders Lifecycle Process View Business Entity Actions Roles Inbox Conversations Analytics CASE ID Context Audit Team
  42. 42. Automatic Delivery
  43. 43. Captain! If we don’t install the new Activiti, she’s going to blow!!!
  44. 44. Analysis and Insight
  45. 45. Google Glasses?! Captain, these people are quite primitive!!!
  46. 46. Processes Extend Beyond the Firewall Offshore Development US Prof Services EU Division Sync Sync Sync Alfresco in the Cloud CONSULTANT Approve Annotate Workflow Workflo w Workflow Workflow CUSTOMER
  47. 47. Foundation Systems For Hybrid Simple Smart Connected Control Data Control Architecture Distributed Data Identity Cloud On-Premise
  48. 48. Plumbing Content and Process with the New Enterprise Apps Landscape On-Premise Cloud-based
  49. 49. Next Generation Productivity Architecture ENTERPRISE CUSTOMER New digitally enhanced products & services Data Information & Insights Digital operational excellence Digital customer experience Productivity Apps Application Composition Framework Productivity Services User-centric services Context & Intelligence Services Core Content & Control Services Data Control Architecture
  50. 50. Smarts…Here Today ADVANCED SEARCH ANALYTICS PROCESS HYBRID
  51. 51. Simple…Here Today INSTANT SEARCH OFFICE INTEGRATION MOBILE AND INTELLIGENT SYNC DIGITAL ASSET MANAGEMENT
  52. 52. Productivity Roadmap Simple Mobile First Mobile Sync n Share Mobile Apps Search UX Analytics UX Intelligent, Configurable Apps Contracts Extranet Collab App Config Records Mgmt Active Folders Extend Governance & Control HTML5 Access Sync Services Google Drive Sales force Off365 SPNT Smart Platform and Architecture Analytics Adv Search BPM Elastic Scale AWS & VMware Lite APIs
  53. 53. Uniting People, Processes, Information and Systems CUSTOMER Simple The Digital Enterprise Responsive Customer-centric Digital Customer Experience ENTERPRISE Smart Connected Agile Digital Operational Excellence
  54. 54. #AlfrescoSummit @johnnewton

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