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Digital Renaissance in Government

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Presentation to UK Central Government describing how trends in Digital Enterprise will impact governments around the world. At the heart is information with process and collaboration driving innovation and service to citizens and stakeholders.

Presentation to UK Central Government describing how trends in Digital Enterprise will impact governments around the world. At the heart is information with process and collaboration driving innovation and service to citizens and stakeholders.

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Digital Renaissance in Government

  1. 1. Digital Renaissance Alfresco UK Government Day – December 2015
  2. 2. I’m @johnnewton, Founder and CTO
  3. 3. It all started 25 years ago… History Documentum Team – March 1991
  4. 4. Everyone is talking about Digital Digital This is a Board Level Discussion
  5. 5. Gartner’s Nexus is creating the Digital Enterprise Digital Gartner Nexus PWC 6th Annual Digital IQ Survey, 2014 Digital Business Cloud Social Big DataMobile
  6. 6. Mobile Access Customer- and Location- centric services Smart and Predictive Data Paper-less Processing New Digital Banking Digital
  7. 7. New Digital Healthcare Digital
  8. 8. New Digital Government Digital Responsiveness to Citizens Openness and Transparency Support of Commerce Shared Services
  9. 9. Digital Government as Open Government Open Government Directive – “My Administration is committed to creating an unprecedented level of openness in government. We will work together to ensure the public trust and establish a system of transparency, public participation, and collaboration. Openness will strengthen our democracy and promote efficiency and effectiveness in government.” President Barack Obama, Jan 21, 2009
  10. 10. Digital Government and Open APIs “Data is the 21st century’s new raw material. Its value is in holding governments to account; in driving choice and improvements in public services; and in inspiring innovation and enterprise that spurs social and economic growth.” – Francis Maude
  11. 11. NASA’s Open Approach to Digital Government “No one is an expert in Open Government. We are taking an experimental and scientific approach to Open Government. It will transform NASA into a more transparent, participatory, and collaborative Agency and ease our transition into a 21st century space program.”
  12. 12. What did NASA do right? Policy Digital Technology Open Source Culture Achievable Goals Integrate Leadership Constant Improvement
  13. 13. That sounds positively heavenly! Credit: Boticelli
  14. 14. Digital in Government • Digital Capture of Images • Digital Policies and Procedures • Simple Records Management • Digital Courts • Digital Task Tracking • Secure Inter-departmental Collaboration • Automated FOIA Requests • Citizen Portals • Body Cam and Non- repudiation Central&Local
  15. 15. Content & Process drives the Flow of Information through the Digital Enterprise 15 Digital CUSTOMERENTERPRISE Data information & insights New digitally enhanced products and services PROCESS COLLABORATION CONTENT CONTENT
  16. 16. New Ways of Working1 New Expectations of Easy, Mobile, Collaborative of world’s workforce will be mobile in 2015 37% Legacy ECM Systems Left Behind Source: IDC New Generation of Digital Natives 75% of the global workforce in 2020 will be Millennials Source: BPW Foundation TREND Poor user adoption • Cumbersome • Non-intuitive • No B2B sharing • No remote access
  17. 17. Extended Enterprise TREND 2 Inter-Connected Web of 2-way information sharing Legacy ECM Systems Left Behind Business not bound by the Firewall Architected at a time when users and content stayed behind the firewall Resellers Customers Agencies Contractors Suppliers Employees On-Premises Employees, Partners and Customers Process Content
  18. 18. Digital Enterprise The Digital Enterprise as an Open API Citizen Info Logistics Info Support Project Support CUSTOMERSSUPPLIERS API API Apps Mobile Syndicate Submissions Trends
  19. 19. Explosion in Digital Content3 More Bigger, Rich and Deeper Content Legacy ECM Systems Left Behind More Context is Essential Ill-equipped to handle new and traditional types of content and context Source: IDC Growth in digital content from 2010 to 2020 50X Source: IDC 44% of time workers can’t find the info needed to do their jobs ? TREND
  20. 20. A New Scale of Information Trends Enterprise Document Library Loans & Policies Claims & Case Processing Transaction & Logistics Records Research & Analysis Real-time Video Internet of Things Medical & Personnel Records Government Records & Archives Discovery & Litigation
  21. 21. New IT Infrastructure4 Technology Waves of Cloud and Virtualization Legacy ECM Systems Left Behind Flexible Deployment – OnPrem or in Cloud Outdated architectures don’t support cloud or mobile Bolt-on acquisitions lack seamless Source: IDC Source: IDC 69% of enterprises use cloud computing TREND Where Content Lives 61% 13%
  22. 22. And the rise of Open Source 22 Open Source is like Economy Class! You get nice champagne in first class, but you still get there at the same time! Marten Mickos – Former CEO of MySQL and Eucalyptus
  23. 23. And Open Source Innovation Mike Olson, Founder of Cloudera 23 No dominant platform-level software infrastructure has emerged in the last ten years in closed-source, proprietary form.
  24. 24. A Whole New “Computer” Architecture Trends
  25. 25. Big Monolithic Stacks are crumbling under the strain IBM Oracle Microsoft SAP EMC Cloud Social Big Data Mobile Sowing dis-content Complexity / Cost One size doesn’t fit all Not Future Proof
  26. 26. Trends Portrait of Pope Julius II Credit: Rafael IBM told me that their systems would be infallible! 
  27. 27. Accelerate user adoptionSIMPLE SMART OPEN Drive digital transformation Connect people, content, and processes to accelerate digital transformation Content Process Freedom to innovate
  28. 28. Our Strategy Toward Digital Transformation Configurable Smart Process Application Model Framework Simple + Smart Content Services Simple + Smart Process Services Flexible Deployment Model and True Hybrid Catalog of Partner-driven Smart Process Solutions
  29. 29. Alfresco Smart Process Apps 2 Strategy CASE ID Case Model Process UX / UI Configurable Standalone Application Templates Contract Management …On-boarding App ... 3rd Party Partner Apps
  30. 30. Smart Process Containers Simplify Digital Process Strategy Categories Inbox App Component Query Content Process Lifecycle View Bus Entity + Metadata Actions Roles Discussions CASE ID Context Team Permissions Analytics
  31. 31. Flexible Activiti Processes with Flexible Deployment Strategy Firewall Activiti Process Engines Administrator User Apps Activiti Process Engines User Apps User Apps Tenant Tenant
  32. 32. Index and Search Architecture Strategy Full-Text Query Metadata Query Facets & Buckets Security Filters Results Processing Credit: Ryan Tobora ThinkBig, Teradata http://thinkbig.teradata.com/solrcl oud-terminology/ Text Extraction Metadata Injection & Path Processing Shingles ACL Processing Results ProcessTerm-hit Highlighting
  33. 33. No Limits – Investing in Scale, Distribution and New IT Strategy 3 Identity & Security Distributed On-Premise Cloud Data Control Architecture Billions of Documents Cloud Native Micro Services & Shared Nothing
  34. 34. AWS To change the data center equation Strategy 3-6 Months Questionable Scale Little Redundancy Lots of $$$ < 30 mins 10x Faster Elastic, Fault-Tolerant Open, Cost Effective ECM ECM ECM Search Search Search FS FS FS Hardware Hardware Hardware Load Balancer DR Plan HSM HSM HSM ECM ECM ECM ELB Alfresco Alfresco Alfresco Solr Solr Solr S3 EC2 EC2 EC2 AZ1 AZ2 AZ3 Aurora EBS
  35. 35. Strategy I spent the last 6 days setting up that data center! Credit: Michelangelo
  36. 36. Digital Smart Process App Architecture 3 Partner-driven Smart Process Apps Configurable Application Model Framework Productivity Services No Limits Data Control Architecture Loosely-coupled Digital Services – Smart + Simple SearchContent Process Integratio n Analytics Case Strategy
  37. 37. Digital Exploration of Space
  38. 38. DON’T GET LEFT BEHIND
  39. 39. Thank You! @johnnewton @Alfresco

Editor's Notes

  • Signore e signori. Io di solito parlo di trasformazione digitale. Tuttavia, dal momento che sono a Roma, ho pensato che avrei potuto parlare di digitale da un'altra prospettiva. Perché non un Rinascimento Digitale?
  • Mi sembra come 400 anni fa, che ho iniziato Documentum con il mio co-fondatore Howard Shao. In realtà, è stato solo 25 anni fa.

    Da allora, ho dimenticato tutto il mio italiano, quindi penso di parlare inglese.
  • According to a poll by Pew Internet & American Life (2010), 97 million American adults have used government agency Web sites. Roughly 40% of these adult Internet users have gone online for raw data about government spending and activities. In addition, these citizens’ exploit their new access to government in wide-ranging ways from finding information to further their civic, professional and personal lives, to applying for benefits, engaging public officials, and completing transactions such as e-filing taxes, thereby making daily life less complex.
  • December 2009 Open Government Directive
    The guidance contained in the Open Government Directive creates cultural and procedural opportunities for new initiatives
    Publish new high value data sets to Data.gov
    Meet FOIA 1966
    Enhance processes to release high-value data
    Improve access to and timeliness of NASA accountability
    Improve collecting, addressing and responding to public input about NASA’s policies and programs
    A set of flagship initiatives to test the ideas and concepts of Open Government
    Generate enhancements in NASA management, communication and governance by engaging in intneral colaboration
    Evaluating how every program fits into Open Government with clear goals of between 3 months and 2 years
    Executive Order 12958 Apr 17, 1995, provides a uniform system for classifying, safeguarding, and declassifying national security information. All classified informatino more than 25 years old deemed of historical value shall be automatically declassified withnin five years whether or not the recrods have been reviewed.
    We will perform random qulaity control checks on recrods to ensure compliance with Eos.
    Declassification is the first step toward making previously classified informaton available to the public. The process [NASA] has in place requires inter-NASA collaboration to determin what is considered classified and when something can be declassified. Declassification of government
    Update websites
    Improve workflow
    Provide public with access
    Improve the Declassification process to better meet
    Effective management of records increases transparency and opportunties for collaboration between various NASA centers, contractors, and public institutions
    Leveraging existing resources to enable quicker and easier access to existing records and ensuring records mgmt processes are follwed enables the angency to encourage pubic dissemination of its dat and its capture for use by future genatations
    Four directorates – space Operatiosn, Aeronatuics Research, Science and Experloration
    View iss assembly walks live.
    \ongoing open government activities n- foia, Nasa Declassification and Recorrds Management Initiatives
  • Policy: Working to make open source software development more collaborative at NASA
    Technology: Nebula cloud platform to share complex data sets with external partners and public
    Culture: A new Participatory Exploration Office for more public participation
    Targeted projects in staged, achievable goals measured in 3 months to 2 years and applaud success
    Integrate security, records management, and random quality check as basis of trust and guarantee public access
    Leadership role in Data.gov
    Constantly improve process in delivery of information and public participation
  • Enterprise Efficiency

    Source enhanced operational capabilities within a dynamic ecosystem

    Drive rapid customer-centric innovation

    Digitize for agility over efficiency


    Customer Engagement

    Digitize end-to-end customer experience

    Digitize products and services as part of the value ecosystem

    Create trusted machines
  • IDC Report “The Knowledge Quotient: Unlocking the Hidden Value of Information Using Search & Content Analytics,” 2014
    the average worker only finds the information he needs 56% of the time. (44 percent of the time, workers can’t find the information required to do their jobs)
    Given that workers spend nearly 36% of their time consolidating and looking for information, this dramatically impacts a company’s bottom line.
  • Records Management
    Government Records
    AR / AP, Expenses
    Media Management
    IoT
    Patient Health Records
    Employee / HR Information
    Insurance Claims Management
    Litigation
    Citizen Engagement
    Banking – Checking, Statements
    Office Documents
    Oil Well Data
    Digital Archives
    Intelligence
    Geospatial Surveys
    Records Management
    Media Management
    Digital Archive
    Digital Library
    Document Management
    Image Capture
    IoT Orchestration
    Business Process Apps
    File Management
    File Sharing
    Information Publishing
  • Cloud Adoption
    http://www.forbes.com/sites/louiscolumbus/2014/11/22/cloud-computing-adoption-continues-accelerating-in-the-enterprise/
    According to an article from Forbes, reporting on IDG Enterprise Cloud Computing Study 2014, 69 percent of enterprises have at least one application or a portion of its computing infrastructure in the cloud.
    http://thoughtsoncloud.com/2014/05/future-cloud-computing-5-predictions/
    Gartner proposes that 50 percent of enterprises will have hybrid clouds by 2017
  • This is despite huge investment by traditional closed-source vendors to hold back the IP tide.
  • 51% Agree

    “My business and its IT org are being
    engulfed by a torrent of digital opportunities. We cannot respond in a timely fashion, and this threatens the success of the business.”


    The Age of Enterprise Dis-Content
    Limited user adoption
    Complexity
    Cost
    One Size Doesn’t Fit All
    Differing user constituents and needs
    Multiple processes
    Enterprise Content Mastery
    Vision
    Future proof strategy
    Incorporate emerging technologies
  • We also changed how we build applications
    The last few months we have changed from har wired to configurable apps
    By bringing together the case model of contracts, the process a user follows, and ui widgets we created a appliation template
    This allows you to reconfigure the app
    Biut also it allows us and 3rd parties to build new apps
    We are invest more in this area of making apps being configurable templates
    We call them smart apps because we want to make it smarter and easier fir users to solve problems but without comprozibg compliance
    We are planning to take advantage of content analytics as well as capture and collaborative tools
  • VO – PH
    Address concern to Sales about confusion. How do I sell to an Alfresco customer?
  • Solr Scale
    Sharding
    Security Filtering
    Facets
    Redundancy
  • Wanted a free SharePoint alternative for small team collaboration, chose Alfresco Community Edition

    Later evaluated Alfresco Enterprise Edition for mission critical systems

    Purchases support subscription for anything mission critical, but still uses CE for small team collaboration
  • ×