OpenURL Resolver: The Perfect Librarian

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Presentation given at the LACASIS workshop, April 22, 2004.

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  • Kuhlthau (1992) Sequential model consisting of six stages: initiation, selection, exploration, formulation, collection, closure/presentation. Model encompasses the affective (feelings), the cognitive (thoughts), and the physical (actions and strategies). Dervin (1983, 1989, 1992) Sense-Making: users seek information when they encounter a knowledge gap that they bridge by seeking and revising information. Information is constantly being interpreted by the user during the process, changing the user’s construct of the information need and affecting future information seeking. Foster (xxx) Nonlinear Sandstrom (1994) Foraging: an actor choosing among alternatives, a currency by which the actor measures costs and benefits, a set of constraints limiting behavior and a strategy set specifying the actor's range of available options. Bates (xxx) Berry Picking Belkin (xxx) ASK Wilson (1981 & 1997) information seeking to satisfy affective needs or cognitive needs that arise out of an individual’s role in social life. Environment affects the person’s role (work/performance) which then affects the person (physiological/affective/cognitive). Barriers exist between person & information seeking behavior
  • Information actions from Ellis (1993), Ellis & Haugan (1997) & Meho & Tibbo (2003)
  • An actual example of information services and systems that accentuates the strengths of one information seeking group
  • OpenURL Resolver: The Perfect Librarian

    1. 1. <ul><li>OpenURL Resolver </li></ul><ul><li>The Perfect Librarian! </li></ul><ul><li>LACASIS OpenURL Workshop </li></ul><ul><li>John McDonald </li></ul><ul><li>California Institute of Technology </li></ul><ul><li>April 2, 2004 </li></ul>
    2. 2. A persistent user looks for information…
    3. 3. Some typical information behaviors… <ul><li>Starting : activities associated with the initiation of information seeking </li></ul><ul><li>Chaining : following chains of citations and hyperlinks </li></ul><ul><li>Browsing : scanning for information in areas of interest or near relevant items </li></ul><ul><li>Differentiating : using differences between resources to filter information </li></ul><ul><li>Monitoring : keeping up to date with information in the area </li></ul><ul><li>Accessing : physical & intellectual act of locating & acquiring information </li></ul><ul><li>Extracting : identifying and selecting information systematically from a source </li></ul><ul><li>Verifying : using other resources to establish the authenticity of information </li></ul><ul><li>Networking : communicating and interacting with others to build information archives, gather information, and share information </li></ul><ul><li>Managing : filing, organizing, and storing information for later use or re-use </li></ul><ul><li>Ending : making sure nothing was missed earlier, or finalizing the project </li></ul><ul><ul><ul><li>Ellis (1993), Ellis & Haugan (1997) & Meho & Tibbo (2003) </li></ul></ul></ul>
    4. 4. OpenURL Resolvers <ul><li>Accentuate the information seeking strengths of academic researchers </li></ul><ul><li>Unmediated recommender system that is transparent to the user </li></ul><ul><li>Helps the user with a variety of information actions: browsing, chaining, differentiating, extracting, managing, and accessing. </li></ul><ul><li>Helps the library staff with complementary information actions, such as verifying, recommending, organizing, and informing. </li></ul>
    5. 5. Let’s look at an example…
    6. 6. You find your record…
    7. 7. Accessing Managing & Ending Chaining & Differentiating Accessing & Browsing
    8. 8. Options for staff… <ul><li>Link to Books in Print or other vendor databases </li></ul><ul><li>Link from ILL/Document Delivery forms to verify citations and locate online & print holdings </li></ul><ul><li>Customized targets to inform users about particular journals, publishers, or policies </li></ul><ul><li>Locate or verify citations at service desks </li></ul><ul><li>Consolidate cataloging & management of hyperlinks </li></ul><ul><li>Provide Usage Information </li></ul>
    9. 9. What are we not yet doing? <ul><li>Monitoring </li></ul><ul><ul><li>Many information providers have e-alerts, repeat saved searches, etc. </li></ul></ul><ul><li>Networking </li></ul><ul><ul><li>Users may want to email a citation to a colleague or another student. </li></ul></ul><ul><li>Extracting </li></ul><ul><ul><li>Passing the bibliographic information to another database to search. </li></ul></ul><ul><li>Analyzing </li></ul><ul><ul><li>Including user behavior information in the OpenURL to study how our patrons interact with our collections. </li></ul></ul>
    10. 10. But otherwise, it’s the Perfect Librarian !
    11. 11. Questions? LACASIS OpenURL Workshop John McDonald California Institute of Technology April 2, 2004

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