It seems almost impossible to hide from extravagant claims about DevOps; bring operations and development together and you're almost guaranteed improved resilience, speed of execution, and quality - all at reduced cost. In reality just starting, never mind sustaining, DevOps ways of working is challenging. One reason is that IT seldom exists in isolation; it interfaces, and interferes, with many parts of the business. Focus solely on Dev and Ops teams at your peril.
This talk explores why those external factors are critical to the success of DevOps, what can be done to encourage them, and how developing a DevOps culture can help, or hinder, the wider organisation.