Reluctant change agent's guide

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Reluctant change agent's guide

  1. DevOps - The reluctant change agent's guide John Clapham, Nokia, Mix Radio Frustrated by myriad obstacles between your code and customers? Trying to improve efficiency and make the most of your team? Tired of how long it takes to get things done? Want to do something about it? Then like it or not, you're a change agent. Whether you're a lone voice or have business sponsorship, bringing about change isn't about spewing buzzwords; the art is to be effective, without getting fired. This talk is a plain speaking guide to bringing change, drawing on practical experiences from DevOps adoption.
  2. “DevOps – The Reluctant Change Agent’s Guide” @johnC_Bristol - @NokiaMixRadio
  3. So, what is a change agent?
  4. “Change agents are the type of people who haven't any marketable skills….”
  5. “Anyone can go around complaining about things being a professional cry baby…”
  6. “…I know as a former change agent.”
  7. I don’t mean them.
  8. Or them…
  9. It’s you.
  10. It’s you, someone trying to make a difference.
  11. In 2010 we formed a team to encourage change…
  12. Things are fine already.
  13. That won’t work Things are fine already.
  14. That won’t work Wasting my team’s time Things are fine already.
  15. You should be building features That won’t work Wasting my team’s time Things are fine already.
  16. You should be building features That won’t work Wasting my team’s time Things are fine already. Let’s delay until we’ve finished XYZ
  17. "They are in front of us, behind us, and we are flanked on both sides by an enemy that outnumbers us 29:1.”
  18. "They can't get away from us now!"
  19. What next?
  20. Automation
  21. Culture Sharing Automation Lean Measurement DevOps Culture
  22. Culture Sharing Automation Lean Measurement DevOps Culture “Culture is the sum of individual’s behaviours”
  23. Like Othello, those individual behaviours can flip…
  24. Encouraging Change…
  25. If you only do one thing…
  26. If you only do one thing… …be a rolemodel
  27. Is the rate of change too much, or too little?
  28. David Viney - J Curve Effect observed in change.
  29. (Except this bit) David Viney - J Curve Effect observed in change.
  30. Where we want to be
  31. Appetite for risk determines comfort in this area
  32. Swan Song for Previous practice
  33. Influencers - seldom who you’d expect.
  34. Dissent is valuable.
  35. Create feedback loops
  36. Please Don’t Change Anything!
  37. Be a polyglot - speak their language
  38. Share when you succeed… …and fail
  39. …and what of the future?
  40. Old behaviours return to haunt you…
  41. Small negative changes bring fear that we’re returning here
  42. If change does gain traction, it doesn’t get any easier…
  43. First the people break, then the tools break, the governance process breaks, the customer breaks, financial controls break, finally, the organisation structure breaks. - Richard Durnall
  44. Reflections…
  45. Change does not always require a change program.
  46. Change can be driven by individuals.
  47. Change is a little easier if you understand it.
  48. Activities that build trust are crucial.
  49. The Five P’s might help.
  50. 1. Promotion – Be inclusive, share successes, and what was learned in failure.
  51. 1. Promotion – Be inclusive, share successes, and what was learned in failure. 2. Planning – Think about areas for change, and the approach to each.
  52. 1. Promotion – Be inclusive, share successes, and what was learned in failure. 2. Planning – Think about areas for change, and the approach to each. 3. Perseverance – Keep trying, it’s unlikely to work first time.
  53. 1. Promotion – Be inclusive, share successes, and what was learned in failure. 2. Planning – Think about areas for change, and the approach to each. 3. Perseverance – Keep trying, it’s unlikely to work first time. 4. Patience – Listen, choose the moment.
  54. 1. Promotion – Be inclusive, share successes, and what was learned in failure. 2. Planning – Think about areas for change, and the approach to each. 3. Perseverance – Keep trying, it’s unlikely to work first time. 4. Patience – Listen, choose the moment. 5. Pizza – The second best way to encourage feedback.
  55. So…what is it you think you can’t do?
  56. Thanks! @johnC_Bristol
  57. Further reading… Richard Durnall – Agile Adoption Patterns (First the people break…) http://www.richarddurnall.com/?p=57 David Viney, J Curve (Book) – “The Intranet Portal Guide: How to Make the Business Case for a Corporate Portal, Then Successfully Deliver” Kanban (Book) “Successful Evolutionary Change for Your Technology Business” Story of DevOps and Continuous Delivery at Nokia Entertainment http://www.infoq.com/articles/monthly-devops-01-nokia Mix Radio Developers Blog: http://dev.mixrad.io/blog MixRadio, a fine way to discover music: http://www.mixrad.io/gb/en My blog: http://johnclapham.wordpress.com/
  58. Picture Credits Angry stick man http://justien16.deviantart.com/art/angry-stick-man-180591143 Othello Boards http://othelloacademy.blogspot.com/ Change Alley http://www.flickr.com/photos/londonmatt/3163571645/sizes/o/ Polygots http://www.flickr.com/photos/magdalar/2950663799/ Whisky Barrels http://www.flickr.com/photos/uk_pictures/3483034558/

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