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Crucial Dialogue Model 2016


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Short presentation of our Crucial Dialogues Model and its foundation Creative Interchange.

Published in: Leadership & Management
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Crucial Dialogue Model 2016

  1. 1. The Crucial Dialogue Model Crucial Dialogues are ‘daily’ applications of CREATIVE INTERCHANGE
  2. 2. Model The concept ‘model’ as used in ‘Crucial Dialogue Model’ means a simplified representation of [a part of] reality. A model only describes the complex reality in a simplified way, and is therefor never ‘correct’. Thus a model can continuously be improved, also ‘our’ model. 2 februari 2016 2 Johan Roels Crucial Dialogue Model
  3. 3. Essentially, all models are wrong, but some are useful George E.P. Box British mathematician and professor of statistics at the University of Wisconsin Q: Why do I think my model is useful? A: Because it taught me a lot, even after I developed it. Just as another model I developed in the nineties: ‘The filtering Tower’. 2 februari 2016 3 Johan Roels Model
  4. 4. Dialogue  DiaLogos;  Dia means through ;  Logos means “the word”;  Peter Senge: “Flow of Meaning” ;  Dialogue: “Flow of meaning in words and images through the participants of this form of conversation”. 2 februari 2016 4 Johan Roels Crucial Dialogue Model
  5. 5. What Makes a Dialogue Crucial? According to Patterson et al. the ‘crucial’ dialogue should have following characteristics:  There is a problem;  The insights regarding this problem are substantial different  The conclusion of the conversation is really meaningful;  Emotions are firing. 2 februari 2016 5 Johan Roels Crucial Dialogue Model
  6. 6. 2 februari 2016 6 Johan Roels Crucial Dialogue Model is based on: Creative Interchange Henry Nelson Wieman (Man’s Ultimate Commitment) Charles Leroy Palmgren (The Chicken Conspiracy & The Flight of the Eagle) Crucial Dialogue Model
  7. 7. Facts, Observations, Objective Data Feelings, Emotions, Creative Tension Beliefs, Suppositions, Expectations, Mindset, Frame of Reference Strategy, Resources, Approach, Action Plan Commitment (PCCP) Definition of Problem Result: a (temporary) Insight Result: a (temporary) Decision LEARNING CHOOSING ? COMMUNICATION IMAGINATION APPRECIATION TRANSFORMATION REFLECTING DECIDING Four phases of the ‘Lemniscate’ Crucial Dialogue Model Crucial Dialogue Model2 februari 2016 7 Johan Roels
  8. 8. The Crucial Dialogue Model: 4 Phases, 8 Basic Conditions & 16 Skills Communication:  Basic conditions: Trust and Openness  Skills: Crucial Question, Advocacy and Inquiry, Non verbal communication and Confirmed Paraphrasing Appreciation:  Basic conditions: Curiosity and Tolerance for Ambiguity  Skills: Asking Questions, Finding Positives, Integrate Differences and Use of Mental Models Imagination:  Basic conditions: Connectivity and Creativity  Skills: Reframing, Use of Analogies, Use of Metaphors and 4 Plusses and a Wish Transformation:  Basic conditions: Tenacity and Interdependance  Skills: Repetition & Evaluation, Feedback (PR & C), Dare to Change and Process Awareness 2 februari 2016 8 Johan Roels Crucial Dialogue Model
  9. 9. The Middle of the Crucial Dialogue Model? In the middle of the Crucial Dialogue Model there is not only the question to be answered or the problem to be solved. In the middle you'll find too: those who will answer the question or the ‘problem’ owners AND solvers, with their:  Intrinsic worth (the head of the butterfly);  Core values and qualities (the body of the butterfly);  Personal Purpose, Positive Intention and Personal Commitment (the tail of the butterfly) This leads to following ‘Butterfly’ diagram: 2 februari 2016 9 Johan Roels Crucial Dialogue Model
  10. 10. 2 februari 2016 10 Johan Roels Crucial Dialogue Model Crucial Dialogue Model … Butterfly