The document discusses sense-making for digital products. It explains that sense-making involves developing a plausible understanding or "map" of a shifting situation, testing that map with others through discussion and action, and refining or abandoning the map based on its credibility. Sense-making principles include using many types of data from different sources, collaborating, modeling and prototyping ideas, and learning from experiments. The document emphasizes that sense-making is a process and that design can be a powerful tool for sense-making.
3. “A
mental
model
is
an
explanation
of
someone's
thought
process
about
how
something
works
in
the
real
world.
!
It
is
a
representation
of
the
surrounding
world,
the
relationships
between
its
various
parts
and
a
person's
intuitive
perception
about
his
or
her
own
acts
and
their
consequences.
!
Mental
models
can
help
shape
behaviour
and
set
an
approach
to
solving
problems
and
doing
tasks.”
Mental
model
Indi
Young
-‐
Mental
Models
|
Wikipedia
26. “refers
to
how
we
structure
the
unknown
so
as
to
be
able
to
act
in
it.
Sensemaking
involves
coming
up
with
a
plausible
understanding—a
map—of
a
shifting
world;
testing
this
map
with
others
through
data
collection,
action,
and
conversation;
and
then
rePining,
or
abandoning,
the
map
depending
on
how
credible
it
is.”
Sensemaking
Deborah
Ancona,
MIT
-‐
Sloan
School
of
Management
27. Photo by Jonathan Fox https://flic.kr/p/ESBH2
“What
we
build
is
rarely
Pinished.
We
build
systems
that
Plex
and
grow
with
the
client,
the
business,
the
organisation,
the
community,
and
the
availability
of
new
devices.
“
Simon
Collison
(2009)
28. Photo by Stavros Markopoulos https://flic.kr/p/2zCkHP
Complicated
Complex
Simple
Check
out
the
CynePin
Framework
by
Dave
Snowden