2013 Benchmarking Presentation

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2013 Benchmarking Presentation - Museum Benchmarks

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  • Ask the Steering Committee members to stand
    Monthly conference call to provide input and guidance for the IAMFA benchmarking survey
  • 2013 Benchmarking Presentation

    1. 1. 2013 IAMFA Benchmarking Survey Results and Trends Keith McClanahan Facility Issues (928) 213-9767 keithmcc@facilityissues.com
    2. 2. Benchmarking Bench . mark . ing: The search for industry best practices that lead to superior performance
    3. 3. IAMFA – Prior Conference Feedback    Hot topics:  Continue/ expand hot topics discussion to provide more value Networking time…  More of it…  Use lunch time for networking – not presentations Fewer presentations with more time for discussions…“just a few” presentations
    4. 4. IAMFA – Prior Conference Feedback  Provide the final report after the conference  Design the conference to provide maximum value to the attendees  Understand reasons for cost variations
    5. 5. IAMFA – Steering Committee Brent Adams, Library of Congress Joe Brennan, San Francisco MOMA David Conine, Folger Shakespeare Library Kendra Gastright, Smithsonian Institution Oren Gray, J. Paul Getty Trust Patrick Jones, Art Institute of Chicago Guy Larocque, Canadian Museum of Civilization Keith McClanahan & Stacey Wittig, Facility Issues Linda McMillian & Jack Plumb, National Library of Scotland James Moisson, Harvard Art Museums Randy Murphy, LA County Museum of Art Rich Reinert, Philadelphia Museum of Art David Sanders, Natural History Museum Greg Simmons, Architect of the Capitol Tony Young, Carnegie Museums
    6. 6. IAMFA Steering Committee Major Responsibilities… • • • • • Review and adjustment of survey questions for meaningful results Assistance in identifying new participants Format and layout of report Guidance in establishing the Benchmarking Practices and Learning Workshop Always looking for ways to improve & add value
    7. 7. IAMFA Survey Fees:       Returning participant - $1549 (before sponsors - $1899) Our sponsors: Lunch: Whiting-Turner New participant - $999 Energy Survey - $499 NEW Occupancy Survey: $600
    8. 8. IAMFA Survey Fees:  Fee includes:  On line survey  Technical support  Printed report  On line filtered reports  Benchmarking Practices and Learning Workshop
    9. 9. IAMFA – Schedule
    10. 10. IAMFA Process: 1. Develop Benchmarks & Reach Consensus 2. Enroll
    11. 11. IAMFA Benchmarking Process: 1. Define Benchmarks & Reach Consensus 2. Enroll Gather Data Publish Comparisons 3. 4.
    12. 12. IAMFA Benchmarks 2013 Report 2012 Report
    13. 13. Benchmarking Groups Include…      IFMA’s Utility Council Museum and Cultural Institutions (IAMFA) Facility Managers Roundtable (FMRT) Research Facilities Benchmarking Group (Labs) Outsource Providers
    14. 14. IAMFA Benchmark Comparisons
    15. 15. IAMFA Benchmarks 2012 Median: $5.44
    16. 16. IAMFA Benchmark Comparisons
    17. 17. IAMFA Benchmarks 2012 Median: $3.45
    18. 18. IAMFA Benchmark Comparisons
    19. 19. IAMFA Benchmarks 2012 Median: $4.22
    20. 20. IAMFA Benchmark Comparisons
    21. 21. IAMFA Benchmarks 2012 Median: $2.43
    22. 22. IAMFA Benchmarks 2012 Median: $13.66
    23. 23. IAMFA Benchmarking Process: 1. Define Benchmarks & Reach Consensus 2. Enroll 3. Publish Comparisons Focus on Those That Appear Better 4. 5. Gather Data
    24. 24. Best Practices Benchmarking is more than just data collection. The real value is in understanding how other organizations are doing similar jobs for less cost, or better customer service, or both.
    25. 25. Breakout Groups 1. 2. 3. 4. Maintenance Janitorial Utilities Security
    26. 26. Benchmarking Factors – Breakout Groups  System/Technology  CMMS, BAS, Cameras, Quiet Vacuums…  Measurement systems  People  Training: multi-skilled, experience, turnover…  Orientation: Bargaining unit/Contracted?  Processes  PM program  Customer service expectations  SOPs (uniformity)  Regulatory requirements
    27. 27. IAMFA Benchmarking Process: Define Parameters & Reach Consensus 2. Choose Repeat Partners 1. 8. 7. Track 6. Implement Ideas 5. 3. 4. Gather Data Publish Comparisons Focus on Those That Appear Better
    28. 28. More Information…. Website: http://www.FacilityIssues.com Thank You

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