2011 Benchmarking Presentation Summary

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2011 Benchmarking Presentation Summary

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2011 Benchmarking Presentation Summary

  1. 1. 2011 IAMFABenchmarking Summary Keith McClanahan Facility Issues (928) 213-9767 keithmcc@facilityissues.com
  2. 2. Benchmarking - What Is It? Bench . mark . ing: The search for industry best practices that lead to superior performance Facility Issues IAMFA Benchmarking Summary
  3. 3. Benchmarking Groups Include…  Museum and Cultural Institutions (IAMFA)  Corporations with Multiple Sites  Facility Managers Roundtable  IFMA’s Utility Council  Outsource Providers  Telecommunications  Distribution / Warehousing  Research Facilities Benchmarking Group Facility Issues IAMFA Benchmarking Summary
  4. 4. IAMFA Benchmarking Participation Year 07 08 09 10 11 First time participant 8 20 9 5 6 Previous participant 42 40 42 46 42 Total participation 50 60 51 51 48 Facility Issues IAMFA Benchmarking Summary
  5. 5. IAMFA Benchmarking Facility Issues IAMFA Benchmarking Summary
  6. 6. IAMFA Benchmarking20102011 Facility Issues IAMFA Benchmarking Summary
  7. 7. IAMFA Benchmarking 2010 2011 Facility Issues IAMFA Benchmarking Summary
  8. 8. Benchmarking –Why do institutions benchmark?  To show current performance  To show performance trends  To track sustainability  To learn from each other Facility Issues IAMFA Benchmarking Summary
  9. 9. Benchmarking Process: 1.Update survey & reach 2. Benchmarking 8. Repeat Partners7. Track 3. Gather Data6. Implement Ideas 4. Publish Comparisons 5. Focus on Those That Appear Better Facility Issues IAMFA Benchmarking Summary
  10. 10. IAMFA Benchmarking –Steering Committee Members • Joe Brennan – SFMOMA • Lauren Friedman, Getty • Charon Johnson, Library of Congress • Kendra Gastright - Smithsonian Institution • Guy Larocque – Canadian Museum of Civilization • Patrick Jones – Art Institute of Chicago • Randy Murphy – LACMA • Jack Plumb, National Library of Scotland • David Sanders, Natural History Museum • Kevin Streiter, High Museum of Atlanta • Tony van Noordenburg, Museum of Victoria • Harry Wanless – The British Library • Tony Young, Carnegie Museums Facility Issues IAMFA Benchmarking Summary
  11. 11. IAMFA Benchmarking –Steering CommitteeMajor Responsibilities…• Review and adjustment of survey questions• Assistance in identifying new participants• Format and layout of Report• Guidance in establishing the Benchmarking Meeting Agenda• Always looking for ways to improve & add value Facility Issues IAMFA Benchmarking Summary
  12. 12. Benchmarking Process: 1. Update survey & reach consensus 2. Choose Partners 3. Gather Data 4. Publish Comparisons Facility Issues IAMFA Benchmarking Summary
  13. 13. IAMFA Benchmarks 2011 Report 2009 Median: 23.73 KWH/GSF Facility Issues IAMFA Benchmarking Summary 2010 Median: 23.50 KWH/GSF
  14. 14. IAMFA Benchmarks Facility Issues IAMFA Benchmarking Summary
  15. 15. IAMFA Benchmarks Facility Issues IAMFA Benchmarking Summary
  16. 16. IAMFABenchmarking –Building Label Facility Issues IAMFA Benchmarking Summary
  17. 17. IAMFA Benchmarks Facility Issues IAMFA Benchmarking Summary
  18. 18. IAMFA Benchmarks - 2011 2009 Median: $14.87/GSF Facility Issues IAMFA Benchmarking Summary 2010 Median: $11.80/GSF
  19. 19. IAMFA Benchmarks - 2011 Facility Issues IAMFA Benchmarking Summary
  20. 20. IAMFA Benchmarks Facility Issues IAMFA Benchmarking Summary
  21. 21. IAMFA Benchmarks - 2011 Facility Issues IAMFA Benchmarking Summary
  22. 22. End of Report Cycle ReportingCommunication Strategy for Different Groups  FM Organization – Key charts in a highly visible location  Customers / Users – A short written summary report including where we stand and what we are doing to improve  Senior Management – A Presentation of Key Findings and Action Plans Facility Issues IAMFA Benchmarking Summary
  23. 23. Components of Successful BenchmarkingFor the Final Report… Score Your Site by Category i.e Utilities, Maintenance, Custodial…  Needs Work  OK  Doing Great Prioritize Action Items Based On Your Business Situation Facility Issues IAMFA Benchmarking Summary
  24. 24. Benchmarking data in the past yearwas used to…  Establish operating budget for a new museum California  Establish staffing levels for a new museum in Florida  Evaluate outsourcing options  Evaluate energy targets for cultural institutions in Australia  Determine sourcing options for electricity  Establish temperature/humidity set points in galleries Facility Issues IAMFA Benchmarking Summary
  25. 25. Process: 1. Update survey & reach consensus 2. Choose Partners 3. Gather Data Publish4. Comparisons 5. Focus on Those That Appear Better Facility Issues IAMFA Benchmarking Summary
  26. 26. Benchmarking Workshop Facility Issues IAMFA Benchmarking Summary
  27. 27. Benchmarking Workshop Facility Issues IAMFA Benchmarking Summary
  28. 28. Benchmarking Workshop Facility Issues IAMFA Benchmarking Summary
  29. 29. BenchmarkingWorkshop Facility Issues IAMFA Benchmarking Summary
  30. 30. BenchmarkingWorkshopOverview ofeachparticipatinginstitution Facility Issues IAMFA Benchmarking Summary
  31. 31. BenchmarkingWorkshop Facility Issues IAMFA Benchmarking Summary
  32. 32. 2011 ReportIAMFA Benchmarks Facility Issues IAMFA Benchmarking Summary
  33. 33. BenchmarkingWorkshop –Discussed CO2control options &implementation Facility Issues IAMFA Benchmarking Summary
  34. 34. Benchmarking Workshop –Temperature set points Facility Issues IAMFA Benchmarking Summary
  35. 35. Discussed NewLightingTechnologiesLED Lighting ingalleries Facility Issues IAMFA Benchmarking Summary
  36. 36. Overall Trends …Reducing energy costs / consumptionEmphasis on sustainability and “green”Outsourcing doesn’t seem to be a big issue this year. Facility Issues IAMFA Benchmarking Summary
  37. 37. Overall Trends …Strategic Vision…. • No / Minimal surprises • Understand Where They “Add Value” • Up to date Strategic Plans Facility Issues IAMFA Benchmarking Summary
  38. 38. Overall Trends … Service Levels: • Basic services • Additional services (user pays) Improving productivity • Handhelds • Wrench-time • Increasing PM Facility Issues IAMFA Benchmarking Summary
  39. 39. Thank YouFacility Issues IAMFA Benchmarking Summary

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